First American

Horrible experience. After moving into my home I filed a claim for a non-functioning pool/spa heater. First contractor blamed problem on the gas meter and possibly the gas line. Gas company came out twice, replaced gas meter and checked the line and said it was fine. Then they replaced the igniter, but still didn't work. Finally sent out a "senior technician" who again blamed it on the gas line. I had a licensed plumber and licensed pool contractor both inspect the gas line and tested the pressure upon ignition, confirming that it was not the problem. After two months, I replaced the heater - took pictures as it was literally falling apart from corrosion. Cost $4K. Continued to deny through the appeals process. New heater functioning fine with same line, so tearing up my yard and spending thousands of dollars to replace it would have been worthless. Terrible experience with this company.

The worst home warranty company out there. Bad customer service, they never return calls. Long lead times in initial diagnosis service call, ordering parts, and return service calls. They mis-order repair parts. Their contractors and delivery companies cancel and reschedule appointments. Be prepared to take at least four days off of work to have something repaired.

Let me tell you a little about First American they definitely follow through with the agreement. The only problem I've had is that it takes a lot of time for them to get back to you. When you try to talk to someone you're always sent to voicemail and when you go to see someone they have you talk to them through the phone in the lobby. I mean the insurance is good I guarantee it and if you have damage that needs to be fixed it will get fixed you just have to be on your toes in order to get it done. You have to constantly be calling them so they get right to it. I like this company a lot because it is affordable and covers all kinds of disasters. I've only had to file a claim once and that was due to a flood caused by broken water pipe if that makes any sense. They paid for my family's stay at a cheap hotel for a few weeks while the house was being repaired which was great because we didn't have anywhere to go. Customer service needs to be improved because on some calls I get representatives that seem angry or annoyed and that makes me feel uncomfortable. Don't let that scare you try this company they have potential and do follow through with the agreement.

First American has held my homeowner's insurance policy since I bought my first home a little over three years ago. I contracted them through RightSure Insurance Group. Honestly there's not a whole lot I can say about First American because they've essentially left me alone since I contracted with them, which I like. I pay my policy through my mortgage, they send me the renewal paperwork every year, and that's the extent of our interaction. I think I've maybe called their customer service line once and it was in the beginning when I didn't understand the paperwork. They were courteous and clarified what I was confused on. If you're not doing anything you shouldn't and want a company who will just let you do your thing, I'd recommend them.