Endurance is a below-average extended warranty company, based on coverage options, customer reviews, and ratings from the Better Business Bureau (BBB). The company has an active warning from the BBB, which notes that the company has distributed aggressive, intimidating, and deceptive promotional materials. Additionally, Endurance has an average user rating of 4.1 out of 5 on WalletHub.
Endurance offers vehicle service contracts, also known as extended warranties. These plans are meant to cover expensive car repairs arising from mechanical problems. Endurance does not disclose the average price of its plans, though.
Endurance Reviews & Ratings
- Reviews on WalletHub: 4.1 out of 5
- BBB: C+
- TrustPilot rating: 4.3 out of 5
Endurance offers six plans, with various coverage levels and eligibility requirements. The company’s most affordable plan is called the Secure plan. This plan offers slightly more coverage than the average competitor’s basic plan, since it covers the car’s transfer unit, seals and gaskets, and more.
The Secure Plan Covers:
- Drive axle assembly
- Transfer unit
- Seals and gaskets
Engine, turbo/supercharger, transmission, drive axle, transfer unit, and seals and gaskets
Engine, transmission, transfer case, drive axle, AC and heating, electrical, luxury electrical, cooling, fuel, and seals and gaskets
Engine, turbo/supercharger, drive axle, transfer unit, brakes, steering, electrical, AC, front and rear suspension, fuel, cooling, and seals and gaskets
Everything except exclusions
Engine, turbo/supercharger, transmission, drive axle, transfer unit, brakes, steering, electrical, AC, and seals and gaskets
Engine, turbo/supercharger, diesel, hybrid electric, automatic transmission, manual transmission, drive axle, four wheel and all-wheel drive, brakes, steering, electrical, AC, fuel system, suspension, cooling, and seals and gaskets
The Select Premier plan is specifically designed for vehicles with up to 150,000 miles, while the Advantage plan covers salvaged or rebuilt vehicles, unlimited mileage, commercial use, Canadian cars, and more.
Keep in mind that individual plans may vary depending on the vehicle and state. Additionally, Endurance does not disclose exact eligibility requirements, since eligibility is vehicle-dependent. Potential customers can get a quote by filling out an online quote form or calling 866-918-1438.
Bottom Line: Is Endurance a Good Company?
Endurance is a below-average company, since it has a history of predatory advertising practices. Many customer reviews cite denied claims and trouble getting into contact with representatives, and the company has a lower BBB rating than most of its competitors. Plus, it’s worth noting that vehicle service plans often cost more in the long run than they cover in repairs.
If you are concerned about your vehicle’s reliability and want the additional peace of mind, the expense of a vehicle service contract from Endurance could be worth it, but it depends on your individual circumstances. On the other hand, one alternative to purchasing a vehicle service contract is buying mechanical breakdown insurance from a car insurance company.