Department Stores National Bank was founded in 2005, is based in Sioux Falls, South Dakota and operates as a subsidiary of Citibank, N.A. Department Stores National Bank is a full-service bank that offers personal and commercial banking services. The Bank accepts deposits, makes loans and provides other services for the public.
Department Stores National Bank Reviews
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1,328 reviews
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Department Stores National Bank
Sheryl Alway @310sheryl
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1 Star Rating
Macy's Citibank Credit RUINED my great credit. They have no regard for longtime loyal customers. I had an account with Macy's for YEARS. I sent them an address change numerous times and my address change and phone number also was on all my online orders. I ordered about $100. of product on-line, never got a bill, was super busy at the time, and a couple months later, when I went in to make a purchase, I found my account in "Recovery" and they said, "I made some purchases and they never heard from me again." They had my correct address AND phone number AND email. I was never contacted about a late payment. NOTHING. Now I owe triple the amount. Customers rely on getting a bill. Period. (Or a call, or an email.) ZERO CONSIDERATION FOR THE CUSTOMER.
Approved for $300 after applying online yesterday with a 722 credit score. Called in today to see if that was accurate and to possibly try for a higher credit line and was not approved for that.
This company is so user friendly for the entire familys everyday needs - one stop to be responsible paying for your bills and providing for your familys needs.
I haven't used this card yet, but when I get ready to I know that they offer great discounts, deals, points. I intend to use it for the Christmas season.
this card has favored me in all cases that allows me to use it without any problem, only that they should clean the automatic record and my leave is fully paid.
This card is obnoxious. Macy's is obnoxious. Macy's automatically switched me to Macy's American Express, and for the life of me, I can't get them to switch my previous Macy's account with this card, thus preventing me from being able to pay my bills online and setting up auto pays. When I try to activate the AE card, it gives me the error: We cannot register and/or activate your card at this time. This has been going on for years. The only way I can pay my bill is by snail mail, going into a store, or by calling them directly, where they tell me the easiest way to pay is by doing it online. SMH. The phone call wastes 4+ minutes of my life every month paying off this damn card. Macy's has also been playing this game with me for YEARS where they conveniently "forget" to send my final bill, which would have been paid off. And since I can't set up auto-pay, a missed hard copy of the bill affects my ability to pay that bill on time, so they conveniently get to add another $30 to my account. I just wound up completing my final bill + the late fee, and OF COURSE, what's in my mailbox? A freaking Macy's bill asking for two more dollars. Let's not even get into how long it took for them to get my name and address correctly on the bill. If Macy's didn't have good coupons and nice wool coats for the cooler months, I'd be done with them.
Bloomingdales offers wonderful items and it makes it easy to shop with this credit card. Their customer service is outstanding. Merchandise lasts a long time and is always in style,
To log in to your Macy's Credit Card account, go to the login page on Macy's website, enter your username and password in the appropriate fields and click "Sign In." Then, click "My Account" from the drop-down menu in the top right corner and select "Macy's Credit Card." If you don't already have a Macy's account, you will need to start by clicking "Create Account" in order to set it up. Then you'll have to add your Macy's Credit Card to it so you can manage it online.
How to Log in to a Macy's Credit Card Account
Visit Macy's login page and click "Create Account" if you haven't done so already. Then enter your name, email address, birthday and choose a password to create a macys.com account. Then click "Create Account."
In the "Macy's Credit Card" section, select "Add Macy's Card."
Complete your information as requested (enter your Macy's Credit Card number and security code, along with your name and the last 4 digits of your Social Security number), then select "Add Card."
Set up your security questions, then select the "Save" button.
Choose your preferences (such as paperless statements), click "Next" and confirm your settings to finalize adding your Macy's Credit Card to you Macy's account.
Once your Macy's Credit Card has been added, log in to your Macy's account, click "My Account" from the drop-down menu in the top right corner, and select "Macy's Credit Card."
After you have signed up and logged in, you'll be able to manage your Macy's Credit Card account online. You can pay your credit card bill, see credit card statements, monitor account activity, and change account information such as passwords and automatic payments.
If you forget your login information, click "Forgot your Password?" on Macy's account login page. Then, just follow the prompts to reset or retrieve your username or password.
The easiest way you can pay your Macy's Credit Card bill is online. Alternatively, you can make a payment over the phone at (888) 257-6757, by mail, or at a Macy's store. You can also set up automatic payments. The same payment options apply to the Macy's Store Card, too.
How to Pay Your Macy's Credit Card
Online: Log in to your online account and click on “Make a Payment”.
Over the phone: Call (888) 257-6757 and enter your card information when prompted.
By mail: Send a check or money order (but not cash) to:
Macy's Credit Card PO Box 9001108 Louisville, KY 40290-1108
Express payments:
Macy's Payment Department 6716 Grade Lane Bldg. 9, Suite 910 Louisville, KY 40213
If you choose to make a payment via mail, make sure to always send it at least 5-7 days before your due date. Write your credit card number on the check, too.
“DSNB” is a credit report code that stands for Department Stores National Bank. DNSB issues the Macy's and Bloomingdale's credit cards. Each retailer has a store-only version and an American Express option that can be used basically anywhere. And that, of course, explains the first part of “Amex DSNB.” “Amex” is the credit report code and nickname for American Express.
So there's no reason to worry about seeing “DSNB” or “Amex DSNB” on your credit report if you have a Macy's or Bloomingdale's credit card, or if you applied for one in the past two years. But if that's not the case, you should file a credit-report dispute, at the very least. Signing up for free 24/7 credit monitoring is a good idea, too. And you can read our articles about unauthorized credit inquiries and unrecognized accounts for more helpful tips.
Notations on credit reports can be confusing, but once you know what everything stands for you'll be able to tell if it's legitimate.
Here's everything you need to know about (Amex) DSNB:
DSNB stands for Department Stores National Bank, which issues Macy's and Bloomingdale's credit cards.
There are two versions of each DSNB credit card: an American Express version and a store-only option.
“Amex DSNB” refers to a credit card on the American Express card network that's issued by Department Stores National Bank.
You shouldn't ignore incorrect information on your credit reports. If you see “DSNB” despite not even having applied for a card from Department Stores National Bank, be sure to file a dispute.
It's also good to note that if you don't currently have a DSNB card but you did in the past 10 years, it may still appear on your credit report. It'll just be listed as a closed account rather than an open one.
Online:Log in to your account and select Macy's Credit Card from the main menu. Here you can view your statement balance, minimum payment due, and payment due date, as well as other information related to your Macy's account.
Through the mobile app: Download the app for Android or iOS. Then, log in and tap on “My Account”. From there, select the Macy's Credit Card to see your balance.
Over the phone: Call (888) 257-6757 and enter your credit card number. Then, follow the automated prompts to hear your balance.
It's a good practice to check your Macy's Credit Card balance regularly. Doing so can help you spot fraudulent charges and mistakes on your account.
You can close your Macy's Credit Card account by calling customer service at (866) 593-2543. Just state your request and provide the information necessary to confirm your identity. This is the way to cancel your Macy's Store Card, too.
Before you close your account, make sure to redeem any rewards you have saved up. You'll also need to repay any balance that you owe.
