"Fidelity Investments is an American multinational financial services corporation. It is one of the largest mutual fund and financial services groups in the world. It was founded in 1946 and serves North American investors. Fidelity Ventures is its venture capital arm. Fidelity International Limited (FIL), was an international affiliate founded in 1969, serving most... show more
Fidelity Investments Reviews
5
12%
4
53%
3
23%
2
4%
1
8%
3.6
333 reviews
333 reviews
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Fidelity Investments
Matt Ra @wallethub_com_7
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1 Star Rating
Avoid due to terrible customer service from Elan regarding fraud. I had a fraudulently charge 1 day before they put a fraud lock on the card and issued a new one. Disputed charge and one month later they re-added the charge as the merchant just sent my address they easily stole from the site they hacked (no tracking number, receipt, link to the page on there non-existent website). Bare minimum and deficient effort from Elan on this investigation. After a week of calling to get this taken care of there is only one person on the whole earth in this company they claim can resolve it, some fraud analyst. That person called and left a message only once in the whole week when I was on another call, with zero ways to get back in touch directly with them. The supervisor #1110107 in the fraud department was unprofessionally rude and said you were called (voicemail once guess count) and just wait for another call back and nothing he could do. Customer service at this card processor cannot ever help you and puts the customer and the person who can at arms length making it impossible for a connection. Find another card with the same rewards and who ACTUALLY has Zero fraud liability. Fidelity should really investigate the customer service of this co-branded card. Done using the card and considering pulling all my retirement accounts to another Brokerage.
The worst customer service ever. Besides being aggressive, the two customer service agents did not help. My account is frozen. The refuse to help and claim that a supervisor has to call me to solve the problem. I called last Thusday. We are Wednesday today. No phone call received.
Scam Artist. I recently had my card information stolen from swiping at gas pumps and the charges were from "Germany." I had about 9 fraudulent purchases on my card that were supposed to removed and they removed all but one. They lied and said Southwest Airlines credited me for $25.00 but they still charged me $25.00. Ain't no way i'm paying anything for fraud and I closed my acct.
Very bad customer service. The have flagged and rejected my charges. Not only that they then block my account even though I have replied to their text authenticating the charge. To add insult to injury, Fidelity blocked my card even after my authentication and did not inform me. I found out when i tried to charge the card at a retailer and had to come empty handed. I have been a loyal customer of Fidelity for more than 20 years with a six figure balance in my 401K accounts with them. Its time to fire Fidelity. They don't deserve my business.
Could not log on to my account so called customer service. Waited and waited before getting an agent. When I did she was an idiot. Could not hear her; only faintly. Finally understood that I had a fraudulent $38 dollar charge. Rather than refusing it, she cancelled my card and said she was mailing me a new one in a few days. She would not call me back so that I could hear her. I am going to apply for a new card with another company so that I never have to deal with anyone from VISA again. I know I am wasting time as other complainers have already told me that Iam wasting my time.
I have never missed a payment with all my other credit cards, but with this card for a year already missed payment twice, each time missed due day by two days. Why? they missed sending the monthly statement notification through email. The first time I thought maybe it was somehow my fault, and started watching. The second time I am sure there was no email notification. If you miss a payment they charge a hefty fee plus interests, effectively negated the 2% cash back. I will not be using this card anymore. Very disappointed as I have been a Fidelity brokerage customer.
This card will HURT your credit. I paid off the card with a loan to reduce my usage and try to get into a property. Elan financial who issues the card reduced my credit limit bringing up my usage to 80% from 11%. This was the second time they have done this so I closed the account and paid it off immediately. If you want a stable credit score, this is NOT THE CARD FOR YOU.
This is a great card but they lie to you about their zero APR promos and their customer support usually has no idea what they are talking about. There are other 2% back cards, I might consider those instead.
