Freedom Mortgage

I cancelled auto pay almost a full month before I knew I would close my loan, and they STILL drew a mortgage payment from my bank account AFTER CLOSING.

I called them over and over and over (I was the one that initiated the refund of the incorrectly drawn payment, not them - had to argue to get my money back) and, after them having my money for over 2.5 weeks, they told me they would ACH-credit me. They didn't, I called, and they said 'escrow refunds come in the form of a paper check in the mail'. This is not an escrow check, you stole money out of my account after our loan agreement had ended!

They refused for days to ACH-credit me, stating that over and over I was only entitled to a refund via paper check by their policies. I reminded them that I don't care about their policies because this money had nothing to do with my loan. It was taken after the loan was formally closed out. I want my money back ASAP, shove your policies where the sun doesn't shine. I talked to about 4 'supervisors' who eventually admitted they had the capability to ACH me, but apparently just didn't want to.

When I hopped on my account activity, not only had they taken that payment after closing, they tried to take payments 3 more times! I had to file a formal notice with my bank to refuse all ACH requests from this company for any dollar amount (the bank says sometimes places get slimy and change the amount by $0.01 to sneak it by them). I also filed a complaint with my bank about this lender. Hopefully that goes somewhere.

They got back to me today and basically said it will take longer to ACH-credit me (because they have A PROCESS....) than to wait for the check to get here. Still out almost $2k (and they held my ACTUAL escrow for over 2 weeks, that check took 23 days to arrive). I STILL dont have my money, it is almost 4 weeks to the day after they stole it out of my account.

DO
NOT
USE
THIS
COMPANY

I've had mortgage loans with 5 banks over the course of my life and to say this is the worst is the easiest statement ever. Absolutely RUN from this company.

My Loan was sold to Freedom Mortgage and right away I had to go through them to deal with wall that knocked over in my backyard. I dealt with Barbara in the Loss Claim Department to help me facilitate an Insurance Claim which I've heard can be very stressful. She was extremely helpful in helping through this difficult experience, getting our loan up to date and processing the claim check and I just want to say thank you to this wonderful woman for being so kind. After such a positive experience I'd definitely use Freedom Mortgage again in my property investing.

This company is Horrible! They are liars! I feel so bad for the customer service representative having to lie to people while this company STEAL and CHEAT customers out of money! How can you pay shortages and still have mortgage raised where you are paying the shortage again times three in a year!!! I will be refinancing with another t company ASAP. Everything I heard about this company is TRUE

Do not recommend. I did not choose Freedom Mortgage, my loan was sold to them. I’m supposed to close on the sale of my property tomorrow, and they are essentially refusing to provide the title company with the payoff amount!

I am currently on day 63 of a Refinance that was supposed to be easy. I have talked to at least 6 different people, who all ask for the same information over and over again. I have filed complaints with the BBB and it has only helped very little. I do not recommend this company at all. The customer service agents are nice and try their best but the company is a mess. Too many layers to the refinance and nobody can do anything on their own. Just a complete nightmare.

This account was wrongly reported as it was the case of Freedom Mortgage that caused the reporting of the account to be shown as late when in reality it was the hold up of my escrow account overage that resulted in a payment plan not going forward as planned between Freedom Mortgage and myself I held up my part where Freedom did not

I would not recommend. Their servicing of loans I found to be predatory. Complete lack of procedures and processes. Automated systems will generate erroneous late notifications and foreclosure notices. Zero concern for the customer in my experience.

Freedom Mortgage is the best home loan company I love it…. I been dealing with them for four years never had a problem with them…Best customer service ever

They update their accounts monthly, unless you pay it off. They also never solved my issue of correcting my Homestead Exemption approval on my account.

I would give them 0 stars if I could. I did a loan modification due to COVID unemployment. They took months to process the paperwork with very inconsistent answers. They claim the notarization was incorrect on the first and second set of documents and sent a third set. After the third set, they realized they had put the wrong case number on the documents and stated a fourth set of notarized documents would be required. I spent countless hours on the phone trying to correct this situation and was told one thing only to receive a call a few days later contradicting what I was told just a few days prior. I have everything documented (dates, times, names, etc.) I finally put my home up for sale because I was afraid I would lose the home since they were not processing the loan modification and I could not afford the huge payment they were saying was past due. I filed a complaint with the Better Business Bureau which actually got some traction. Unfortunately they waited until the week before the closing of the sale of the home to finally process the loan modification based on the second set of documents that were submitted. Now I am in the process of purchasing another home but my previous mortgage statement shows a huge past due amount. I requested a corrected statement only to be told they could not do that. They back dated everything on the loan back to March when the second set of documents were received and applied all of the payment they had reversed and held in a set-aside account. But now they say they can't change the statement so it reflects the new loan that became effective on March 1, 2022 and the March, April and May payments that were made. If the tables were turned and they had provided a statement with an incorrect lower balance or dollar amount, you can guarantee they would correct it immediately. It has taken several days of back and forth and I still do not have the required statement as they contend they are unable to correct their mistake and their months-long-delay in processing the documents.