Financial Resources Federal Credit Union

I have had nothing but an awesome experience with Financial Resources Federal Credit Union. They are always ready to assist you in any way they can. I highly recommend them to anyone looking for an auto loan. They are Aces!

Have been a member for a few years. Customer service is beyond awful. Had a major issue with them a year and a half ago where my account were all frozen by mistake by Chuck Wojo at the credit union. After trying to deal with it for over a week I finally had to send the President of the credit union a message through LinkedIn just to get the issue resolved. Now I have had a secured credit card with the credit union for several years. Never missed any payments, and account has always been in good standing. Apply to obtain an unsecured credit card and due to the credit unions beyond liberal underwriting guidelines I am declined. Granted my FICO score I receive on the denial letter is plenty high enough to qualify for a credit card with other major banks. Call the credit union to receive an explanation on the decline. You would think I was trying to talk to the president of the United States. After over an hour on the phone I finally find out that Janet Hitchcock is who made the decision on my application and I am given her phone number. I call and leave 4 different messages with Janet and to no surprise never received a phone call back. Call back into member services and they cant tell me if Janet is in the office or not, or if she is out on vacation or anything. So on Thursday morning 4/11/19 I call back into member services again and the rep tells me that she sent an email to 4 different people to give me a call. Surprise!! I still received communication from no one. By mid-day Friday it had been 24 hours with no call from anyone. At that point I called back into customer service and just asked them to close my secured credit card and deposit the funds into my checking account with the credit union. The guy said no problem he would take care of that. I look online and see that the account was closed five minutes later, however, funds were not put back into my checking account. So on 4/12 I closed my secured credit card, and now today is 4/15 and the funds are still not in my checking account. Then today out of the blue who calls me??? Janet. She advises me she only works two days a week - Monday & Tuesday ?!? So instead of your member services team telling me that they just let me continue to call. Janet confirms with me that secured deposits are placed in an interest bearing account, and that was my thought to begin with. So, since Friday 4/12/2019 until so far today 4/15/2019 the credit union is earning interest on money that does not belong to them. So I am going to give them to the end of the day to put the money that does not belong to them back into my checking account before I file a formal complaint with the NCUA & the CFPB. No sense is telling me to "reach out to someone" as I have already done that over 50 times with no success. WORST CREDIT UNION EVER is Financial Resources Federal Credit Union.

My name is Naveen Bachan. I would give them more than 5 stars, If there was the option for more than 5 stars. Best customer service. Highly recommended this branch. I opened an account in the last week, Everybody was so helpful. Me & my wife became a member and they also gave us small present for becoming an member. I am not sure why other people gave 1 or 2 stars. I am working with a Mortgage loan officer for my new house, Person name Bill Panayote is the best person to deal with. All the team even senior underwriter also very helpful. They respond your emails and phone calls as fast as possible. They really work with the customer. I highly recommend to purchase the loan from this branch of Financial Resources FCU.

My family has been using this credit union for a long time. We own several businesses and rental properties and manage all of our money through them. We are very happy with the level of attention and service they provide. They make it simple to manage several accounts and keep us up to date on what is going on with the account. Each month we make several deposits from the rental income and every time we come in they are able to help us in a timely manner to process transactions. We never have to wait in long lines to make transactions.