I never missed any payments for My Car Loan in last 2 years. and then i setup their Scheduled Transfer service to do the hassle free auto payments. It got expired in last October and I did not receive any reminder/communication for the same. Which caused a Missed payment in November. Even after Missing payments i did not receive any Post, email, phone from DCU. Since i do not check my accounts regularly, so December payment also got missed. When i noticed it, i did the full payments immediately and contact their customer care, but as always they were unable to help.
I am unable to understand one thing, They used to send me unnecessary emails and mails each month, then why there is not any system to remind to an expired Auto Payment or Missing Payments. It sucks....… show more