Although our name is new, our business is not. For more than 40 years we learned, evolved, and led in loan management, servicing and asset recovery as Sallie Mae®. And now, we continue to lead as Navient, a company dedicated to helping our clients and the people we serve along the path to financial... show more
Navient Reviews
5
31%
4
9%
3
11%
2
5%
1
45%
2.8
310 reviews
310 reviews
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Navient
ggeige73 @ggeige73
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1 Star Rating
I've been paying on my loans for approximately 11 years...I've paid more than I borrowed and still owe more than I borrowed. Last month I was having financial problems and paid about 3/4 of my payment...immediately started receiving calls. When I was able to answer their call I told the representative that our economy was horrible and I paid the most I could and I'd pay the rest as soon as I was able and she said she would note it to my account. A few days later the calls started again and in less than a week they turned it against my credit and dropped my credit score 23 points...taking out a loan with this company was the absolute worst decision I have ever made!!!
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Winston @winston_cfate
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1 Star Rating
Verified Customer
They are never helpful. I told them it was feed myself/family or pay them and they said they werent allowed to tell me which to pay, but that they needed me to pay them the requested amount, nothing less. So it was again.. feed myself and my family, or pay my bill..
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Product: Navient Student Loans
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Navient
alvinrc123 @alvinrc123
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1 Star Rating
1989 that's when I was being advised on a loan type to help me while I want to Beauty school. That school ( Vogue College #22) was taken over by another beauty school (The Academy of Hair Design) while Sallie Mae morphed and became Navient. THEY NEVER gave me other options. Jut put me in deferment , forbearance or end up in default. Bottom line NAVIENT CAUSED ME TO NOT BE ELIGABLE FOR AN- TYPE OF FORGIVNESS because they kept telling me I had a federal loan. There was no private anywhere in that conversation that I've had with navient over the years had I known I would have gotten this taken care of many many years ago navient is horrible don't ever do business with them
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Navient
viktoria @svvett007
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1 Star Rating
Verified Customer
They refuse to acknowledge my payment I’m a victim of identity theft by Dardan Hoti and he stole the payment all evidence proves he’s the thief
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Product: Navient Student Loans
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Navient
Vernon @vernragland
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1 Star Rating
Verified Customer
Interest rate too high in the negative on balance. They had me in an interest only payment instead of program that was equally balanced causing a negative balance.
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Product: Navient Student Loans
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Navient
Jeannine @jeannineandreburns
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1 Star Rating
Verified Customer
Navient is not a student load entity to work with - they start off with fixed and then switch to variable for students that are at a crisis to stay in school. best to get refinanaced with a better institution
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Product: Navient Student Loans
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Navient
Julia @coakleyjulia44
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1 Star Rating
Verified Customer
The school never had anything I've been trying to get account took care of for years due to disability can't get anything done right
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Product: Navient Student Loans
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Navient
Patsy @patsy_livingston
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1 Star Rating
Verified Customer
I have had many problems with Navient Navient knows I have a disability. I have I close this information to them hundreds of time. This is my first time know Navient has re started a loan for me. I have loans that I didn't t receive and not has raised my debt from 34 000 to 94.000 of debt and I don't even have a degree I don t not want anything to do with Navient. I have contacted the Joe Biden administration about this outstanding debt.
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Product: Navient Student Loans
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Navient
Michurlinn @michurlinnk_1
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1 Star Rating
Verified Customer
They are bloodsuckers who prey on you during the hardest time society has seen since the World War years. They won't let you access your initial loan terms and how that has changed over the years.
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Product: Navient Student Loans
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Navient
ALAYNA @jadeylady1970
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2 Star Rating
Verified Customer
you never know who’s calling you because c/a agents are rude! I call them and every agent has a different t answer. Then I get calls from call centers to help out my debt and I dont know if it’s a fraud.