HSBC’s founders started out in 1865 with a clear and simple aim – to establish a bank in Hong Kong and Shanghai for the support of local and foreign trade 'which has become so much more extensive and varied than in former years’. Down the decades, they have grown and adapted in order to weather change and meet the many challenges they have encountered along the way: revolutions, global conflict, economic crises, natural disasters, new markets and shifting demographics. Throughout it all, they have remained committed to their purpose: connecting customers to opportunities and enabling businesses to thrive and economies to prosper. It is said that business is all about the bottom line, but behind the numbers are the people who make it happen: their employees, their customers, their shareholders and the communities in which they operate. Together, they have shaped HSBC into the organisation it is today.
They serve more than 40 million customers through four global businesses. Their network covers 64 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America, with around 3,800 offices worldwide.
HSBC Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 02/27/2021.
3.9
1,844 reviews
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HSBC
Joe Versaggi @joemp54
They are leaving the US, made official today, finally. Shame they took down Maine Midland and Republic New York Bank over the last 30 years. Canadians I assume are stuck with them.
Years ago, they wouldn't even remove a $35 charge for underpaying a credit card statement by $2. When I wrote them to shut down the account after their refusing to remove the charges, they said nothing, but did reverse the charge. But it was too late for me by then. They eventually closed the account due to 6 months inactivity. They were deliberately and slowly aggravating customers to shut down operations, their long term goal.
Back they go to Asia and the Mideast for the cartels and money laundering. No word yet on who will acquire their branches, half of which are in downstate NY. In 2019, they had said they were going to open 50 new branches. They don't know which end is up.
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Product: HSBC Checking
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HSBC
Wynter Day @cbranfam
I have this card for about a year now. I have been faithfully paying on the card or pay off the balance every month. I went to use my card at a cafeteria where I worked at and I wanted to buy a cup of soup for a 1.79. It came back the declined twice because I asked the cashier to swipe the card again. I'm thinking that's impossible because I have a very large credit limit on my credit card. I called customer service and when I was able to reach them they said, oh you didn't pay your balance and it was due on the 20th. I said today is February 26th, so you're telling me because it's 6 days past due, you put a freeze on my account when I have been faithfully paying the balance off or sometimes paying most of the balance on my account. So disgusting of the company to do such a thing to people especially when we're still going thru a pandemic. This is the 1st time ever being late or I should say 6 days late to pay on my credit card that they put a hold on my account until you pay a balance. Thankfully I have a job but there are millions of Americans who don't have a job and here they are suffering and Hsbc doesn't care about anyone except their pockets. I told the lady over the phone who I spoke to. I WILL NEVER EVER USE YOUR CREDIT SERVICES AGAIN. I would have canceled my cc out if it didn't have a negative report on my credit.
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Product: HSBC Credit Cards
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HSBC
Kevin @klew532
Worst customer service, I had used my bank card at a Restaurant and it was declined and I had money in my checking account, so I used my credit card at the Restaurant and when I got home the Restaurant charge was showing pending on my HSBC bank card the money was showing pending on my HSBC account but it said it was declined when I try using it at the Restaurant. The manager at the Restaurant said that they never took the funds from my account and that the money would be released back into your account the next day, I called HSBC and the money that was pending was $160 from the Restaurant and stayed pending for 10 days , HSBC would not release the money back into my account for 10 days, very terrible bank
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Product: HSBC Checking
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HSBC
laclinic930 @laclinic930
WORST CUSTOMER SERVICE EVER. I went to Vegas for the weekend with the family and couldn’t swipe my card for 9.73 at Starbucks. Meanwhile I was also leaving that same day and would have to take a cab to the airport. I was on the phone since before 10am with a representative. She kept putting me on hold and mentioning my 500 limit. Was transferred to someone else who was supposed to extend the limit as a courtesy. That representative was the worse. Doing the same thing as the previous one. In the end she put me on hold and never returned. I took screenshots. Hour and a half on the phone for Them to hang up on me. In the end, of course nothing was resolved.
