Department Stores National Bank

To log in to your Macy's Credit Card you'll need to add your card to your macys.com account; use your account number, your name as it appears on your card or statement, the card's security code and the last four digits of your Social Security number. The same procedure goes for the Macy's Store Card, too.

After you've added your credit card to your Macy's account, you'll be able to pay online and view both your account balance and billing statements.

“DSNB” is a credit report code that stands for Department Stores National Bank. DNSB issues the Macy's and Bloomingdale's credit cards. Each retailer has a store-only version and an American Express option that can be used basically anywhere. And that, of course, explains the first part of “Amex DSNB.” “Amex” is the credit report code and nickname for American Express. 

So there's no reason to worry about seeing “DSNB” or “Amex DSNB” on your credit report if you have a Macy's or Bloomingdale's credit card, or if you applied for one in the past two years. But if that's not the case, you should file a credit-report dispute, at the very least. Signing up for free 24/7 credit monitoring is a good idea, too. And you can read our articles about unauthorized credit inquiries and unrecognized accounts for more helpful tips. 

Notations on credit reports can be confusing, but once you know what everything stands for you'll be able to tell if it's legitimate.

Here's everything you need to know about (Amex) DSNB:

• DSNB stands for Department Stores National Bank, which issues Macy's and Bloomingdale's credit cards. 
• There are two versions of each DSNB credit card: an American Express version and a store-only option. 
• “Amex DSNB” refers to a credit card on the American Express card network that's issued by Department Stores National Bank.
• You shouldn't ignore incorrect information on your credit reports. If you see “DSNB” despite not even having applied for a card from Department Stores National Bank, be sure to file a dispute. 

It's also good to note that if you don't currently have a DSNB card but you did in the past 10 years, it may still appear on your credit report. It'll just be listed as a closed account rather than an open one. 

You can close your Macy's Credit Card by calling customer service at (866) 593-2543. Just state your request and provide the information necessary to confirm your identity. Before you close your account, make sure to redeem any rewards you have saved up. You'll also need to repay any balance that you owe.

The above also applies to the Macy's Store Card.

You can log in to your Macy's Credit Card account through Citi's online banking platform.

In case you don't have a Macy's account yet, you will need create one.

By signing in to your Macy's account you can not only pay your credit card bill online, but could also set up monthly auto-bill payments or view your balance.

• Online
• By calling 1-888-257-6757
• In stores

Ultimately you could also send your payments via mail to the following address:

Macy's American Express Card
PO Box 9001108
Louisville, KY 40290-1108

Keep in mind that sending a payment by mail is the slowest method available. So make sure to send yours at least 5-7 days before your due date to avoid any late fees.