Hancock Whitney
They have been amazing this whole process. I don’t have anything negative to say. The loan process easy and the payments have been smooth.
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Product: Hancock Whitney Car Loans
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Hancock and Whitney Bank helps individuals, families, and businesses protect and grow the financial future they deserve and the quality of life they all cherish. As Hancock Whitney Bank and under the Hancock Whitney brand, they offer contemporary banking options secured by solid ideals, pride in where they live and confidence in how far they can go together. Each day they reaffirm their mission to help people achieve their financial goals and dreams. Their purpose is to create opportunities for people and the communities they serve. Their promise to associates is that they honor and respect associates with a heartfelt promise: Their customers can grow, they have a voice. Their customers are important. Their Core Values are Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork and Personal Responsibility.
Hancock Whitney Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/05/2021.
2.3
88 reviews
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Hancock Whitney
Been paying everything on time, and suddenly, I begin receiving return checks, my account was put on some hold, and they are pilling on these late fees, yet no one has explained why my account is on hold. Because it is the holidays, no one in my branch can help, and calling customer support took me around 4 hrs and two separate days..... different numbers to call, put on hold so many times. In short, I pretty much have to wait until the person who deals with my account is back from break and suck up the late fees.... just ridiculous. I have never in my life missed a payment nor anything of the sort. I have given two stars simply because everyone I've talked with is incredibly nice and did their best to ease my troubles since I would rather NOT lose my house but the rest just trash.
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Product: Hancock Whitney Mortgages
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Hancock Whitney
Excellent service, and features! I have not had any problems and customer service is very helpful! I look forward to being a loyal customer of this bank!
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Product: Hancock Whitney Checking
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Hancock Whitney
Have been waiting on the phone for help for over 21 minutes. There is absolutely NO customer service with this bank. Go elsewhere if you have a choice.
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Product: Hancock Whitney Business Services
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Hancock Whitney
They were absolutely great with assisting me with my business. I hope to remain a loyal customer. Great customer assistance and banking policies.
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Product: Hancock Whitney Credit Cards
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Hancock Whitney
They will charge a lot more fees then other banks. If you can have at least 10k in assesets with them. It's a good Bank. If not look elsewhere
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Product: Hancock Whitney Checking
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Hancock Whitney
There is no simple way to pay car loan online. Every month I have to contact the bank , get transferred about two times and then i get to make my payment over the phone. My loan bill that is mailed to me has no contact phone number only an address. Then im told the number that I get from customer service to talk to the recovery dept is the wrong number! The only reason that I gave two stars is because everyone I get to speak to is extremely nice. I believe Hancock Whitney bank would use the pony express if that were still available! I think this is just a way to rack up late fees. Outdated payment methods to say the least.
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Product: Hancock Whitney Car Loans
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Hancock Whitney
Worst Bank Ever! Do not use they are horrible! Had a car loan cant pay bills online or over the phone mail in or go to the bank! WORST customer service ever!
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Product: Hancock Whitney Car Loans
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Hancock Whitney
Here it is in the middle of the week, middle of the day and I cannot log into my checking account because the system is down!! I tried to call the bank only to discover hundreds of other customers also trying to call and 10 minute wait. Son was waiting at cashier for a transfer into his account only to have to leave very embarrassed. Needless to say, will be changing banks!! POOR SERVICE.
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Product: Hancock Whitney Checking
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Hancock Whitney
I've been with them for over 30 years. Never a loan and hold a credit card with them. A personal, business and savings as well. Through Coronavirus, I was clearly eligible for PPP support and after speaking with a financial advisor two different times, I never received information as to where to send the application. I chased him around a bush in talk. I have professionals in my family and when I was told who received support, who didn't, and finally did, and wondered why they wouldn't allow me to apply on April 11, 2020, one day after government approval and days after second package and second phone call, I came to realize i am small potatoes to this bank. It has to be that they are taking care of bigger depositors. When all gets well, I will find another bank and not be loyal anymore.
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Product: Hancock Whitney Business Services
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Hancock Whitney Q&A (8 questions)
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Does Whitney have atm that accept check deposit
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Can I cash a Hancock check with out being a customer
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Can i close a CD with 2 owners? The renewal period is open now.This is for Hancock Whitney of course.
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When and how much is dividend?
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Check cashing fee for non account holder
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