City National Bank

This CNB is located inside Walmart at 2000 W. Memorial Road in Oklahoma City. I recommend this bank and Lilly and Madison are the sweetest bankers this side of Mississippi.

City National has closed several branches near me in Long Beach California. They have continued to spiral downhill with customer service and civility.

This is the worst bank ever. They hold payroll checks so your auto payments can bounce. Then of course they charge their $25 insufficient fee, but if check was not held this would have never happened. Please bank somewhere else, they are scammers.

They lied to me and my roommate. They told us over the phone my child support check was invalid and had no funds. They claimed that called the bank that distributed my check and said it had no funds. My roommate and I called the bank that distributed the child support check and they verified there was funds for that check. We did three-way calling with the bank that distributed the check and city national. City national straight lied to us and the other bank about my check being invalid. After the other bank called them out their lies. After being called out they finally released my check into my account. If this bank claims they called another bank. Please make sure you call that other bank yourself. They will make up names of people that don't even work for the other banks.

I've had a business account in the Green Valley office at 8475 S Eastern Avenue. Stay far away from Alicia Perez. Once she opens your account your stuck with her as your "relationship manager" like Covid-19 for as long as you have the account! She's a "nosy busybody" and thinks she's part of your business and will get your account closed if she doesn't like your transactions plus she will give you a lousy reference with other banks! Plus the online banking sucks and you have to get a text message with a code every time you access it. A paranoid "gestapo" bank that that thinks they're part of your business - STAY CLEAR!

I have done all my banking at City National Bank for approximately 30 years. Since being acquired by RBC (Royal Bank of Canada) their courtesy & customer service has become terrible. I bank at the Sunset/Doheny branch. I have dealt directly with Bhagya & Jack (VP) recently for the SBA PPP program. Bhagya was fraziled, talked over & intereupted cosisitantly. I would copy Jack into e-mails because Bhagya would not get back to me with extremely time sesative deadlines, thus missing the first PPP round even though I began the process before the SBA even implimented the program. I had to resort to resending e-mails in bold red to respond. I have 3 business accounts and a personal account. I have been banking with City National far longer than any of the current employees at the Sunset/Doheny location. I instructed both Bhagya & Jack that due to their poor handling of my PPP appliacations that I would be looking to move all my banking to another institution. City National, Bhagya refused to due a second PPP application prior to the SBA portals being closed. I went to my other bank who gladly helped me and I got it submitted within two hours. It took weeks with City National during the first round. Low & behold, I received letters signed from Jack the VP stating, "After careful reviw, City National Bank has determined that your checking account # xxxxxxx with us must be closed." it had various other statements in regards to when they will refuse furhter deposits. They state "We suggest that you stop making deposits to or wirte checks agaist your accounts with us at once. Any checks you write after you receive this notice or which are currently are currently outstanding may not be present to us for payment until after the date the account(s) are ckised." etc. etc. (all 4 accoounts received these letters from Bhaygya & singend by Jack. I kept hundreds of thousands of dollars in the accounts for long periods of time. They had use of this money. This is a real slap in the face showing that City National Bank cares nothing about their individual investors who have multiple accounts. What City National does not realize is that I have many Very wealthy clients who bank with them. Some of which have left already to First Republic Bank. I will be showing these letters to them and let them decide what they think of this behavior stemming from VP management. Never will I do business with this company again. They not only are lackadaisical in time sensitive matters but they have not a clue about proper customer service.

DO NOT HAVE ANYTHING TO WITH City National Bank & Trust. They have the worst customer service of any bank that I have ever dealt with. If you complain about their service or people, THEY WILL CLOSE your account. I was harassed when I cashed a couple of checks and then when I was depositing a check a month later. All the harassment was by the same employee all 3 times at 3 different bank branches. I have been told by other people that they has been many complaints about that employee but yet she continues to be employed there. Because I complained about the harassment City National Bank & Trust told me they were closing my account. They stopped my online access a week before they were going to close the account and canceled our bank cards at the same time. So for these reasons I strongly suggest that you find a different bank to deal with.

City National Bank is a total lifesaver! Having been loyal to another bank since I have been 15, when it was time to switch, I listened to my friends' suggestions and went with CNB. A perk of going with them is their free checks that they give out up to twice a year--they can even be the cute custom ones that usually cost more money! Customer service is great at the downtown location, everyone is friendly and knowledgeable. Parking can be tricky so be patient! Their debit card has no fee and is linked to your checking account which is a great updated system. I recommend them!

I have been doing business with this bank for over 7 years now, and I have had the best experience from a bank that a person can have. I get free checks up to twice a year, and their not the old blue paper checks that most banks make you take for free, I get to pick out what ever design I want. Also I received a Debit Master Card with my checking account, which comes in very handy when I am in a hurry at the check out line in a store. I don't have to write out a check to be approved, I just use my debit card. And there is no monthly fee to use the debit card.