Journey Federal Credit Union

If I could give this place zero stars I would. Highly disappointed. Called several times and explained I needed to speak with someone TODAY and find a resolution TODAY. Was sent to two different departments within the company. NO ONE answered. Got left at two different voicemails. Called back several times. Left countless messages including their text communication option (which was never answered). My account was locked. Haven’t used it in months. Needed to access funds to pay rent. Was told I would be contacted ASAP. Never was. I’m now late on rent and I have the money sitting right there. No one has been able to give me answers. All I know now is that my card was canceled. I made them aware that this was time sensitive. They assured me it would be handled today. Well they are closed now so obviously it wasn’t. I’m now going to be 3 days late on rent and have never been late before. That is my reputation with my landlord and also now a late fee that I should not be responsible for. This is day two of no answers. I’m disgusted that they can allow this to happen.

I have my mortgage with Clinton County Federal Credit Union and have always been pleased with their services. Recently I wanted to apply for a home equity line of credit. I, like most others, have felt the economic downturn a little bit and I was worried that I would not be able to qualify. I set up a meeting with a loan officer and almost fell out of my chair when I understood how dedicated he was to making sure that I would qualify. He went above and beyond the call of duty. He explained everything to me clearly. He showed me a few areas that I may have problems with and gave me tips on how to clear them up. Within a week I was approved. I don't think any big bank would do that for you! I was so impressed that I closed all my other accounts and transferred everything to my credit union. They really make banking personal and not just business.

When I was first interested in making some investments, I really wanted to start with something very small with little to no risk. I found that Clinton County Federal Credit Union was the perfect place to do that. I went in one day to get more information about the CDs that they offer. A patient young man spent quite some time with me answering all of my questions and dealing with any of my concerns that popped up. I decided to try out one of their CDs right there and then and have never looked back. That was my first taste of investing and I've since moved on to bigger things, but I appreciate CCFCU and all that they did for me so I usually keep a few of their CDs active at all times. I would recommend their CDs to anyone looking to make a low risk investment.

I turned to Clinton County Federal Credit Union when I was looking to get a mortgage for my current home, because I already had a checking account through them and loved it. The customer service is usually amazing and they're always either able to answer my questions on the spot or can find me an answer within a very short period of time. This was my first mortgage and they made it so easy for me to understand all of the technical and legal mumbo jumbo that was going on. I felt very comfortable and trusting when working with them and have never regretted my decision to turn to them for my big decision. I recommend them to anyone in the area that is looking for a mortgage or a simple checking account.