Homesite

Do not purchase from Homesite. Terrible customer service! When I needed help from a supervisor they told me they were too busy and important to resolve customer issues but my time is of no value so I can call over and over - and confirmed they do not care or track whether customer problems are solved because they don’t care about that. Yowza!

We've had a policy with them through Geico for 2 years. They decided that they are not going to renew our policy because we had some wildfires close to our area last year. There is a moratorium for a year for zip codes like ours that were affected by the fires, but they didn't care. They don't consider specific cases. We have a fire department station 0.8 miles from our home, sprinklers inside and outside the house, stucco walls, clay roof, etc etc! This should not be allowed. What a horrible company. What's the point of having insurance if they are going to abandon you when you need them the most?

If you have this company for home insurance, drop them immediately. They will try to screw you and not pay legitimate claims or try to lump the claim in a different category with less coverage. They are crooked and don't deserve to be in business.

Truly A Positive Experience

I write this Homesite Insurance review with complete satisfaction!  In the fall of 2020, I faced a devastating occurrence in my home.  I woke up to water standing about three feet! I was greatly overcome with the thought of, “Oh my God what am I going to do now?” After getting in contact with my adjuster, Ms. Angela Cheadle, I have had absolutely “no worries!” Every step of the way she immediately responded to all of my concerns and made sure Homesite honored every contractual agreement! I would definitely recommend this company to family and friends.

This company is garbage. If I could give zero stars, I would. My home was broken into and when I was finally able to talk to an agent, I got zero sympathy and no sense of humanity from this person. They claimed to not have an adjuster in my area so no one came to assess the damage. I've gotten push back on every nickle and dime restore my home to it's original state. Please save your money and find a company that has humans with hearts, compassion, and the desire to actually help people.

Would give ZERO stars if I could. They canceled my homeowners insurance due to 30 feet of roof cap lifting up not anything major by any standard as I have been roofing for many years and I could not get the cap because every home improvement store was out of shingles due to COVID-19, they clearly do not care! You can’t do much in Wisconsin when it’s 3 degrees and 5 inches of snow on a roof. Use someone else because they will not work with you nor do they care if a pandemic prevented you from fixing the problem. BAD COMPANY with even WORSE customer service!

I shopped my insurance because I was looking to save money and ended up going with bundled homeowners and auto policies though Progressive. My homeowners policy ended up being with Homesite and within a month they sent me a cancellation notice unless I replaced my roof in the middle of winter in Ohio. The notice was provided via an e-mail that said "a new document has been posted to your policy." They told me to provide evidence that I had completed the replacement to a generic customer service inbox. I provided paid bills and pictures and just received a "we will get back to you email." A week after submitting my information they still haven't contacted. I can't imagine this company would pay a claim in a timely manner. I understand that they provide the homeowners in bundles for other insurers besides Progressive, so if you are shopping your insurance and find out they are providing the homeowners portion I would definitely consider other options.

Effectively doubled our premium with no communication and no claims on record. This company only cares about your money, not you. This company is used by Progressive (at least in my area) for home/renters insurance - beware.

So during this pandemic year where people are struggling to make ends meet, Homesite decided to raise my homeowners insurance by 45%. When I called to ask why, they said it was due to the value of my home going up by 2%. I have made 0 claims over the 4 years that I have had this insurance. Other than that, they didn't know why it went up so much. Time to look for a different company.