The only issue that I have with Loudoun Credit Union is that it appears that my car loan is not reported on any credit agency. I don't really see that this is a huge problem, and it may be that loans in good standing are not reported. However, I recently attempted to get a personal loan from another credit union, and my interest rate was higher because the loan officer said that I did not have any credit on my report. This is why I have to mark them off for "clear disclosures", as I read nothing about reporting to a credit agency.
The loss of one star for customer service is not really through a fault of the employees, rather of their staffing. They only have a single loan agent there, and sometimes it is difficult to get a hold of them if you need them. I have limited time to go there in person, so a lot of my business involves calling them on the phone, only to hear that the loan agent is out of the office and I will need to call back, which I usually have to do several times.… show more