Cigna

Awful company. Terrible customer service. A website that is impossible to navigate and find coverage. Multiple times have I found a provider “in network” only to be told they weren’t in network. If this wasn’t the only insurer I could use through my company I would’ve left long ago.

ABSOLUTELY TERRIBLE INSURANCE COMPANY- TRANSFERRED WITHOUT NOTIFICATION, BILLED ME AND THEN DENIED ME COVERAGE WHEN I PAID ONCE I FIGURED OUT WHAT WAS GOING ON AFTER THEY REVIEWED MY RECORDING BECASUE IGNORANCE IS NO EXCUSE NOT TO PAY. IF I COULD GIVE NEGATIVE RATINGS I WOULD.

This is such a horrible insurance. When you do decide to get help and call them they don’t even understand you or speak english. I was covered for a few months and then they randomly decided not to cover me without explanation.

Cigna health insurance, specifically medical, is not great. What makes them awful are all of their extra 'hoops' and red tape you, the customer, has to go through to get simple things done. They have so many restrictions and processes and 'red tape' customers have to work through just to get the basic needs, let alone more high-value medication and procedures. If you have a choice, I would not recommend using Cigna as it creates more headaches than it's worth.

Trying to sign up for health insurance through my job and wow, these people are total rippoffs. I am forced to keep working because I was denied disability for verifiable health issues. These plans take a huge chunk of your pay, have to pay over $500 bucks for LAB WORK deductible. I will basically be working for my healthcare so these disgusting, greedy human beings can make off with my money when I can't even afford rent, thanks to my employer paying me just over the poverty line so I can't keep medicade. Living the American Dream, Cigna, that is.

I had cigna with my hca company. Hca ended up switching insurance companies. I got a late letter in the mail with a check for almost 900$. Since we didnt finishing up using there services. The check had the year 2017 on it. So the bank wouldnt cash it. I called them told them about it. They said ooh yeagh we will send you another check Ill put in a request for it, some lady named Gabby I spoke with. Two weeks came and went no check. Called back got transferred from department to department no one knew what to do are who I should talk to. After probablly 8 hours on a phone to the point to where my fully charged phone finally died.And I had to call back to deal with that again they told me Im sorry mam theres nothing we can do. Since HCA no longer has a bank with us. The check was written to me not to Hca. They had the wrong date on it. And since my company switched insurances I was suppose to be backpayed for services I did not recieve. My company had switch insurances because they were so high. It was not worth it. I would not recommend them at all. If only zero stars was an option.

Only reason they get 1 star is because 0 stars isn't an option.
Cigna is absolutely terrible. Can't walk properly, knee pops, cracks and has been swelled to 3x's its normal size for over 6 months. Now they are not approving a portion of coverage for my arthro knee surgery 48hrs before the surgery. Makes no sense. They approved arthroscopic surgery for diagnosis but not approved for fixing or removing foreign objects.
They are a rare combination of stupid and evil.

They sent me to collections for $10. However, on their OWN WEBSITE, I don't have a balance, and they never mailed me anything. Terrible company, I'd expect better.

They continue to deny procedures and appointments without valid reasons. I would give them zeros stars if I could. I need a vital procedure and they are denying me access.

Absolutely terrible insurance company. The worst. Once you are under Cigna's coverage, you will start making endless payments, literally. Unethical, untrained personnel. Do not try calling them to fix their mistakes. Pointless. They control your life, making decisions on your procedures, surgeries, ignoring doctors' referrals, decisions. There is no win with this company. Zero stars.