LoanCare

This loan company is committing fraud. They never paid my insurance company. Due to a lapse, my mortgage went up $150. I believe they did this on purpose in order to find me a more expensive coverage!!

Loancare is great! We have had a good experience with them. We refinanced our loan from 5% to 4% and are very happy about that. We would use them for our next home loan services.

This company is the worse. They would charge you for making your mortgage payment a fee of $10 every month until they got sued. The staff is careless and not trained properly. LoanCare supposedly offered programs to help homeowners with their mortgage from the pandemic. Once you are enrolled in the program you wait for the loss mitigation to send you documents. Sometimes those documents would never come because you would be removed from the program without any kind of notification. Then when you would call for an update you would find out and would have to reapply for the program. Once the set of documents arrived they would need to be notarized. In my case I have 10 months dealing with being removed and having to reapply for the program. I have 10months of the documents with mistakes on the name which prevents me from being able to notarize it. Every time I would receive a set of documents the offer would change, the rate would increase and so would the payment. LoanCare repeated the mistakes on the paperwork just to increase the rate and payments.

this is by far the worst mortgage servicer I call them because I need a letter for my escrow account to show the city the taxes were payed and they never sent me the letter now I need a refund and they can't even give me that

Absolutely terrible. No call backs. False promises. Incompetency. I overpaid the city in real estate taxes. Had to go to court to dispute the past 3 years. The city agreed that they over charged me & that I am owed back $2700. Because I paid my real estate taxes through my mortgage (loancare), I need a letter from loancare advising they give the city permission to send me my refund. I've spoken to numerous representatives and was given so many different stories. I was told 5 days ago that I'd have a letter in 3 days. I am now on hold being told that loancare doesn't see that I am due a refund. TERRIBLE.

Problems with customer service a few times, they're almost ALWAYS late paying my taxes that are always included in my payments! Its It's frustrating!

One person taking care of all mortgage questions. No call backs.
Taxes have not been paid in escrow. I’m worried now that they bought my mortgage as this is not your typical financial institution. Something is very wrong here.

If it were possible, I would give this company a ZERO in customer service. I have called them several times in the last few weeks attempting to get some payoff information and they have yet to produce it. One would think that they would be interested in working with a customer who wants to pay a loan off more quickly, but instead they have given me the run-around which has included more than one failed promise and no actual numbers to show what a re-cast might look like.

Loan Care met our needs when we needed them. We have been so pleased with them! Exceptional service!! They helped make our dreams come true.

Complete inability to contact anyone either over the phone or by email. They were supposed to send me a check for my escrow balance after I paid off my loan with them (sold the house the loan was for), but it never reached me. A year later the check finally reaches me (I guess it got lost in the postal system for a while). Because I was never able to get ahold of them, I was never made aware that the check had been mailed and that I needed to contact the postal service to find it. The check is now voided (void after 90 days of issuance if it's not cashed or deposited) and I need a replacement check sent my way, and it's still impossible to get ahold of them to tell them that. They're effectively holding my money hostage from me