American National

By far the worse insurance company ever. After getting a private adjuster, doing all the American National adjusters homework and trying to cheat us out over 8k. Because they were too lazy to look up to see how much the trailer was worth. The one adjuster hung up on us not once, but twice. That went to management, doubt they did anything. Took almost a month for the insurance. I figured if they wanted it done for a friend or even their self they would have rushed to get it done. Insurance shopping and definitely have told all of our friends about this worthless company

BUYER BEWARE! I insured a ring for $22,000. (Not on my home owner’s policy, but with a special jewelry policy) I paid the rate for $22,000. The ring was lost so I had to make a claim. I made the claim the end of Dec. 2021, in mid Feb. they had some jewelry wholesaler call me and offer to make me a replacement ring. I told him I would prefer to go to the reputable jeweler who custom made the ring I lost, knowing they would re-create the ring with the same quality as the original. They then offered me a check for $13,500. If I wanted $13,500. Worth of insurance, I would have paid the rate for $13,500.
Their customer service is non-existent, after 3 months of calling and emailing him, I’ve not yet spoken to Shane Fowler, claims adjuster out of Indiana. I’ve had home and auto insurance with this company for at least 15 years, and never made a claim. My local agent, Kyle Haugen of the Haugen agency in Minneapolis has not been able to reach Shane Fowler either. There is no transparency, or accountability from this company. After spending the last few hours reading online complaints and negative consumer reviews, I’m shocked that AMERICAN NATIONAL is still in business.

What a HORRIBLE company! Please do yourself a favor and stay away. They gladly take,take, take your money but when you need them they’re nowhere to be found. They’ll take weeks to tell you they won’t help. Steer clear!!!

Wish I read the reviews before entering the contract. Lost 2500$ dollars due to terrible terms on disability insurance/retirement savings plan. So saddened…

Was out with COVID: the claims team will run you ragged to delay payment. They will not pay your full coverage. 3weeks, still no check ,so cannot relay on timely proceeds to pay your bills.

This insurance is horrible. They will find any excuse not to cover claims. We had our whole house damaged from 2 major hail storms back to back, so we filed a claim and they sent their own adjuster to look at damage and they would only give us a fraction of the of the amount needed, so we couldn’t get our anything replaced. We approached them again about it and got private quotes and now they are weaseling out of paying again. need to sue

Worst insurance to deal with. One of their policy holders crashed into me and it's been a month now and I still don't have my money. They stall the process on purpose. 12 days passed before I got a rental car from them. My insurance(progressive) honestly didn't help me either. Both suck. I won't be renewing with them. Bunch of crooks. No wonder American national isn't as recognized as others.

McKenzie Prather in AM's Weatherford office does not have your back. In an email I informed Mckenzie I wanted to add my 44 Farms breeding bull to my policy since the bull he replaced broke his pen... McKenzie provided the cost, and forwarded a new policy package. When my misfortune continued and my replacement bull too broke his pen.., both McKenzie and the Claims Agent, Teg Chaffee took a defensive approach to my case. Both claimed at first they didn't know the specifics, but that a broken pen.. wasn't included in my coverage. Then, they began referencing policy details not included in the package forwarded to me. Eventually, I spoke to Brian, a claims manager in the main office, who informed me I had not received the entire package for my coverage and the missing pages detailed terms where AM would pay on a claim. In the end, the broken pen.. wasn't covered and McKenize, contrary to her bio statement to "guide you thru options", failed in her job to fully explain coverage and send a complete document package.

I wish I could give them a no-star rating. The condo above my son’s flooded and damaged everything in my son’s condo. Four days later my family is still sitting in the middle of this flood zone because no one will call us back. Useless, despicable company. Don’t ever buy their insurance.