Since 1933, Navy Federal has grown from seven members to over eight million members. And, since that time, its mission has remained the same: to serve and enrich the lives of those in the military community. Once a member, always a member. You can leave the military, change employers, move, retire, get married -... show more
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Navy Federal Credit Union Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 11/24/2022.
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Navy Federal Credit Union
5 Star Rating
This bank is fantastic. I have never done banking with any better than The Navy Federal Credit Union. I highly recommend using them for all your banking needs. Very professional and easy to talk to a human. AAA
Product: Navy Federal Credit Union Personal Loans
Navy Federal Credit Union
5 Star Rating
Very good credit card offer option that most credit card don't. Good information on how to increase limits on credit cards for your usesage.
I am a 74-year-old disabled Vietnam veteran and I rely on my credit in the event of emergencies. After receiving roof damage during Hurricane Ivan, I submitted an online application with Navy Federal Credit Union NFCU for a Home Equity Line of Credit HELOC. My intention was to repair the roof using the funds from the HELOC while I await my insurance settlement. I received an email requesting a telephone interview from Sila Nikzad, Equity Processing Specialist. On Friday, October 28, 2022, during our very first conversation, Ms. Nikzad outlined that there would be approx. $2000 in closing costs and that the roof would probably have to be replaced BEFORE they could approve the loan. I immediately responded by instructing her to withdraw my application. She replied "okay". She agreed to withdraw my application. She then called me back a few minutes later and stated that by law, they must record my loan as declined. That is absolutely untrue. My loan was not declined, nor had they even offered me the loan or completed the interview. It was in fact withdrawn. She then stated that it would not be reported to credit agencies, but would be marked as declined only in the NFCU internal records. I advised that this too is unacceptable. So, I am requesting your assistance in having this matter resolved. I have a long-standing and blemish-free relationship with Navy Federal. I have referred dozens of borrowers due to the professionalism I experienced with NFCU, until now. I will not allow my record with NFCU to be tarnished because I withdrew a loan application. I'm not trying to be unreasonable but, I take my credit extremely seriously and they are threatening to disrupt my years of hard work by fraudulently recording my application as declined. They DIDN'T decline my loan, I WITHDREW my application. Don Gucciardo
So Ive been with yall since 2008 and I just wanna remind yall this is a military bank some of us are no where near branches to be able to just come in some of our checks dont hit til after 6pm Fridays so when you changed the policy it means some of your military members are going without money til Wednesday i think there has to be a better way and faster way of doing this yall just changed this policy before it was already Tuesday before i got my money now Wednesday kinda defeats any purpose of a savings when i have to use it every week because of this new policy im truly considering going back to cash and being done with banks all the way please help this new policy is crap and i know im not the only one being affected
Really don’t have anything bad to say about having navy federal credit card I’ve had it for some time now good to have long as I’ve been with them I only had one problem when I order a part that never came I called them and they allowed the company to keep my money Joe’s did they return it to me.
Navy Federal is the absolute worst and they do not put members first. I had auto pay on my account set up through Navy Federal online site. My card was compromised and unbeknown to me your card is the only account number. Navy Federal cancels my auto pay and my minimum balance was not paid. No phone call no nothing. Report me to the credit bureaus for being late. The supervisor are a joke and their lead escalation team refuse to speak with me. What a way to put “ their members first”. Worst experience ever impacted my credit score by over a 100 points for $20 and no recourse. Navy Federal you all have to do better.
Navy Federal has been the most amazing credit union since I joined. Tonight I had to contact them for an unauthorized charge and spoke with Shekela at the call center. Initially she was having difficulties filling a dispute for unauthorized charges. She continued to investigate further and was able to find the questionable charges and file a legitimate dispute. Many people would have given up after a few seconds but not her! Thank you so much for your help in initiating the process of resolving this unauthorized charge! It is appreciated more than you know. Navy Federal Credit Union should absolutely put you in charge of training people and give you a raise!! You are amazing. Thank you so much for your time and not giving up!
You can get a Navy Federal cash advance at a bank branch or an ATM that displays the logo of your card's network. For ATM cash advances, your Navy Federal credit card must have a PIN. You can request or reset a PIN by sending a secure message through your online account, or at a local branch. You can also call (888) 842-6328 for assistance. There is no cash advance fee if you use your credit card at a Navy Federal branch or ATM.
Here's what you need to know about Navy Federal credit card cash advances:
Location: You can get a Navy Federal credit card cash advance at an ATM or bank branch that displays the logo of your card's network. In-branch cash advances require a government-issued photo ID, your card and account number. ATM cash advances require a credit card PIN.
