Hippo Insurance

Plain and simple... I am deeply dissatisfied and frustrated with the handling of my home insurance claim, which was filed with Hippo Insurance in early July. It has been three months since I submitted my claim, and I am yet to receive any satisfactory response or resolution from your company. This has led to significant distress and inconvenience for my family, especially our children, and has increased the damage to our property.

The reason for my claim was severe damage to our floors and the emergence of mold in our home. The initial incident, occured in June and left us posed to potential health risk to our family.

My attempts to seek assistance and updates regarding the claim have been extremly difficult. Numerous phone calls have gone unanswered, and messages have not been returned. The lack of communication and responsiveness from Hippo Insurance's customer service has left me deeply dissatisfied to say the least.. they don't even deserve a single star IMO.

Furthermore, the damages to our home have only worsened over time. The mold issue, in particular, is a pressing concern that requires immediate attention to prevent further harm to our health and property.

I would like to emphasize that as a policyholder, I have faithfully paid my premiums to ensure that my home is adequately protected in times of need. However, the delay and negligence in processing my claim are unacceptable, and it is my right as a customer to expect timely assistance and resolution.
DO NOT SUSCRIBE TO HIPPO INSURANCE AS THEY ONLY TAKE YOUR MONEY!!! WITH NO COVERAGE WHEN REAL PROBLEM OCCUR

I INITIALLY trusted that Hippo Insurance will prioritize the well-being of its customers and take immediate action to rectify this situation
Unfortunately, this has not been the case, and my concerns have not been adequately addressed.

My experience with Hippo Insurance has been disappointing, marked by significant delays in processing my claim, poor customer service, and worsening damage to my home. I hope that my feedback serves as a warning for anybody who would like to use them for house insurance . Please do not!!

It is my sincere hope that Hippo Insurance will take this review seriously and take immediate steps to improve its claims processing and customer service practices. Every policyholder deserves to be treated with respect and receive timely assistance when filing a claim.
Florent Lebert

I feel like I am in a nightmare that can’t wake up. This company is not good. Hard to get in touch with the people that are working on our case. We had a water leak in our house in June and still living in a house with open walls in a 110 degree heat days. Very frustrating and disappointing to say the least!!!

Horrible. After 2 years they doubled my premium without telling me and just charged close to $5k on my Doscover when they were set up for quarterly billing. Called immediately to cancel, was told it would be reversed, and was not. Received multiple emails and USPS mail stating was canceled. Disputed the transaction with Discover. Hippo had the audacity to answer the dispute with false claims they were due money. Instead of just agreeing I was due a credit, they provide false information so they can attempt to hold on to the money , and use it interest free. Calls to Hippo result in speaking with representatives that lack a single ounce of intelligence. Have had to file a complaint with the state department of insurance and contemplating legal action. To add insult to injury, called around and received better homeowners coverage for half of what they contend are rates " just going up".
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Wouldn't cover water damage. Kept saying it was wind damage even tho the water was rushing into our home with 0 wind. Even sent a video as evidence and still denied. Also wouldn't cover my septic pump even tho I purchased the optional insurance to cover it. They refused to try and verify the year make and model so they could mark it as "old" and didn't have to cover it. I asked to speak with a supervisor on 4 different occasions and was told I would be contacted back. Never contacted. I have all emails and texts as proof. This company WILL NOT help you. Run away from them. Far far away.

Struggling to get a home fire claim paid for in the state of California. About to start a lawsuit. My adjustor has been swapped three times.

Complete garbage. They will take your money every month for years at a time, just to hassle you on a claim and deny your claim with low figures (probably figured in from the 1930s) just enough to stay below you deductible. We will be putting our hard earn money elsewhere. Oh and they kept claiming false information about my claim and I even sent pictures to show them they had been misinformed.

Out of nowhere said they were canceling my insurance 2 months into the term because they said they determined my policy was not sufficient for replacement. No mention of pro-rating or refunding. And no grace period. Went through their standard sign up process.

Do not use this company for your HOI!!!!! After years of paying them, the one claim you file will be handled incorrectly from the start. They will act like everything is fine until, well, it’s not. They won’t care how many emails you send. They won’t care how many times you call. Claim filed in February, belongings confiscated by the 3rd party company they sent in March, still absolutely nothing from them and it’s almost July. SCAM. SCAM. SCAM.

I called Hippo yesterday to get a quote. I currently have Progressive as my home owners insurance company and they raised my premium. I wanted to get a quote because someone told me Hippo is cheaper than most. I finally after 3 times got a hold of a rep. He asked me to take pictures of my house and send them in on an app. He said it would take 10-15 days for them to get back with me on a quote. I thought about doing it, but I told him "No". He asked me why, I said "Your company seems very unprofessional because I can hear you watching Martin and eating while on the phone with me" that was a deal breaker. I am now going with Allstate. I am glad I read these reviews. Hippo has tried to call me twice this morning but after the second time I blocked the number.

Terrible company to deal with, months of runaround on claim, original agent left company, no handoff, hard to talk to a person stay away!!!