Liberty Bank

If you mostly use the ATM, do not use this bank. Their ATM services are horrible. It’s out of service more than it’s in service. It is a big inconvenience.

Lots of ridiculous fees, poor customer service, they'll ignore your emails. You're limited on the amount of transactions and it's a hassle from account opening and it gets worse. Stay away from this bank unless you want to flush money down the drain in fees. I will be closing my account asap and going back to PNC, awful banking experience! Even their account opening and funding process is a nightmare. Once your account is open, their true colors come out. Sad excuse for a bank and I wouldn't recommend them to my worse enemy! Wish I could give them zero stars!

My CD allowed me to invest more at the same rate. At the branch they insisted I was mistaken. I had to escalate it for them to honor their contract. I'll be taking all my money out of Liberty Bank.

It seems as if the positive reviews are ALL fake.. look at how the post are worded. They all sound alike and they all seem to be robotic. Sad when you have to make fake post to counteract the real negative reviews. Run a better bank and you won’t have so many negative reviews

Absolute terrible bank to have to deal with as a seller. Ended up costing me over $1400.00 due to notifying my lawyer the day before the closing that we would not close on the closing date. Causing additional boarding for our pets, hotel nights, storage fees,, etc. due to relocating out of state. Would NEVER recommend for mortgages or deal w/ Liberty Bank in any way!!!!!

This bank is absolutely horrible. I’ve never had my card declined until I made the switch from Chase to Liberty Bank. I got caught up in the call to #BankBlack and thought I’d give this company a shot. It was the worst decision of my black life, as it turns out that there is a LIMIT on how often you can access YOUR OWN MONEY and you’ll be penalized for trying to withdraw more than 7 times. Also, my card declines with such regularity it is anxiety inducing. Even when you know you have money, you will get declined at any and every venue — grocery stores, gas stations, stores, restaurants. You won’t be able to access your money and to make matters worse, there won’t be a representative to speak with about your concerns unless it’s during business hours. Everything about banking with this company is wholly inconvenient and they will screw you over financially. I would never recommend this bank and can’t wait to re-open my account with Chasr as quickly as possible. Forget banking black....don’t let these folks add additional stress during a freaking pandemic. Take your money and peace of mi d elsewhere!!!

If you have a loan with LB, you will never be able to apply for a lower rate. Lower rates are NOT for existing customers. You will be charged overdraft fees even if there is $ in your account to cover. Pending fees are viewed as past withdrawal s. App does not work. Take your $ elsewhere.

I have had so many issues with my debit card being declined. I have to call at least twice a week, enter in my SS #, special Phone PIN, Zip code ect then a representative gets on the phone and I have to repeat them all again. Recently they started demanding my drivers license #. You cant fix any problems unless its during business hours so if you are trying to use your debit card on a Friday night and its declined even though you have over $33,000 in the account you cant use it until the office reopens. I have been attempting to pay for a membership since Friday at 8pm and its Monday after 12pm and the charge is still being denied. Has also been declined at my local gas station where i have used the card almost all the time. The Account balance should never be trusted to to how infrequently it updates on the website. If I make a purchase using my debit card on 8/1/2020 it will often later appear on my account as a charge from 8/4/2020. It doesn't show as if it only went through on 8/4, it says it was charged and used on 8/4. Very difficult if you are attempting to backtrack and/or balance. If you go to an ATM to get your balance sometimes it matches the website and others it is accurate. Dont plan to have only a debit card on holidays as you can not reach anyone when they "Flag" a transaction as suspicious. They will get around to calling you the next time they are in the office.

Seems to be very slow transaction processing. Have gone negative 3 times thinking I have more money than I do. Charges show up and dissappear. It is really hard to plan how I spend money with current issues. First bank I have had this issue with. And then the over balance fee for a transaction when money doesnt show moved over in time. Not Happy with this bank currently.