E*Trade is a leading financial services company and pioneer in the online brokerage industry. Having executed the first-ever electronic trade by an individual investor more than 30 years ago, the Company has long been at the forefront of the digital revolution, focused on delivering complete and easy-to-use solutions for traders, investors and stock plan... show more
E*TRADE Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 08/03/2023.
2.1
77 reviews
from WalletHub and across the web
77 reviews from WalletHub and across the web
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E*TRADE
atrieger @atrieger
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1 Star Rating
Don't use etrade checking. 18yr old opened checking account with valid IDs. Received checks from family members and neighbors for graduation, deposited using etrade's app. Etrade restricted the account, cannot use debit card, demands the IDs of the 3 people who wrote checks to take deposits. We refused of course told them just to refuse the deposits then, they wont. Account is locked and they wont close. After 3 days of calling to get a supervisor, still nobody available, claim to be so understaffed there's no supervisors. What it is, it's not a checking account if you can just deposit a check someone gives you. Of course 3 days to clear, of course checks need to be endorsed, etc. She has since opened a Chase Checking account, works as you'd expect.
Etrade must be very messed up, and when you're stuck nobody can help.
I have been an E*Trade customer since shortly after its inception in 1995 (over 25 years). The "service" and "dedication" to its customers has declined, and took a complete nosedive over the last 2 years. Yesterday I discovered that several charges were attempted on my credit card (unsuccessfully, luckily). They do nothing besides cancel your card and issue you a new one. They refuse to investigate the criminal who stole my credit card information online, and it likely happened when I ordered doordash on Papa John's website. I discovered the security in their infrastructure is practically zero. But E*Trade / Morgan Shartley is now too lazy to investigate this and catch these filthy criminals. I'm closing my accounts and moving them to Ameritrade. Anything is better than this trash heap.
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Product: E*TRADE Investments
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E*TRADE
Maggie Grand @mags2000
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1 Star Rating
I greatly regret moving assets from Vanguard to E*Trade. While they offer similar products, I was attracted to Etrade because they offer 24/7 support. It turns out their support is so bad you are better with no support options. From my experience, they would regularly lose communication and never, ever respond. They failed at transferring some of my assets and gave me such a runaround blaming everyone else. At the end of the day, my decision to move to Etrade for better support was a failure and I have since pulled all assets. Etrade is horribly run.
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Product: E*TRADE Investments
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E*TRADE
Remos Africanus @Remos
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1 Star Rating
A half star would be more appropriate, but the option doesn't exist. E-Trade was a great option to house payroll deposits so funds are always available for that "hot stock" you overheard at the "water-cooler" during a stolen coffee break. Sadly, those times ended around December 2021 when the Morgan Stanley thing happened. Since then, I am always on the phone with customer service. Funds availability in a crapshoot. My card is constantly being declined due to errors by the bank. I'm fortunate enough to have other banking options, but I imagine that these errors have caused TREMENDOUS grievances to people in less fortunate situations. I'll be finding another option for my trading fix. E-Trade is not worth the headache. Buyer Beware
This is one of the highly ridiculous investment companies in the US. Customer service literally unreachable any time during the business or none business hours. The voice message states that hold time is more than 2 hours. Means ever. The trades been canceled due to the application and descriptions errors. Software platform is slow, badly designed and has way many issues. One star is too much for E-TRADE, should be none
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Product: E*TRADE Investments
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E*TRADE
Jordan Price @pzprince03
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1 Star Rating
Etrade is literal garbage!!! I wish there was an option for less than one star never in my life have I ever had to jump through so many hoops to get access to my own money. And the algorithms they have in place to deal with issues are TRASH. I have my phone number registered on my account and i've tried a thousand times to verify my external account but, to go further I have to enter my phone number for "security measures" but it will not except my phone number! I thought maybe I can get a new debit card and just frontload purchases on the account until it was drained. But, when i tried to order a debit card it had my old address on it and would not let me change it. My old address is forever locked in. My money is in Limbo now. DO NOT EVER USE ETRADE!
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Product: E*TRADE Investments
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E*TRADE
omhmichaels @omhmichaels
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1 Star Rating
2022 now and they still have not fixed the problem with your card getting locked on purchases you need because E*TRADE decided you can’t buy it. Now they have even blacklisted Using the card to transfer funds to a different exchange. I told the rep how horribly unamerican this is.
This bank is trash, been trying to use my debit card....Constantly declined even though I have plenty of funds in bank. Try to call customer service you say, good luck with that, you can never get anyone on the phone, and in the rare instance you do get someone on the phone, they'll either hang up on you, or act clueless as to what's going on. This is ridiculous, it's my money, let me use it, or at least have someone explain to me what's wrong with my account.
Debit cards never work. I will never trust this company to manage money again. After getting the debit card the pin has never worked and NO ONE responds when you call customer service. TERRIBLE CUSTOMER SERVICE.
