PURE Insurance

We switched from State Farm to Pure as they touted themselves to be high end and no hassle. BIGGEST HASSLE EVER. It’s been months with no communication or determinations on our home. We have a $5,000,000 home that we can’t live in and our insurance company has done NOTHING! Furious - run away from this company. Horrible

Really a time-wasting joke. They're a firm that touts excellence but is slow to respond, irrational in assessing, and haughty group with which I've ever dealt. If you're looking for an insurer who's understanding, rational, and reasonable, go to Chubb, Cinci, or even one of the mainstream insurers. Don't even waste your time here.

I just dropped PURE. I had hail damage on my roof. Multiple roof inspectors agreed. PURE denied and delayed. Had an independent inspector on their end deny. Adjuster was incredibly rude. We sent more photos showing clear damage. They said they’d do another inspection, but it turned out they sent the exact same inspectors back, who no shocker said the same thing. I have a cedar roof and it’s likely hundreds of thousands to replace it. In the end they conceded the metals on the roof were banged up but that no actual tiles were. Then they jacked up all my policies 30% so I dropped. Would not recommend. And I still have a damaged roof.

My 80 year old mothers home was hit by a tornado in January, severely damaging the roof and lanai. I have had two separate evaluations of the roof, both companies stating its a complete loss. After seeing the reports and photo’s I would agree. Pure’s so called independent engineering report blames the homeowner for any kind of leaks and lays out a plan to rebuild the roof with used roofing materials from other homes that were stripped off and from old roofs. To match colors they suggest painting the tiles to blend the existing. This would be like if you were in a car accident to source parts from a scrapyard. Unbelievable with the premiums she pays to this company double that of other insurers. This company markets themselves as high end insurer with no hassle settlements. What a lie that is! Do not fall for their marketing. I will be filing reports with the state of FL department of insurance against Pure.

I am having an absolutely terrible experience with a claim with Pure right now. I pay tens of thousands of dollars in premiums every year for high end coverage and I am not getting the type of service I expected. I have had to fight them to pay my contractor and reimburse me for invoices that were actually approved in advance. My ice maker was leaking for almost two months and caused extensive damage. They are the WORST company to deal with. They still owe over $100,00 and they just stall, delay and deny. I will be getting an attorney and switching when this is over.

We have had nothing but excellent experiences with PURE when we have had claims on our homeowners or auto claims. After a claim caused by a leak, which they paid, they covered the cost of installing a leak detection system.

So guys this is great information about this company that you should not miss reading. God forbid if you ever need a call back from this company..forget it!!! They are the least responsive. My son's car was rear ended by one of their clients and we have been given a run around for them to send a check for $600 bucks. They have a supervisor name Haley Cohen who is supposed to be a supervisor who never ever picks up her phone. Neither does she respond back. Amazingly enough they are still in business with a supervisor like that. C'mon people this is the day and age of customer service. If a supervisor in the company does not have time to call back and resolve a case for the past 2 months forget this company!! I am sure other people have to deal with this experience if they are dealing with this company!! POOR Insurance not PURE Insurance!!!

Pure is the worst kind of insurance company because they say they are a high-end, no-hassle insurance company that will not put you through the trouble a low cost provider would. However, they are no different than the most budget insurance companies out there. They will deny coverage, delay, and fight you every step of the way in an effort to save themselves a few dollars and have the member give up. Not only that, they will cut corners any time they can in the areas where they have extended coverage. Stay away from Pure!

Always paid more for a PURE homeowner's policy because I had been (incorrectly) told they would be there with no issues when you needed them. While my family was up in CT for Christmas, squirrels got in and caused tens of thousands of dollars of damage to my home. PURE denied my claim because of a clause in my policy excluding rodent damage which, while disappointing, would have been an outcome I would have reluctantly accepted. HOWEVER, the squirrels accessed my home through previously undetected roof damage caused by an adjacent tree and therefore this should have been a roof claim with all subsequent losses, including those caused by squirrels, covered. Recommend you stay away from PURE. Absolutely not worth the extra money as, when push comes to shove, they won't be there any more for you than a lower cost carrier.