Cigna

They’re terrible at everything from finding doctors and making appointments to customer service for anything at all and getting treatment pricing. Word experience of any healthcare I’ve had.

Warning ! Stay away ! Worst insurance company ever. Almost impossibly to get help from them, and every little thing and procedure needs a pre-authorization ! I got one for a dentist and another for an emergency visit. They Ok'd it before. Then they refused to pay. Stating it was either not included or not authorized, although I had an authorization from the telling me to go ahead !!! I ended up getting collection letters that I had to settle. So beware, stay away !

Would give 0 stars if I could. None of the customer service representatives understand what I'm asking for when I call for assistance. They need to hire people who can FULLY comprehend English on the phone or else they're paying these reps for absolutely nothing. Medical billing can be a complex discussion and the reps should be able to answer questions that are deeper than just conversational communication. Crazy high copays and deductibles but still needing "more information" to "pay" for my son's therapies even with documentation of the medical necessity by accredited doctors. I hate this insurance so much so far but we are stuck with it until next year.

Giving Cigna 1 star is too much. This is the WORST insurance provider out there. They deny every claim stating that symptoms are not showing. Seriously, if I had systems of the disease coming back that would be TO LATE. I will NOT work for any organization going forward that leverages Cigna as their provider.

CIGNA insurance is ridiculous! Its impossible to find a competent customer service person that actually wants to help you. They will never let you talk to a supervisor…. If u demand one u get hung up on 4 different times! They charge u an arm and a leg but always want ro drag their feet on approving anything. I missed a very important surgery this morning bc my papers have been on a nurses desk for over 10 days.. we called n called and even day of… they wouldnt let u talk to anyone higher up…. And anyways a Dr should be available for a peer to peer or can override if a RN is dragging their feet… nope! A damn RN gets to decide if my surgery is worthy enough ???

I'm in my 50's and have worked for companies and received benefits for over 30 years. Our company changed to Cigna, presumably to save money. Worste coverage EVER. They are the only insurance that won't cover the "free" PCR tests we're also supposed to get. $125 for one PCR package from CVS. Feeling pretty engraged.

Worst Insurance Company ever. I have a chronic illness and I'm disabled and they deny me every single time not a reliable company?

Calling for a prior authorization for a patient who is very sick. All they want to hear tax if number. NPI number is not enough for them. Pt need services and if they are willing to pay the out of network fine. Just start a prior authorization!

A complete disaster in terms of customer management. First off, the data they maintained on their website to locate doctors was extremely unreliable, so that I essentially had to search for doctors on my own and verify if they accepted Cigna. Then they could not update my PCP on request in a timely manner. I had to call the Cigna themselves multiple times as well as my health care group to coordinate with my doctor. I can only hope at this point that seeing a doctor won't end up costing thousands of dollars since I completely do not trust their data management abilities.

unfortunately my company switched to cigna this year and it's the worst thing ever. I had an injury and they denied my MRI several times even though we needed it, they only allowed 6 physical therapy sessions even though i need more. Not to mention that I'm paying 200+ monthly on generic prescriptions that they don't pay a penny for it. I'm talking about all of that after meeting the deductible, I just don't see a point of paying for the premiums if i still end up paying everything.