Knoxville TVA Employees Credit Union

The best credit union. They listen to their customers. Very good car rate loans. Would recommend to everyone who works or lives in their banking area

STAY AWAY from this Bank!!! CUSTOMER service actually raised their VOICE with me and was very rude! Debit card gets turned off all the time and 3 times in one day!!! So that means you call 1-800 and on the phone for hours trying to get it fixed!! WORST Bank i have EVER DEALT WITH.

They like charging overdraft fees . like 10$10$10$10$32$32$32$ all this for making the mistake of not writing mobile deposit only . on my fully endorsed back signed Check ! The first 32 I own . My other Bank shut my card off because I failed to notify them I was moving and traveled. I was stranded in Down town Memphis . Had to get Tires that blew and used the Bill Money . 2 weeks before the next bill . I made a phone deposit . they refused it and it got resubmitted same day as bill . To help me avoid the 32 fee . they moved 5 cent and 5cent for the 10$ x2 charge . so i did not pay 32 i paid 52 the same way they got me last time . THIS IS ONLY TWO BILLS !!!! BANKS CREDIT UNIONS MADE 67% of last years earnings Profits from overdraft fees . I owe Them 40$ but got charged 52$in fees ??? SOOO how come the 52 $ they took only left 40$ . should They Have explained how they helped me like This . The Lord is not Blind and will defend the Poor . Its Disgusting how the Greed and selfish wealthy business just never ends .IF YOU HAVE MONEY DO NOT WORRY . THE BANK WILL DO ALMOST ANYTHING YOU DESIRE ! ON YOUR KNEES PRAYING OR ON YOUR KNEES GIVING SATIN HIS PLEASURE ! YOU MAKE THE CHOICE ! I forgive Them but good luck getting the 40$ . You OWE ME and are LIARS !

Avoid this bank! Their antiquated technology and sub-par customer service has made simple tasks nearly impossible. They require paper forms and in-person signatures for small things that other banks allow you to do online (such as changing auto-draft account info). When I have filed the forms as requested, they lost them. Only later did they admit that they had the forms but "overlooked" them. In the meantime, their error made it look like I was behind on monthly bill payments. When I asked if one department in the bank could contact another and verify their mistake (and put me in the clear), they refused to do so, seemingly annoyed that I'd suggest such a thing. I had to call another department and go through the whole process again. Suffice it to say, I highly suggest looking elsewhere if you are researching banks. You should be looking for reliable technology, good customer service, and a banker who is happy to help resolve issues. TVA Credit Union is not where you'll find those things.

Knoxville TVA Employees Credit Union absorbed my former credit union. The communication from them was poor at best, and abysmal at worst.
I received a replacement credit card from them. I used it to make a couple of relatively minor purchases (fill up for my truck, office supplies) totaling less than $200. I attempted to use the card a third time the same day, in the same shopping complex, and it was declined for unusual activity. I called the number on the back and finally got a real human who said it should not have been declined. He claimed to reset it so I would not have the problem again. I went back through the checkout line, and it was declined, again. I went to a Knoxville TVA Employees Credit Union branch and talked to a manager. She said it was because I had made a large purchase, and they declined the card because they were "protecting" me. The "large purchase" was under $150. Turns out Knoxville TVA Employees Credit Union considers anything above $100 to be "LARGE".
Makes the card pretty useless to me, so I had them cancel the card immediately. Goodby and Good Riddance.

I'm starting with, i bought a motorcycle and on my first payment i couldnt summit the payment online so i called and they charge me $15 each time i called to pay. So i work with my bank and the send them a check for the payoff amount. Two weeks later i called to verify if they had receive the check because i have receive a notification or an email from them. Theres when i found out the the had receive the check but the motorcycle wasn't payoff due to an insurance they put on the motorcycle (without my concern). I asked them why and they said that they didn't had proof of insurance and " they send 3 letters to my address and never got a response" (wish i NEVER receive). So i asked them WHY they didn't email me and they never respond to that. So i fax them proof of insurance (whitch i had since the day before i got the bike) and i was notify that i still have to pay $400 extra for the 3 month i had the bike with there insurance because my insurance wasn't full covered. That's the only way they can release the title. And not counting the lady on the other end had an attitud. VERY, VERY DESAPOINTED OF THE CUSTOMER SERVICE, THERE APP AND THE ONLINE SITE. Will NOT recommended tehm to no one. If you are thinking of doing a loan with them STOP!, turn around and take your hard working money some where else.

I have nothing but good things to say about KTVA Credit Union. I have been a member for over 10 years, and wish I had joined sooner. My mother worked for TVA for almost 25 years and finally talked me into joining when I was having issues with another "big brand" bank. I'm SO thankful that she did! The level of customer service provided is off the charts. They are friendly, knowledgeable, and always eager to assist with problems. The only issue I have is their online banking website. It isn't as intuitive for a new user as it could be, but they have been updating it regularly over the last year or so. Once you get a feel for it there are no problems, but it does take some getting used to. Of course it may just be my own personal experience with the website, so I can't knock any stars off for that. As a matter of fact I would give the KTVA Credit Union 6 stars if possible. I can't recommend them enough!

TVA Employees Credit Union is one of the best banks that I have ever worked with. They have great customer service, a friendly staff, flexible hours, and they are always willing to do whatever it takes to satisfy their customers. I've been banking with them for years and plan to continue to do so for a long time.

I've been a KTVA credit union member fore several years now, and I cannot say enough about their services or the level of customer service they offer. The application process is quick and easy and they only require a minimum $5 initial deposit to open your account. Unlike most banks, they don't charge you all of the exorbitant fees that go along with a checking account. They also offer member rewards for using your debit/check card at certain businesses. Each trip to my local branch is always enjoyable, as the employees always go out of their way to meet all of your needs and be exceptionally friendly. If you are looking for a true hometown feel, this is the place to be!

My experience has been pleasant and informative. We perform all of our banking solutions here! My fiancee and I both have checking and savings accounts here, and we have never had any issues. My car is financed through the credit union, and the monthly payment is taken out of my account every month by the due date. We also have a Roth IRA account that is gaining interest and keeping us safe for retirement. We opened our son an ERA Education Savings account that will mature in time for him to attend college. I feel confident that TVA Employees Credit Union provides excellent customer service, and we will not go anywhere else.