Progressive Insurance Review
Progressive is rated 4.3/5 by WalletHub’s editors, based on sample insurance quotes, reviews from customers, and ratings from organizations such as the Better Business Bureau (BBB) and J.D. Power. Progressive customer reviews highlight the company’s low prices, but they also describe poor customer service experiences and lackluster coverage at times. In addition, Progressive’s NAIC rating is 1.33, which means it has received more complaints than the average car insurance provider, adjusted for size.
Progressive Insurance Ratings
- Reviews on WalletHub: 2/5
- J.D. Power: 4.1/5
- NAIC: 1.33
- BBB: A+
- S&P: A
- Moody’s: A2
Progressive Auto Insurance Review Highlights
Rank — 1st among major car insurance companies, according to WalletHub’s research.
Top Discounts — Snapshot® (save $130 on average), safe driver (save 31% on average), good student (requires a “B” average or better), and teen driver (simply for adding someone under the age of 18 to your policy).
Basic Coverage Options — Bodily injury liability, property damage liability, medical payments, comprehensive, collision, and uninsured/underinsured motorist.
Extra Coverage Options — Roadside assistance, custom parts/equipment protection, rental reimbursement, and “deductible savings bank,” which helps reduce your collision and comprehensive deductibles over time when you remain claim-free.
Rideshare Add-On — Extend your auto policy to protect you and your vehicle while driving for a ridesharing company.
Other Specialty Auto Insurance — Commercial, classic car, and Mexico auto insurance.
To help drivers better understand how much Progressive car insurance costs, WalletHub’s editors obtained sample Progressive car insurance quotes for a total of six driver profiles, which are fairly representative of drivers across the U.S. You can learn more about these sample quotes in the Methodology section of our full Progressive Insurance Review.
Sample Progressive Auto Insurance Quotes
21 years old
$344 per month
30 years old
$192 per month
42 years old
$176 per month
All in all, Progressive has a variety of low-cost car insurance options, even for people with young drivers on the policy. Progressive also distinguishes itself from competitors through its innovative use of technology designed with safety, convenience and affordability in mind. For example, the Name Your Price® tool allows Progressive to offer a range of coverage options tailored to fit your budget.
As a result, Progressive comes in 1st in WalletHub’s price ranking study.
Progressive Home Insurance Review Highlights
Progressive offers both homeowners insurance and renters insurance, along with discounts for bundling them with other Progressive insurance policies.
A homeowners insurance policy from Progressive protects your personal property from fire, most acts of nature, damage or theft. It also protects you, the homeowner, financially in case of an injury that occurs on your property.
Progressive renters insurance protects your personal belongings and helps pay for unexpected expenses, medical bills or legal fees incurred because of things like fire, storm damage or theft. However, it won’t cover damage caused by pests (termites, rodents, etc.), natural disasters (flooding, earthquakes, etc.) or aggressive dog breeds. It won’t cover personal belongings stolen from out of your vehicle like a homeowners insurance policy would, either.
Progressive homeowners and renters insurance policies both cover damaged or stolen electronics, appliances, tools, furniture, clothing and other personal possessions. But more expensive pieces, like works of art or jewelry, may need a separate policy for proper protection. Both homeowners and renters insurance from Progressive also cover temporary living expenses if policyholders can’t stay in their dwelling during repairs caused by a covered loss. Overall, Progressive’s homeowners and renters insurance policies are affordable and provide dependable coverage.
Bottom Line: Is Progressive a Good Insurance Company?
Yes, Progressive is a good insurance company. In addition to auto insurance, Progressive offers policies for pets, weddings/special events, boats, recreational vehicles and more. Health, dental, vision, life and umbrella insurance coverage options are also available.
Overall, WalletHub’s editors give Progressive a rating of 4.3/5. There’s room for improvement in the customer service and claims departments, but Progressive gets high marks for its competitive rates, long list of discounts, and innovative use of technology to encourage price comparison and safe driving. To learn more, check out WalletHub’s complete Progressive Insurance Review. You can also read some of the reviews from fellow consumers below.