North Carolina Farm Bureau Insurance Group

I've had an auto policy with this company for almost two years and I've had nothing but problems. I've never been able to reach my agent to make adjustments to my policy, I've been charged for services I never received, and customer service was rude throughout the reimbursement process.

I've already paid my premium for the period but I'll be transferring to another company ASAP, I can't trust this company to be there if I actually need them, and neither should you.

I have bundled car and home insurance with Farm Bureau. I find everyone in the office is very friendly and helpful. The only reason I am giving 3 stars is the rates. My car insurance has gone up the last two times I renewed although I've never had a claim. I know part of this is the economy. However, I also have checked and could get lower rates on the car insurance with other reputable companies. The homeowners, however, is one of the lower rates. I have found a couple companies close with rates and if my premium goes up again, I will most likely switch companies even if I have to go to one for home and another for car.

Brandy Gill's office in Durham NC is the worst excuse for an agency I have ever seen. I have had nothing but a problem with this office and I have only been with them a month. Needless to say, I am canceling my policy.

Terrible service, canceled me without reason, offered me Liability only like they were doing me some kinda favor! I DO NOT recommend!!! Stay away Farm Bureau

When I called this agency, there was a lot of background noise and I was interrupted by the secretary to say that she could not hear me and I was going way too fast. Her tone was rude and not welcoming at all. Then, when I was transferred to the agent, she also could not hear me and was very panicked and rude about it. I had to speak very slowly to give her information and if I said something before she was ready, she was very snippy about it. I am not happy with the customer service here.

Called the agency located in Connelly Springs to follow up with a claim that Nationwide filed for me. My first call so happen to connect with Scott Smith who also so happen to be the MANAGER of this location! "Talk about the face who suppose to represent this agency!" This guy has a poor attitude, impolite and is very unprofessional. Dude was giving me an attitude for calling in to get an update about the claim that Nationwide filed then proceed to respond that I called the local sales department and couldn't even give me the right number to call after requested. Be humble and help point me to the right direction buddy. If I or someone close to me was ever looking to change insurance, you will NOT be a choice.

Then it all so happen to turn out, I called the right place. My advice: look for a different insurance. Even the MANAGER of this agency doesn't know what he is doing. I guess they are only out to get paid. Surprisingly they even went through the process of getting my review removed from google.

I have had NC Farm Bureau Insurance for 28 years for our house , car and truck. Our property a 3 bedroom brick ranch sits at the base of Pisgah Forest Mountain range and receives heavy cross winds. After a severe windstorm and rain our roof started to leak. The roof had been replaced 10 years ago with 60+ mile a hour rated asphalt tiles which I paid $1000 extra and NC Farm Bureau inspected and passed and recommended the roof company. The adjuster spent 5 minutes on the roof and left without talking to me. Twenty days later they refused my claim and would not talk. After complaining and leaving over 20 messages for the adjuster I went to the local office and found the adjuster there. He refused to answer any questions and tried to get me to leave. I lost my temper and laid into him heavy shutting off the lights in the room telling the adjuster not to move or injuries would occur. Informing my agent of his conduct he was asked to leave.
They sent out an engineer without talking to me stating in a letter that the roof was installed wrong even though it was inspected by farm bureau. The kicker to this claim is my father was a aerospace material engineer chemist for over 40 years, inspected the roof and it was done superior. He lead bombing missions in north Africa and japan for the US Airforce during WW2 and in Korea. The company he worked for 32 years developed military advancements and as the lead engineer he developed the rockets NASA used into space and the moon landing vehicle.

I do not recommend doing business and getting car insurance with North Carolina Farm Bureau. I had a recent claim which was comprehensive claim (deer accident) and was informed by a Farm Bureau Agent not to worry when I called the comprehensive insurance claim to have my vehicle fixed. North Carolina Farm Bureau changed the claim to a collision which would increase my insurance policy. The staff member Mike Bush who has a prior complaint on this site is not an honest adjuster. Again, I do not recommend anybody to get car insurance with North Carolina Farm Bureau Insurance. Go with a more honest insurance company and save your self a lot of headaches.

A storm is coming to N.C. do file a claim with th FB without a attorney. The agents will tell you this because the FB does not allow a agent to be part of looking at a claim. The claims office will bait and switch your claim untill you will need to spend $$$$ just to end up with zero. Do not insure anything with them on the water or near it. The claims office does not understand marine claims. If you try to secure the property by Coast Guard rules they will find a way to not pay.