Cash advance fees: Cash advances performed at a Navy Federal branch or ATM do not incur any cash advance fees, but all other domestic cash advances are subject to a $0.5 fee. In addition to the Navy Federal fee, some ATM's may charge an additional fee of their own.
Cash advance APR: The Navy Federal cash advance APR is 2% above the regular APR, not to exceed 18%. For instance, the Navy Federal Credit Union Platinum Credit Card features a regular APR of 8.99% - 18% (V), depending on creditworthiness, so its cash advance APR is between 10.99% - 18% (V). Check your monthly statement to see what your exact cash advance APR is. Cash advance APR starts accruing from the moment of the transaction.
Credit card cash advances are very costly, so It's best to avoid them unless it's an absolute emergency.
The easiest way you can get a Navy Federal credit limit increase is through your online account. Alternatively, you can request a credit limit increase either by sending a secure message or by calling customer service at (888) 842-6328.
You need to wait for at least 3 months after opening your account before asking to get a Navy Federal credit limit increase. You should also wait a minimum of 3 months in between future credit limit increase requests.
How to Get a Navy Federal Credit Limit Increase
Online: To request a Navy Federal credit limit increase by logging in to your online account.
Via secure message: You can also get a credit limit increase by sending a secure message through online banking.
Be prepared to provide your employment status, annual income and the amount of your monthly rent or mortgage payment.
If you request a credit limit increase, you will be asked to give Navy Federal permission to do a hard pull of your credit report. This lets them assess your creditworthiness. The hard pull will cause your credit score to dip a few points. But your score should rebound quickly if you continue to use your card responsibly.
Navy Federal Automatic Credit Limit Increase
Navy Federal may also extend you an automatic credit limit increase – as often as once every six months but probably not so frequently. The evaluation for an automatic increase uses a soft credit pull, which does not affect your credit score. While Navy Federal will periodically review your account, there's no guarantee they will give you an automatic increase. You can help your chances by always paying on time and keeping your credit utilization below 30%.
To apply for a Navy Federal Credit Union personal loan, first decide which way you will apply (online, by phone or in person), then enter your personal and financial information on the application. Next, verify the accuracy of the information, submit the application and wait to receive a decision.
How to Apply for a Navy Federal Credit Union Personal Loan
Decide which way to apply. You can apply for a Navy Federal Credit Union personal loan online, by phone or in person. Applying online is the best way because it typically offers the fastest decision.
Enter your personal information on the application. Navy Federal Credit Union requires the following personal information on the application: full name, driver's license or government ID, current home address, email address, phone number, date of birth and Social Security number.
Enter your financial information on the application. Navy Federal Credit Union requires the following financial information on the application: your current employment and income, employer's name and contact information, and NFCU Access Number.
Double check the application for accuracy. To ensure that your Navy Federal Credit Union personal loan application gets processed as quickly as possible, make sure that all the information is correct and complete before you submit it.
Submit your application. Navy Federal Credit Union will typically provide a decision on your application within 3 to 11 business days.
If you are approved for a Navy Federal Credit Union personal loan, you will generally receive the funds within 1 to 3 business days after approval. After that, it's your responsibility to make monthly payments until you have fully paid back your loan, including interest.
The Navy Federal foreign transaction fee is 0%. Other than NFCU, major credit card companies with $0 foreign fees on all cards include Capital One, USAA, and PenFed. It's also worth noting that most all Navy Federal credit cards have 0% annual fees, too.
One of the best Navy Federal credit cards to use internationally is the Navy Federal Credit Union Visa Signature® Flagship Rewards Credit Card. This card has 0% foreign transaction fees and offers good rewards, especially for travel related purchases. With this card, you'll earn 3 points per $1 spent on Travel, and 2 points per $1 spent on all other purchases. The Navy Federal Credit Union Visa Signature® Flagship Rewards Credit Card has a $49 annual fee.
This card is a good option if you want to build or rebuild credit. You can use it anywhere Mastercard is accepted. Plus, you can earn 1 point per $1 spent on all purchases. Keep in mind however, that since Navy Federal is a credit union, there are membership restrictions. You have to be an active or retired military service member or Department of Defense civilian in order to be eligible for membership. Direct family members also qualify.
Alternative Student Credit Card Option
If you're not tied to Navy Federal as an issuer, there are plenty of student credit card options to choose from. For instance, with the Bank of America® Unlimited Cash Rewards credit card for Students, you can earn 1.5% cash back on all purchases. Plus, the card offers $200 after spending $1,000 in the first 90 days. The annual fee is $0.