Awful customer service. The service rep was yelling at me for asking how much fees they have charged me over the last year. She was trying to "educate me and make me understand" why I got charged 20% APR over two months even though my account was on auto-pay. Horrible!!!
Terrible customer service and process management. I am trying to close a credit card as a POA and have faxed the required information numerous times. They keep giving me different addresses to fax the documents to and/or they cannot find the documents. Finally, after 5 attempts they acknowledge the documents have been received but still refuse to close the credit card. It is sad because the card isn't even being used anymore. Honestly don't know how they make money and the service is the complete opposite from the service we receive from Fidelity Services (who are top notch). Guess will just keep the account open forever.
The Fidelity® Credit Card doesn't offer a signup bonus. The card does, however, offer 2 points per $1 spent without limitations or expiration. It also has travel discounts, beverage credits and special offers at premium retailers.
You can deposit your points into one account or divide them among multiple accounts. What's more is that you can even fund someone else's account, too. Plus, this card has a $0 annual fee.
Good Credit Cards with a Signup Bonus
Considering the fact that the minimum requirement for this card is an excellent credit score, this isn't the best credit card with rewards out there. However, if you're looking for a credit card that offers a signup bonus and good rewards rates, you're not out of options:
For more options, you can check out our editors' latest picks for the best credit card sign-up bonuses on the market to see which one suits your needs better.
The Fidelity® Credit Card foreign transaction fee is 1% of the amount spent abroad. Remember that this fee will be assessed for purchases made while traveling abroad or from merchants located outside of the United States.
There are alternatives with no foreign transaction fees from other issuers, if you plan on traveling abroad a lot. So there is really no reason to pay a foreign fee on a credit card.
The Fidelity® Credit Card benefits include purchase protection, lost luggage insurance, and travel accident insurance. You'll also have access to travel and dining discounts, preferred event access, and the Visa Signature concierge, among other perks.
Top Fidelity® Credit Card Benefits
Purchase Protection (also called Purchase Security) Covers eligible purchases for 90 days in case of theft, fire damage, vandalism, water, or weather. Up to $500 per claim and $50,000 per cardholder.
Travel and Emergency Assistance Call (800) 992-6029 to receive help connecting to emergency resources, 24 hours a day, 7 days a week. You will be responsible for the cost of these resources, but the assistance call is free.
Lost Luggage Insurance Reimburses you for lost luggage while traveling with a common carrier, as long as the loss is due to the common carrier's mishandling.
Worldwide Automatic Travel Accident Insurance Provides insurance due to accidental loss of life, limb, sight, speech, or hearing while riding or entering/exiting a common carrier. To be eligible, the trip must be purchased with the Fidelity® Credit Card. Covers up to $250,000.
Roadside Dispatch Call (800) 847-2869 for pay-per-use roadside dispatch services. Covered services include tire changes, jump starts, locksmith services, delivery of up to 5 gallons of fuel, standard winching services, and up to 5 miles of towing.
These benefits are available through Visa Signature benefits. However, the issuer is responsible for choosing which Signature benefits cardholders get – and they could change at any time. In other words, this list is accurate right now, but it's a good idea to double-check your benefits guide before you make decisions based on any of the above benefits.
Anyone who resides in the United States and is 18 years or older may apply. However, keep in mind that a credit score of at least 750 is required, which is excellent credit. If your credit is not excellent, you'll need to build a stronger credit history before you apply.
The Fidelity® Credit Card credit score requirement is 750 or better. That means people with excellent credit have a shot at getting approved for the Fidelity® Credit Card.
You should note that while your credit score is an important factor, there are plenty of other things that will impact your chances of being approved for the Fidelity® Credit Card, too. Some other key criteria include your income, existing debt load, number of open accounts, recent credit inquiries, employment status and housing status.
If you excel in other areas, you might be able to get approved with a slightly lower credit score in some cases. But it's best to wait to apply until you meet the Fidelity® Credit Card credit score requirement. You can check your credit score for free on WalletHub.
