Delta Dental

i had chosen dental 08.2021. I could not use since the offered dentis doesnt work with them,or the insurance just cancel on. we lost 4months and could never get dental services. tooth broke and had to do surgery somewhere else out of pocet. I called and escalating team,woman in her 60s she sound, she was like an evil,hate her job and support or listen costumers.very mean, very disrespectfull. hate this and ruin my health and energy. NEVER BUY

Since being covered I’ve had nothing but a hard time trying to find any dentist that even accepts delta dental. Waste of insurance

This Delta Dental is such a pain, they will cancel your policy without the decency of informing first the customer. And Why they cancelled your policy? It’s Because their payment website system said you are paid thru the cycle, and the next thing you learned they cancelled your policy! Such a stupid system of program and people! They better do things better, everything is stupid in how they do things, the staff and all. Very Frustrating! You will be forced to pay recurring/automatic with the worry of getting cancelled again because of their stupidity! We are having headaches just in the premium payments alone, i wonder what the next havoc awaits when we already use their insurance when we go to the dentist! Good luck to us!

Completely corrupt! This company needs to be investigated for their practices. 2 years of being jerked around for made up reasons. Their business model is to completely give up so you’ll just pay the provider out of pocket.

Be careful with this plan especially if you travel between Puerto Rico and the United States. We had to travel to the United States on an emergency basis because my daughter was diagnosed with leukemia at the beginning of the year and we have had to stay to take care of her, and the minor grandchildren, while she goes through chemotherapy treatment. I had an emergency for a tooth that had been removed previously but the dentist had left a piece that was causing a lot of pain. Due to the circumstance, I had to find a dentist in the United States but to confirm that the Dentist was within my plan, I connected to their page (https://deltadentalpr.com/asegurados/) where it indicates to connect to Delta Dental to Confirm your eligibility and where you can find details of your contract and availability of services. When I connected to the account, there were no documents detailing the coverage. It showed the name of the plan and had a section to find a dentist. At no time, when I looked for a dentist in the area I was in, did it say that my plan did not cover these dentists. In fact, the search page says: "Important note: These results show dentists who participate in the network (s) you searched. When calling a dental office for an appointment, please be sure to schedule it with a dentist on this list in order to receive coverage under your preferred network. " So I assumed it was covered. Now I have received a letter with my claim saying that the plan would not pay anything and I have to pay almost $ 700 for the service. When I called to dispute, what they tell me is that in the guidance they gave when the plan was sold they would have let me know that this plan only covers in Puerto Rico. Honestly, I don't remember hearing that and the signed papers are at my house in Puerto Rico so I can't access them. With everything that is happening with my daughter, in truth this matter has added greatly to the stress I was already in. I hope this review helps others to prevent this situation. I cannot believe the callousness for the situation that I have received from the Customer Service Department of this company. Their only answer is that they told me when the plan was purchased and that the documents I signed reflect it, but they cannot tell me how I could have found out if I did not have access to those documents at this time and do not remember that statement from the Sales pitch.

Delta Dental insurance is worse than having no insurance. One Delta employee will say your claim is covered and provide written documentation. The next day, Delta will deny the existence of that call and documentation. You can repeat this cycle endlessly.



Being a Delta customer is a miserable experience, worse than any pain from a dentist's office. Be prepared for continuous misinformation and worthless coverage.

Delta Dental is the worst insurance. When you request a pre-estimate they purposely tell you it is not covered the first time. They make the dentist do redundant work in order to issue a correct estimate. Also, the staff is complete idiots from top to bottom. Delta Loser Dental Insurance!

Lousy coverage (They always find "fine print" to deny anything other than a dental checkup.). Lousy customer service. (They also "lose" claims that are mailed in. I'll be soon sending in my third claim for the same filling. "Hm," they say, "we have no record of that claim being submitted."

Delta Dental business practices are highly suspect and at best misleading. Strongly recommend people look elsewhere for dental insurance. AARP or DentaQuest for insurance backed by integrity.