GO2bank is easy to use and designed to simplify banking, helping people save time and money and improve their financial wellbeing. This is mobile banking at its best – and that’s what makes them GO2bank. Through their retail and direct bank, they offer a suite of financial products to consumers and businesses including debit,... show more
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Charlene Allen @Callen966
1 Star Rating
The customer service is HORRIBLE..Its hard to understand the customer service rep. due to their lack of being able to speak English well. I put in a dispute for an unauthorized use of my card. I won my dispute and the money was credited back to my account then GO2BANK reversed the credit and said they credited me the refund twice which they DID NOT . I offered to send a screen shot of the previous transactions but NO ONE would listen. They were very arguementive, not good listeners and overall a HORRIBLE experience. Now I have a dispute against GO2BANK with Lifelock to get my money back..My advice is to pay close attention to your account when using GO2BANK because they may be taking your money..
1 Star Rating
Very disappointed in this company , I can’t use my card at multiple locations and other as credit or debit , It continues to say my pin is invalid and I have it write down exactly as it was entered , I just had my card hacked 16 times to the time of $666 and nobody caught it! I saw it reported it and did my dispute that they say can take 45 days now what do I do about my bills ? Never saw a company who didn’t credit your account until it was final .. can’t wait to switch my money out of here
If I could it would be -10 stars How does this bank decline a transaction and then hold all the money in your account saying the merchant held it EVEN AFTER THEY WERE TOLD THAT WAS A LIE THE MERCHANT INFORMED THEM THE TRANSACTION WAS DECLINED Yet they still refused to return my money and have caused undue hardship I’m a Disabled vet on a fixed income NEVER AGAIN DO NOT BANK WITH THEM CUSTOMER SERVICE IS RUDE SUPERVISORS ARE RUDE AND CORPORATE IS RUDE IF YOU WANT A BANK WITH 0 Morals and 0 integrity this is the one, GO2Bank needs to Be investigated
Go classaction.org and start your own, have it investigated and sue! Or topclassactions.com & sue for your pain and suffering and pain can be mentally due to the situation(s) it may have caused.
Praying for grace and favor over your situation ?
Joseph DiPietro @cadet8
1 Star Rating
I had put in for my new job to use Direct Deposit. Come pay day...no money. I called and they said it could take 1 to 2 pay periods for me to access my paychecks! Under NO circumstances would I recommend this scam bank to Anyone. They are holding my money hostage and there is not one thing I an do about it as they have no US presence.
This bank is a joke! They hold your funds on returns for 14 days, even after there is a tracking number of the refund from the store! Poor Customer Service!! I would use Varo if you find yourself needing an online bank or Capitol One 360! Stay away from this scam!!!
This is not the bank for you if you deposit checks. I was on disability from my job and was receiving checks from my union in the mail. I went on my GO2bank mobile app to deposit my check and it was declined, I had deposited a check 3 weeks earlier from the same bank account with no problem, but because it was a larger amount they declined it. I called them and told the customer service representative I could email the paperwork from the union or they could place a hold on the funds, but they still declined the deposit. I am not mobile and will be receiving these checks for a while never the same amount. I guess I will be looking for a new bank
This bank/mobile app is the worst I've ever dealt with in my life. I never received my debit card and had over $500 in charges to my account. When I contacted them and disputed the charges in less than 10 days the denied my disputes and closed the case. Now I sit here with nothing and expect to sit back and say nothing. Well that's not going to happen. I'm going to do whatever I can to recoup my money and if this means suing them then that's what I'll do. The only reason they got a rating of 1 is because that's the lowest ranking that was offered.
This bank is not to recommend at all. I unfortunately still have an account with them and they are collecting monthly fees, because I was not able to close the account. Only option I had was to "spend" the rest of the balance (which was $0.45)" with their card and then the account would be closed. Funny. I decided to close the account with them when they started to charge fees for network loads may it be from CashApp or other legit providers like Square. So they still try to charge me a $5 monthly maintenance fee. I filed a complaint against them with the Federal Reserve. They just became like most other "online only" banks. Greedy, greedy, greedy.
If I could give 0 I would. I've had this "Bank" for years. Just took a trip from Idaho to Texas. It wasn't until I got here that they decided there was suspicious activity on my account and locked it. I cannot access my money that I desperately need to live on while I apartment hunt. Called multiple times to tell them all activities were me but they don't care. My account is "under review" and there is nothing they can do. This has to be illegal right?!
I'm going through the same BS did you get your problem solved
You can get a Green Dot cash advance at any ATM with the Visa logo on it. Keep in mind that a PIN is required to withdraw money from an ATM. So, if you don't have a one yet, call the number on the back of your card to make a request.
Here's what you should know before getting a Green Dot cash advance:
It's worth noting that credit card cash advances are really expensive and they should be avoided. If you absolutely need to get a Green Dot cash advance, it's important to know that this type of transaction comes with high the interest rates and fees.
The Green Dot cash advance APR is 18.99%- 19.99% (depending on the card) and it will begin accruing immediately. You will also be charged a cash advance fee of 5% (min $5) of the amount you withdraw.
Yes, there is a Green Dot mobile app, available for both iOS and Android.
Here's what you can do with the Green Dot mobile app:
Register/activate a new card
Control your account from virtually anywhere
Deposit checks to your card
Pay your bills
View balance and transaction history and see other account information
Access chat customer support
Set up account alerts
To use the app after downloading it from the App Store or Google Play, tap the Green Dot icon on your mobile device, then sign in with the same credentials you would use for your Green Dot credit card online account.
You cannot apply for a Green Dot credit card anymore because this issuer no longer offers any credit cards. However, you can apply for the Go2Bank Secured Credit Card, instead. This card is issued by Go2bank, a new brand launched by Green Dot in 2021.
This card is a good option for people with bad credit who want to rebuild their credit standing. Plus, it has a $0 annual fee. Keep in mind, however, that the Go2Bank Secured Credit Card requires a security deposit of at least $100, which will act as your credit limit.
Yes, you can use a Green Dot credit card at any ATM that accepts Visa cards. To do so, just insert your card and enter your PIN. Then, choose the desired option from the screen (such as a cash advance, for example). After that, follow the instructions to complete your request.
What you should know before using a Green Dot credit card at an ATM:
ATM transactions will require a PIN: To use a Green Dot credit card at an ATM, you will need a PIN. If you haven't received one with your card, you can generate it through your Green Dot mobile app. To do so, tap on the “Settings” tab, and then select “Manage Card”. After that, follow the on-screen instructions to set up your PIN.
Cash advance APR: If you wish to use your Green Dot credit card for cash advances at an ATM, keep in mind that you will be charged interest right away, with no grace period. The cash advance APR is either 18.99% or 19.99%, depending on the card.
Cash advance fees: The fee for a Green Dot credit card cash advance is 5% (min $5). This is on top of any fees an ATM owner may charge.
Ultimately, keep in mind that cash advances are really expensive. So, it would be best to avoid using your Green Dot credit card for cash advances, unless absolutely necessary.
Here is how to reach Green Dot Visa® Secured Credit Card customer service:
By phone: Simply call the customer service number at (866) 291-0818. Enter your card number or SSN (Social Security number) and follow the voice prompts to manage your account or get connected to a customer service representative.
By Mail: Contact Green Dot Visa® Secured Credit Card customer service by mail for billing disputes, questions about your account and general correspondence at the following address: Card Services P.O. Box 9206 Old Bethpage, NY 11804-9201
If you need to activate your Green Dot Visa® Secured Credit Card, you can do so online. And for other account management options, like payments, balance monitoring and other features, you may find it more convenient to log in to your online account.