Landmark Credit Union

Paid off my car loan in December of 2022, (see earlier post). Called Landmark Credit in January 2023 to find out where the title was. They said they sent it to the DMV but they acknowledged that the DMV said there was no title there. They told me to contact the DMV. They did send notices that the loan was paid. I contacted the DMV and they said that the title was never sent. Contacted Landmark again, after many long on hold pauses, they came up with a way to send me the title. They blamed it on the DMV, they said it was never sent over by the car dealer. Every excuse was given. It will be interesting to see if the title comes to our house.

Absolute worst banking experience and customer service in banking. New app is 100% trash. Crashes all the time . Can NEVER get a hold of anyone on the phone regarding anything at all, and if you’re lucky , you just get transferred. They don’t even offer call back feature anymore because they know it’ll take days if not weeks. Banking with them for 13 years, we are switching. On hold waiting for someone to pick up as I write this , been holding 26 minutes so far. I used to complaint about overseas phone centers, but I regret that , because it’s a thousand times better than holding for 2 hours only to get transferred. Can’t even imagine how it is working for this company. CEO needs out

Very beligerent managers, loud tellers read personal info loudly so whole lobby can hear...super unprofessional. Staff turnover weekly. Last manager...since July. The pinhead actually yelled at me for asking to many questions. Will move accounts out asap. Stay awY. Not trustworthy or savvy w people enough to call a bank.

Horrible experience with these guys!!! Have had a auto loan since 2017 with them… account up to date and I traded in my car on another one last month, then got a nasty letter from them stating my account was now past due, called them and was treated horribly, they even threatened to ruin my credit ! Was treated like I needed their approval to trade my car in or something! Dealership confirmed check had been sent to them to pay off existing loan.. needless to say, I will never do business here again, they can thank miss Williams for that!! Stay away from these guys, much better banks and credit unions out there for sure!

I am so fed up with this bank. They don't even try to help, it's always a I'm Sorry we can't do this or that what can you do other than take my money

One of the worst excuses for a Mortgage Department I have ever worked with. They continually make mistakes on payments to my account (checks cashed that are not in my account AND continually don't give me credit for money that is deposited into the account. They also lied to me when I took out the mortgage (time to process loan). I have less than $2500 left to pay on my mortgage. I can't wait to say "Good Riddance" to this pathetic excuse for a Mortgage Company.

I would give 0 stars if possible. I have at times had issues with my accounts that I created. I fully accepted those fees as it was my responsibility. I have a no courtesy checking account now. For the 3rd time in 6 months, they overdrafted my account for an auto pay. That would be fine but 2 other times they didn't. The difference, I had a pending direct deposit from my disability/va payment when the auto pay went through. This time though, they listed it 6 days before it could be used. So, my account went negative, fees, and I now don't have any cash and haven't since Sunday (of course they pulled on a Sunday). I have to wait until tomorrow to close my account because otherwise I won't have access to my benefits. 20 plus years with them and over the last 2 or 3 their customer service has become horrible, and they seemed to stop caring that they actually work for us. Run away as fast as you can.

Pretty terrible company to bank with. Not like other credit unions, they have a long way to go when it come to customer service. Avoid if possible.

I am so proud of your rewards from the list of all the items you have available for your customer to redeem the points from the use of the card.

Before the new computer upgrade we were able to transfer funds between my wife’s and my accounts, both checking and savings. Went to Oconomowoc branch and teller said no longer available. Can’t get through to customer service. We used transfer ability. We’re moving after 20 years.