Founded in 1997, Homesite Insurance was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, they've continued to innovate rapidly to meet the needs of their customers and their changing expectations. One thing that's stayed the same since their founding: their commitment to... show more
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Homesite Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/14/2023.
3.0
616 reviews
from WalletHub and across the web
616 reviews from WalletHub and across the web
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Homesite
vpinkston114 @vpinkston114
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1 Star Rating
Buyer beware! Customer service horrible. They will not pay a claim if you file one. They will lead you on knowing that their intention is to refuse your claim. Please before you invest your money into this company, go with someone that is more reputable and honest! Do not waste your time & energy with them!
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Product: Homesite Home
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Homesite
janmbrennan @janmbrennan
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1 Star Rating
Do not purchase from Homesite. Terrible customer service! When I needed help from a supervisor they told me they were too busy and important to resolve customer issues but my time is of no value so I can call over and over - and confirmed they do not care or track whether customer problems are solved because they don’t care about that. Yowza!
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Product: Homesite Home Insurance
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Homesite
adrianavelasquezvacca @adrianavelasquezvacca
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1 Star Rating
We've had a policy with them through Geico for 2 years. They decided that they are not going to renew our policy because we had some wildfires close to our area last year. There is a moratorium for a year for zip codes like ours that were affected by the fires, but they didn't care. They don't consider specific cases. We have a fire department station 0.8 miles from our home, sprinklers inside and outside the house, stucco walls, clay roof, etc etc! This should not be allowed. What a horrible company. What's the point of having insurance if they are going to abandon you when you need them the most?
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Product: Homesite Home Insurance
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Homesite
dexter1227 @dexter1227
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1 Star Rating
If you have this company for home insurance, drop them immediately. They will try to screw you and not pay legitimate claims or try to lump the claim in a different category with less coverage. They are crooked and don't deserve to be in business.
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Product: Homesite Home Insurance
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Homesite
Gwen M Robinson @gwendyhouse
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5 Star Rating
Truly A Positive Experience
I write this Homesite Insurance review with complete satisfaction! In the fall of 2020, I faced a devastating occurrence in my home. I woke up to water standing about three feet! I was greatly overcome with the thought of, “Oh my God what am I going to do now?” After getting in contact with my adjuster, Ms. Angela Cheadle, I have had absolutely “no worries!” Every step of the way she immediately responded to all of my concerns and made sure Homesite honored every contractual agreement! I would definitely recommend this company to family and friends.
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Product: Homesite Home Insurance
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David Nonya @Eatshit
This is a fake review a poor attempt to improve a terrible companies bad reputation
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Homesite
Sarah Richardson @sarahr1127
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1 Star Rating
This company is garbage. If I could give zero stars, I would. My home was broken into and when I was finally able to talk to an agent, I got zero sympathy and no sense of humanity from this person. They claimed to not have an adjuster in my area so no one came to assess the damage. I've gotten push back on every nickle and dime restore my home to it's original state. Please save your money and find a company that has humans with hearts, compassion, and the desire to actually help people.
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Product: Homesite Home Insurance
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Homesite
Kade Kleinschmidt @kleinschmidtk
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1 Star Rating
Would give ZERO stars if I could. They canceled my homeowners insurance due to 30 feet of roof cap lifting up not anything major by any standard as I have been roofing for many years and I could not get the cap because every home improvement store was out of shingles due to COVID-19, they clearly do not care! You can’t do much in Wisconsin when it’s 3 degrees and 5 inches of snow on a roof. Use someone else because they will not work with you nor do they care if a pandemic prevented you from fixing the problem. BAD COMPANY with even WORSE customer service!
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Product: Homesite Home Insurance
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Homesite
leonard farrell @l_farrell
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1 Star Rating
I shopped my insurance because I was looking to save money and ended up going with bundled homeowners and auto policies though Progressive. My homeowners policy ended up being with Homesite and within a month they sent me a cancellation notice unless I replaced my roof in the middle of winter in Ohio. The notice was provided via an e-mail that said "a new document has been posted to your policy." They told me to provide evidence that I had completed the replacement to a generic customer service inbox. I provided paid bills and pictures and just received a "we will get back to you email." A week after submitting my information they still haven't contacted. I can't imagine this company would pay a claim in a timely manner. I understand that they provide the homeowners in bundles for other insurers besides Progressive, so if you are shopping your insurance and find out they are providing the homeowners portion I would definitely consider other options.
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Product: Homesite Home Insurance
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Homesite
Jonathan Higgins @gijon_higgins
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1 Star Rating
Effectively doubled our premium with no communication and no claims on record. This company only cares about your money, not you. This company is used by Progressive (at least in my area) for home/renters insurance - beware.
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Product: Homesite Renters Insurance
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Homesite
Daniel Russow @euclid0407
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1 Star Rating
So during this pandemic year where people are struggling to make ends meet, Homesite decided to raise my homeowners insurance by 45%. When I called to ask why, they said it was due to the value of my home going up by 2%. I have made 0 claims over the 4 years that I have had this insurance. Other than that, they didn't know why it went up so much. Time to look for a different company.