NBKC Bank
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If interest rates drop after you've started your process with NBKC, and you decide to go with another lender, NBKC will refuse to release the appraisal that you paid for with your own money. While other lenders will transfer the appraisal, NBKC hides behind a "company policy" that appraisals cannot be transferred. Multiple people, at various levels of loan origination, all quoted this "company policy," but when the Senior Vice President of Sales was asked to see this official company policy, the request was denied. It appears that NBKC would rather use the appraisal that you paid for to hold you hostage and prevent you from accepting a lower rate. Very unethical. They did not care that they were endangering my ability to buy a house and costing me even more money to buy a rush appraisal. They are like the child that loses a game and takes their ball home to prevent anyone else from having fun.
Product: NBKC Bank Mortgages
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