Flagstar Bank offers exceptional full-service banking and lending expertise with a distinctive, personal focus. Chartered in 1987 as a federal savings bank, today Flagstar has assets of $18.1 billion, and is the fifth largest bank mortgage originator nationally and the third largest savings bank in the country. Their team’s financial craftsmen possess skill and pride in their work that is reflected in their commitment to creating solutions tailor-fit for each customer. Their commitment extends to the community, where they support efforts which promote homeownership and financial well-being, including special grant programs, down payment assistance, and CRA mortgage programs. Their vision is to create a one-of-a-kind banking experience grounded in relationships, nurtured through service, and measured by results.
Flagstar Bank is a subsidiary of Flagstar Bancorp, which is listed on the New York Stock Exchange under the symbol FBC. Flagstar Bank operates 160 branches in Michigan, Indiana, California, Wisconsin, and Ohio and provide a full complement of products and services for consumers and businesses.
Flagstar Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 02/18/2021.
4.5
2,130 reviews
from WalletHub and across the web
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Flagstar Bank
Bruce Grazier @brucegrazier
I recently refinanced my house and Flagstar purchased my VA loan. I am very pleased with the way Flagstar operates their business. The online experience with them is wonderful. I can pay extra to the principal each month, pay additional escrow if needed or raise my monthly amont. My old bank didn't have any of these options, I had to manually go in and take care of this
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Product: Flagstar Bank Mortgages
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Flagstar Bank
olivier_2 @olivier_2
Verified Customer
My house was damaged by Hurricane Michael on 10/10/2018. My insurance company promptly paid. I made the repairs, including a new roof, paying out of my own pocket. The repairs were substantially finished by 2/2020 and entirely finished by 5/2020. I have requested inspections and payment of MY money Flagstar has been holding on numerous occasions: 2/26 (Haley), 4/14 (Marissa), 8/10 (Adam), 8/25 (Lena) and now 8/26 (Tanya). I am writing this review while on hold with Flagstar. Yesterday, the call lasted 40 minutes. I have send them 3 times the documents they requested... documents that always end up lost. Agents are pleasant, but the system is so inefficient that it borders on fraud. NEVER USE FLAGSTAR
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Product: Flagstar Bank Mortgages
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Flagstar Bank
fretless5string @fretless5string
Flagstar Bank has online bank - and it is THE WORST system imaginable. I’ve been a Flagstar customer for over 10 years, but recently, they moved my online Debit card account to something called “Treasury Access” - which only allows me to see 1) the Date of a transaction, 2) the Amount and 3) your my Balance. WORTHLESS! Multiple trips and calls to try to find out where my money is going when it is being deducted, and their system cannot show that very necessary information. Now I’m left with either changing all of my Automatic bill payments, or wondering where my money is being siphoned off to. REALLY BAD!! No, HORRENDOUS.
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Product: Flagstar Bank Checking
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3
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Flagstar Bank
James Davidson @jaxnole22
I learned a valuable lesson- Stay away. waste my time, money, and no one ever there to assist. In my past i have several mortgages and i always had some one there to walk me through it. Flagstar, they are so confused it took over 60 days to close!!
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Product: Flagstar Bank Mortgages
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Erica Bryant @eg4179
Did you get "Approved with conditions" several times?
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Flagstar Bank
Maria Hanson @catsandgoddess
Flagstar Business credit card is useless if it won't let Quickbooks download transactions. Steer clear of it unless you have time to waist. This is obviously a bank with serious limitations. If you can live with them great but in this day and age of electronic transfers and agile businesses this is basic service Flagstar can or won't obviously supply. This makes me think that they either have had or are in fear of having a security breech because their security isn't up to snuff which is a logical deduction. I think I'll be taking my business elsewhere.
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Product: Flagstar Bank Credit Cards
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Flagstar Bank
brian_grom83 @brian_grom83
Verified Customer
Just got notified that Flagstar is the new service-er (if that's a word) of my loan, website is down for registration of new customers, chat is down, listed phone numbers are only robots, tried the ol' mash all the numbers on the phone so the robot takes you to a human and that didn't even work. Haven't even made a payment yet and this is my first impression of the bank that I'll be sending thousands of dollars to. I'm a bit concerned, dare I say worried... At least historically banks have proven to be super trustworthy and only have their clients best interest in mind.... phew SMH
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Product: Flagstar Bank Mortgages
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Flagstar Bank
Stacy @stacyk_31
Verified Customer
Flag star has serviced our loan for several years now and we have enjoyed peace of mind knowing that we are in good hands. Thank you.
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Product: Flagstar Bank Mortgages
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Flagstar Bank
Beth Devenney @badevenney
DO NOT USE FLAGSTAR BANK!!!!!! Horrendous experience with multiple mortgage brokers. Lender pushed closing twice due to their inability to request appraisals.
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Product: Flagstar Bank Mortgages
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Flagstar Bank
snowam @snowam
It took 5 MONTHS to complete the refinance. Enough said. From an outside perspective, it seemed that underwriting was the black hole that poisoned the process. The loan originator was awesome. As soon as he handed the application off, the process quickly deteriorated. The loan processors seemed unable to drive the process to completion and were at the mercy of underwriting. However, there were times that they also dropped the ball. In sum, the process was a hot mess - completely unprofessional and unacceptable by any measure. We've been through a lot of mortgage origination and refinancing transactions and this was, by far, our worst experience in 30 years of financing homes. Never again.
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Product: Flagstar Bank Mortgages
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Flagstar Bank
Kristi @knevans265
Verified Customer
I didnt pick this bank my mortgage has been sold to them. I have not had any issues and I am only writing this because I cant move forward
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Product: Flagstar Bank Mortgages
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