Cigna

Have had them for years and just received a prescription from my doctor. Cigna did not contact me nor update my my cigna online account. I attempted to chat with them online and it disconnected with no response from cigna. Today (11 days later) I called and their hold states 2 hour wait to talk to agent. What is our insurance paying for? Ridiculous! Why does the insurance dictate my medication and disregard what my doctor prescribed? Seriously, twilight zone here!

If I could give Cigna a lower rating, I would. Cigna customer service representatives are unhelpful and hard to understand over the phone. Every time I have called to try and resolve an issue, I get someone on the phone who has no idea what they are talking about, resulting in me having to hang up and call again in hopes that I can get a competent representative. I saw a provider on MD Live that is IN NETWORK with Cigna and because Cigna and MD live do not share records or information/MD Live does not have a spot for a secondary insurance plan, I am being forced to pay out of pocket even though Cigna is responsible for the bill. Cigna reps do not want to do their job and tell my secondary insurance that they are not an accepted insurance through MD Live. So I have had to jump through hoops to try and send my primary insurance claims that they will deny just to prove to Cigna (who already knows) that my primary insurance does not cover MD Live visits. Lazy. Cigna is such a headache. If you have the choice to pick a different health insurance, do it. Cigna is not worth it.

What kind of insurance company cannot get a contract with the University of Missouri Healthcare systems in Columbia Missouri, that should tell you all you need to know. Should eliminate them to insure residents that live and work in Columbia MO. Oh and if you want to go to Urgent Care instead of the Emergency Room, just head down south to Jefferson City! What a joke, Cigna, too bad I don’t have a choice, the law requires me to pay for insurance I don’t use!

Worst health insurance. They charged me 300 dollars for a specialist who was initially part of my plan when I booked the appointment but by the time I went to the appointment they were not part of my plan and so I was charged. I understand you need to make money but dont make money by fooling your customers with tricks. Have some ethics!!

Do yourself a favor and get find another insurance company, because Cigna wont cover anything.

Not sure how they are still in business.

We to the hospital because I injured my leg, turns out I torned my ACL. Cigna denied my claims and stated that my visit was a non-emergency visit, therefore, they would not cover the cost.

I tried to appeal but the rep told me that i can appeal but the outcome will be the same.

I submitted all the document i can possibly get my hands on, but Cigna has its own guide lines and it would be a sin for someone to review my claims ONCE MORE TIME.

I am now left with paying the bill out of pocket.

Thank you Cigna for letting your clients down when they need you the most.

My work does not offer an alternative to Cigna since they replaced Anthem Blue Cross two years ago. In 2021, my wife and I went for annual wellness checks and then dermatology appointments … we were billed about $8800 and then Cigna said they had a fallout with the doctor and would not cover it. We ended up settling with the doctors but had to pay $3000 for routine checkups. In 2022, Cigna recommended new doctors and then we discovered that they are not truly covered by Cigna either (even though Cigna recommended the doctors). We aren’t sure who to use in 2023 as Cigna lies about their coverage. I think we’ll be better off getting insurance from someone else on our own.

I would not recommend Cigna. They cover very little and are misleading about what they do cover so there are a lot of (very big) surprise bills. I was billed $6000 for an MRI because they declined to notify me that they wouldn't cover it until I was already at the facility getting it done. It is incredibly difficult to find providers through their portal because many listed as in-network are actually not in-network and many listed as accepting new patients are not. When you reach out for help, they make things even more confusing. If I had any other option I would take it.

Cigna is an absolutely terrible insurance company. I don’t know if the people processing claims are simply inept or if they botch up deliberately (entirely possible). Just bad all around.

They don't cover anything and try to make it as difficult as possible for them to have any coverage. They would rather the patient become extremely ill before trying to pay for preventative care and think that CGM and diabetes is not a really thing and a waste of money. not sure why my employer chose this company, if I had a choice, I would drop this in a heartbeat. Not sure why I can't go elect to get something else, the healthcare system in this country is an absolute joke and only there to make jerks like Cigna money. They don't care about people, they don't care about your health, they want everyone to just pay them money and leave them alone.

absolutely worthless

Do not buy Medigap insurance from Cigna. In three years they have raised my premium by 30%. I am 69 yrs old now paying $221 a month after deductibles and are prevented by medical underwriting from changing. They obviously are scamming people like me to force you into Medicare Advantage where the big money is. RUN DON'T WALK FROM THIS PREDATORY COMPANY.