Fifth Third Bank?strives to keep the customer at the center of everything they?do. Improving their lives through their?financial products and the customer experience they?provide is both their?corporate social responsibility and their?passion. They?are committed to providing better financial solutions for all the people they?serve.?Fifth Third Bank is one of the top-performing banks in the country with a more-than-150-year heritage of success that comes from living up to their promise of listening to their customers and inspiring them with smart financial solutions.
Fifth Third services businesses and communities in 10 states with more than 1,100 full-service locations and 52000 ATMs. As of December 31, 2018, the Company had 18,084 team members and $146 Billion in assets.
Fifth Third Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 02/26/2021.
3.6
2,836 reviews
from WalletHub and across the web
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Fifth Third Bank
Lawrence @lbullcfe
I was not happy as I was given a decent credit line of 12500. I make my payments (Accelerated) to keep my balance low, and they decide to lower my credit line to 3000 leaving me with 150 credit available. Not only did it affect my spending but also my credit score dropped by 25 points. I will not consider them in the future
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Product: Fifth Third Bank Credit Cards
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Fifth Third Bank
Melissa Terrell @melissa_a_63
At first I liked my bank..NOT anymore!!! At first I had trouble getting a credit card from my bank..then I finally got 1 ..then during covid they lowered my credit limit and that lowered my credit score ? shouldn't my bank be helpful not hurtful during these trying times? They also did notify me that my account was being overdrawn ( not by me )!!? More than what I make per month!! How does that happen..Shouldn't they have thought that was suspicious? So I am no longer a fan of this bank and will be changing banks soon!!
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Product: Fifth Third Bank Checking
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Fifth Third Bank
piken @piken
Do not apply or accept this credit card. I attempted to access my account with no success. Customer service, do you use Chrome browser? Yes. The answer, you cannot access your account using Chrome. How do I access my account.? You cannot. Making your day a fifth third better, the greeting should say how can we ruin your perfect day? Negative 5 stars.
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Product: Fifth Third Bank Credit Cards
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Fifth Third Bank
bigbearcat1971 @bigbearcat1971
Verified Customer
What a bunch of crooks. I have only used their credit card a few times, always paid it off in full and they cancelled the card because I had not used it in the past six months. Put blemish on my credit report and I did nothing wrong. Even worse customer service. Never use them again.
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Product: Fifth Third Bank Credit Cards
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Fifth Third Bank
Manuel Garcia @manuel_savo95
The worst bank I have ever had. They have the most insane overdraft policy, and an app that will not accurately display information. Customer service is only there to tell you they won’t/can’t help you. Do yourself a favor and bank with chase or really any other bank.
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Product: Fifth Third Bank Checking
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Fifth Third Bank
Su K @sunny_k
Worst bank I have ever dealt with. First of all their customer service is worse, Second they overcharge a lot for ever closing the accounts. I wanted to transfer my HSA and they are charging $25 for closing account, this is crazy.
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Product: Fifth Third Bank Investments
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Fifth Third Bank
Jim K @Subber613
Go Elsewhere! I had an HSA with 5/3 until they decided they were getting out of the business and transferring their accounts to another provider. I wanted my money to go someplace else and they received the transfer request 12/22. It took 7 days for them to send a check. When I called on 1/4/21 to find out where my money is they initially told me they couldn't give me the mailing date and transaction details, but that it would be received 14 days from "today". They then relented and told me the 29th was the mailing date but said they cannot provide me with the details of what I received for my investments and there are no details on my online account. Are you kidding? You can't tell me what I received when my investments were sold? I had to ask for this to be escalated in order to get the information I want. Absolutely the worst customer service I have EVER received from a bank!!! If I could give negative stars I would.
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Product: Fifth Third Bank Investments
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Fifth Third Bank
doxielvr @doxielvr
We have been a member since 1997 with no issues. My only complaint is I wish they updated their online website in real-time instead of days.
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Product: Fifth Third Bank Checking
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Fifth Third Bank
amandag417 @amandag417
They closed my account because I deposited a check that bounced. I had no idea when I deposited it that it would bounce. They also hung up on me when I called about what was going on.
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Product: Fifth Third Bank Business Services
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Fifth Third Bank
tybrisa1 @tybrisa1
Now in my 240th day since applying for refi of existing 53 mortgage. Go somewhere else and save yourself 240 days and counting of aggravation. I have a credit rating of 790, an LTV of 58%, more cash assets than I am refinancing. Still not closed. I would give them a negative star if I could.
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Product: Fifth Third Bank Mortgages
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+5727 users submitted a rating without writing a full review
Yes, Fifth Third Bank and all other major credit card issuers report account information to the three main credit bureaus. They typically do so within a few days of your statement date.
A good credit score is needed for the Truly Simple Credit Card.
Besides your credit score, the issuer will also look at your income, existing debts and credit history. This way, they can make a better decision about whether or not to approve your application.
If you lost your TRIO Credit Card, call (800) 782-0279 immediately to report it. Your card will be canceled and a replacement will be sent to you.
It's important to report a lost or stolen TRIO card as soon as possible, since it offers $0 liability. This way, you won't be held responsible for any unauthorized charges made to your account.
You can redeem your TRIO Credit Card rewards by logging in to your account on Fifth Third Bank's redemption website.
The rewards can be redeemed as:
Cash back into your Fifth Third checking or savings account
Gift cards
Merchandise
Fifth Third loan and mortgage credit
Travel
Experiences
Currently these points are worth $0.1/piece, but they can devalue. If you're looking for a rewards card with points that are worth more, I'd suggest the Chase Freedom Flex credit card.