Huntington Bank

I’ve had Huntington for 5+ years and never had any issues with them until they bought out another bank or got bought out by another bank. Until a few months ago someone hacked into my personal bank account (not my joint) and we cancelled my card (so I thought) so I cut it up and threw it away cuz their was no reason for me to have it anymore. They were suposse to close my account, they said it would or could take up to 30 days so they put a block on the account so no incoming or outgoing transactions could be made(so I thought). This was back in March, well here we are in may and they took $412 out of my joint bank account for a “involuntary offset” so I called to see what it was about and they said that the account that was suposse to be closed was negative and that they took money out of our joint account to make it positive without our knowledge or agreement to do so. I didn’t leave that account negative, there was a withdrawal of $320 the day after I called in to close the account and to cancel my card. Come to find out, my card wasn’t cancelled and the account wasn’t closed, whoever hacked it was still doing stuff with the bank account and they basically said “sucks too suck it wasn’t closed so u aren’t getting ur money back” somehow these transactions were done with that card that I cut up tho, none of it makes any sense. So, we’re transferring banks because it is absolutely ridiculous that they’re refusing to give me my money back. Not to mention, how do they just take $400+ out of ur account without ur consent and get away with it and refuse to give it back!? They said they have corporate looking into it, I got a call from some guy the day after they did the involuntary offset saying he wanted to update me on my call the previous day and I emailed him and called him multiple times, still haven’t heard from him and it’s been over a week now. I’ll never recommend a bank that involuntarily takes money out of your account and refuses to give it back, I’ll NEVER recommend a bank who doesn’t close ur account when asked, who doesn’t cancel a card when asked when all of this had to do with fraud. I told them any transaction made after March 23rd WASNT me. I didn’t even know what the transactions were or where they came from, I don’t even go to the bank that they withdrew the money from on March 24th! But, they just said “sorry we can’t do anything” I replied “so I’m out of $412 because of fraud because u guys aren’t closing the account when I’m asking you too?” She goes “yeah unfortunately “. That is MY money that IVE worked hard for, so the fact that the bank can just take it without consent, agreement, not even a phone call to let me know what’s going on, nothing! That is very very very not business like!