Mile Auto

We had three cars and three drivers insured, and removed one of the cars one month before our renewal. I didn't pay attention, but a couple of months later I discovered they literally doubled our premium on the two existing cars, base rate went from $35 to $65 and per-mile went from $.08 to $.14. I called to ask why and they told me I lost the 'multi-car- discount. OK, but I still have two cars insured, and the bottom-line is it costs me *more* to insure *two* cars than it did to insure *three* cars.

Also, my wife was involved in an accident on July 3d and I've been getting the runaround from their 'adjuster' Steven Yi for two months. Not only am I getting the runaround, but he is a miserable person to work with. Very short and snotty, if his job was not specifically to screw customers on behalf of the company, he would never get any other type of customer-facing position anywhere else. Miserable, miserable human being.

Plus, you have to send in odometer pictures and then an invoice generates, that always seems to be on a Friday and they automatically charge you two days later which is Sunday. There is no chance to contact them over the weekend of there is a problem.

This month they only sent me a link to update the odometer for one car, the other was in the shop. I assumed they only sent me the link because they knew the other one was in the shop. Nope - upon receiving the invoice (Friday morning at 1:01AM, the second car (in the shop) was charged 1,240 miles for a total of $214.05. I had to call and managed to reach someone Friday who adjusted the invoice. Had IU not been keeping a hawk-eye on my email that day I would have been charged extra money I was not prepared for, over drafting my account by about $175!

Stay away from these crooks, and believe the bad reviews...