Ent Credit Union

I have banked with Ent for over 35 years and have always encountered very knowledgeable, considerate and positive professional's. I am going there later today!

I was directed to ENT Credit union by another bank manager, she loves them. I went directly into a branch and found BRYSON, he was FANTASTIC to work with, I would give him 10** if I could. It is upon ENT Credit Union to train their employees proficiently! Bryson had one glitch. I found out later after completing my entire set up, which encompasses multiple fraction including ordering & paying for new checks.
Next person: I called to deal with the “untrained problem” I was given 3 options, first was, “we WILL close your account!” “This is a THREAT” offered by the employee. After going into the bank, setting up accounts, and the background work, THREATS are not acceptable by the employee. Next 2 options, bill pay or transfer. One of these is NOT an option and the employee should had known, given their position. The next option, costed me money, for their mistake on the other side, while ENT Credit Union waived their fee.
Nadra, was the third person I dealt with, very professional, had to make several calls to complete the necessary adjustments, still the improperly training will have an effect on my ease in banking setup. Nadra was very professional. HINDSIGHT, not every person is a fit for each customer in any industry! If you like ENT Credit Union, find your personal fit and work with them only!! Hope this helps.

Yesterday I met with a Kelly jeffords, a lending specialist in Colorado Springs at ENT, and she was beyond helpful and friendly, she was patient and empathetic towards my financial needs and very thorough at explaining my options and the best ways to increase my credit score. She truly went above and beyond and I didn't even have an appointment I just walked in and she was in the middle of eating lunch when I got there and she didn't at all act impatient when I had a thousand questions to ask. I am so glad to be a member of ENT.

Opened a new account with ENT on 9/23, on 9/26 ALL three credit reporting agencies notified me that I took a 9 point hit from ENT doing a 'soft' credit query to open a savings account with actual MONEY.
The is NO such thing as a soft credit query.
This 'soft' query is a minimum of 5 points on your credit report.
It will remain on your credit report for TWO YEARS.
You cannot transfer money OUT of any ENT account for SIX MONTHS.
The staff there - tellers, managers (if you can find one) ARE totally pulling one over on new members.
They could pull a consumer report and get the SAME information that their 'SOFT" credit pull gives them without AFFECTING your credit score.
They should perform SOFT credit checks on each other and actually KNOW what they are telling their new members.
Thanks for the great treatment of military personnel.

I have been very satisfied with the service and everything I know about this institution. The people are friendly and professional art all times.

My name is Angelic Bully. This complaint is on a banker name Priscilla. I went in your downtown location and request to deposit some cash to clear my account plus get a money order and Priscilla was rude and nasty. First of all I explained to Priscilla that I wanted to deposit money to clear my account so then she replied loudly and rude the amount I was negative in my account. Priscilla undermined my privacy as we both already knew my account was negative because I told her ahead of time that I wanted to clear my account. It seems like every time I come to this location I have a bad experience if I'm with Priscilla. I've been a loyal and faithful member for some years now and I don't appreciate the nasty attitude always coming from your banker Priscilla. Please make this situation right. Thank you.

I have been with ENT a long time and they use to be good "caring for their customers first" but now I feel that especially since they got rated as the best CU in Colorado that they now act like a bank "above their customers". I just had a supervise talk down to me as if I should know that I am the problem. She either did not know what I was actually complaining about or she was trying to confuse me into submitting with her evasive statements as questions. When I explained my complaint to her again there was a pregnant pause and then she came back at me like a bumper car talking down to me again with a slightly different statement as a question. When I read the other negative reviews that all seem to say the same thing there was a crazy screw up, ENT got huffy kept the money and talked town to the customer. I might as well be with Wells Fargo.

Quite possibly the worst banking we've ever had. The customer service is TERRIBLE! They've asked me to investigate my own fraud issue and refused to refund fees when the retail charge was reversed on an account we no longer use, and then they said I should call the retail company and ask them to pay my bank fees. They refused to approve us for a mortgage loan unless we provided 10% of the home up front... I've never even heard of that! Close all 5 of my accounts with them today!

Great credit Union to go through if you're trying to build your credit. We had no problem getting approved and there was no BS involved