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Product: HSBC Checking
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HSBC
triciads @triciads
Worst customer service! I had a billing dispute and you can never speak with a person that can solve the issue. The person you speak with can only talk you through how to file with the billing dispute team but they tell you someone will call you back and I've been dealing with them for over a year and it still isn't resolved. Do not recommend.
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Product: HSBC Credit Cards
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HSBC
Ff Kk @FK_HSBC
You will never receive the promised opening bonus when you open a Premier account. The customer service offers two explanations - first they will tell you clicked the wrong link. If you successfully prove to them that you clicked the "correct" link, they will tell you that the qualifying direct deposits weren't direct deposits, but rather "trade payments". This is a scam perpetuated and approved by the top management as a creative way to prop up the bank's deposits flow. They don't care in the least that an upset customer will close the account, and in fact, will continue to mail the promo mailers to maintain the continuous flow of suckers.
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Product: HSBC Checking
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HSBC
Sergey Shumilov @sshumilo
Really bad experience with premier checking account. If you'll make a check deposit, they'll suspend the account for at least a week. I've deposited check on December 23rd and today is December 30th. I've even visited their physical location and showed the check which I've deposited. Even asked to roll back that deposit, so I can get back access to my account, to no avail. Luckily I don't need to make any financial transactions at the moment, but thank you for showing how garbage your service is, totally unreliable. That's how they treat premier checking customers!
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Product: HSBC Checking
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HSBC
Bodhi Prem @Bodhi
Totally bogus company. The "BC" has to stand for "Before Christ;" waiting for 9 days for approval for my "pre-approved" CC application and, 4 calls in, get word that the information I confirmed from my employer was not properly noted in my account and no progress has been made with regard to my application.
Ridiculous. Do the world a strong favor and go out of business.
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Product: HSBC Credit Cards
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HSBC
kaykaysknpj @kaykaysknpj
World-class poor customer service experience. Customer service hangs up the phone without speaking a single word. Rude and bad customer service.
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Product: HSBC Credit Cards
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HSBC
Toby Choy @levant5252
HSBC closed my credit card due to inactivity. I had over $250 of reward points earned and they said I could no longer redeem them. They're crooks and will steal money from you! This is the worst bank I have ever dealt with. There's no shortage of arrogant, gold digging British banks out there!
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+4977 users submitted a rating without writing a full review
To check your HSBC credit card application status, refer to the email HSBC sent you after submitting your credit card application or call 888-385-8916. Calling the customer service line will allow you to speak with a representative, even if you don't have an open account with HSBC – just wait until the automated system gives the option to press pound (#) if you don't have an HSBC account.
HSBC commonly asks credit card applicants for more documents for identity verification, according to forum posts online. And some customers report that they didn't receive an email status notification until days after applying. So calling to check on your HSBC application status may be the best option.
Alternately, you can go to the nearest HSBC branch to check your HSBC credit card application status in person. There aren't many in the US, but you may be near one. Here's the link to find them. When HSBC makes a decision about your credit card application, you will receive an email from them.
Some cardholders report HSBC Gold MasterCard credit limits as high as $25,000, but of course, that should be taken with a grain of salt.
Basically a higher credit score also helps you qualify for a higher credit limit. But not only that, as our debt-to-income ratio also plays an important role, so ideally that should be <15%.
The HSBC Premier World Mastercard travel insurance works by offering a coverage of up to $1,000,000 while on a common carrier covered trip. To benefit from it, the entire cost of the fare has to be charged to your Premier World Mastercard.
The insurance covers:
Accidental loss of life
Loss of speech, hearing or sight
Loss of limbs
Exclusions:
Passengers acting or training as a pilot or crew member
Passengers with any pre-existing conditions that lead to covered incidents
Passengers committing felony or illegal activity
Intoxicated passengers
Parachuting
Attempted suicide
To file a claim, call 1-855-378-9448 within 20 days of occurrence or as soon as reasonably possible.
