Netspend is a leading provider of Visa® Prepaid debit cards, Prepaid Debit Mastercard® cards, and commercial prepaid card solutions in the U.S. They serve the estimated 68 million underbanked consumers who do not have a traditional bank account or who rely on alternative financial services, by offering products that are flexible with powerful features designed just for them.
NetSpend Reviews
5
32%
4
18%
3
13%
2
7%
1
31%
3.1
530 reviews
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NetSpend
Jeremy Rogers @jrogers23999999
Customer service is the worst, you ask to speak to a manager and they place another incompetent service representative on the phone. They placed a restriction on my account I spoke to a service rep ordered a new card with my name address social security number all of the above to verify my identity I activate the card which is a hassle on its own, right, and my account is locked. Once I get my funds off this account I’m burning the card, complete disaster 1-star rating is too high for this company, they are in the negatives.
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shakiraloviear @shakiraloviear
800 & some change was just taking out of my account!! What is a transfer/moneypass?? I have no clue what that is all about!!! Filed a dispute online because customer service is close!! I’m home sick with covid!! This makes no since at all! How was that much money was able to transfer out of my account!!
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haileybaophan @haileybaophan
This is a scam. Please be careful with this bank. I bought this card as a gift to my daughter for Christmas from Walgreens. We put $100 into this card. We've been trying to activate it for about one week, but it's very hard to reach customer service. My daughter is still not able to use this card.
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kierrajohnson5 @kierrajohnson5
I'm in with NetSpend since 2009 they're putting the very bad taste in my mouth now but last two months starting in December money was taken off my card while the card is in my wallet at that they locked my car down and then told me but then recently on January the 15th 2001 over $350 was taken off of my card again I contact NetSpend and told them all she kept saying was you have to order another card I told them I need my money and why is this keep happening to me my card is right here and my wallet I am so ready to leave this company if they're not getting hacked if someone doing it inside job there at NetSpend taking people's money I cannot with them I live all the way in Ohio and someone ordered Chipotles and California beach us I am so over this company.
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Truman HW @trumanhw_1
RETROACTIVELY BOUND BY BS T&C INVISIBLE UNTIL AFTER PURCHASING: [The below practices could very well constitute FRAUD]
They LINKED forms of separate tasks IN TO ONE ACCOUNT, via IP only. Web pages fail to load nor confirm your intent explicitly or via confirmation.
They use DISPARATE ACTIVITIES to LINK ACCOUNTS ON AMBIGUOUS INFO: • I attempted ACTIVATING a card [already purchased] • My friend attempted signing up to PURCHASE a card. • NEITHER PAGE had COMMON FIELDS.
NEITHER PAGE COMPLETED LOADING, & NEITHER had fields [common] to both pages]. IF the first+last names on both forms were the same, perhaps they'd have an argument -- but at best, a basis LACKING INTENT or CONSENT. But you can't buy gifts for multiple people with such a policy. And they didn't just LINK the data: It was PERMANENTLY LINKED, despite lacking ANY confidence I'd agreed or intended to do so. Not only without consent, but without my KNOWLEDGE.
They'd LINKED MY CARD + HIS ID, without any confidence of accurate intent. This is difficult enough between amiable people; IMAGINE between strangers!
Since they'd only ASSUMED THE ID THEY SHOULD HARD-LINK the card to... You'd think notifying them 'they'd done so in error' wouldn't pose an issue. Wrong. Now? Even a refund..? Is sent to the same assumed recipient!
Customer service is difficult to access & requires claiming a card 'lost or stolen'
Only attempting voice-sign-up (as web, SMS link & auto-attendant DIDN'T work) did I learn they'd associated the unrelated use of web pages: His info + my card.
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Roberta Sawyer @sawyer_roberta
These people are completely incompetent. I bought a card 3 weeks ago and have been trying to activate it ever since. I've tried online. I've tried the app. I've waiting on the phone for an hour so they could hang up on me. This is beyond the worst customer service I have ever received in my life!!
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francesroman5 @francesroman5
Thier Customers Service is TERRIBLE! Literally they canceled my card without my consent prior and OBLIGATED me to wait 2-3. Buisness days to wait for a new card to be sent to me,I’ve been a LOYAL card holder for almost a DECADE and the simple fact they couldn’t get the card to me faster is ridiculous! I have bills I have to pay and they showed ZERO empathy and capacity to help me solve my problem. Pure robotic Malarky! Do not use them!!! I will be awaiting the new car and transferring my funds,Totally done with them.
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matt_retailaddress @matt_retailaddress
What a cluster. Received a "Prepaid Card" as a gift. Followed the instructions on the back of the packet and it's been nothing but trouble. Tried to do on the website, and it indicated there was an error. I'm currently on the phone (going on 20mins) with no update on wait time or resolution. This company needs to get it together from a processes aspect or stop doing business.
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Giavanna Torrence @kaiwtf222
The NetSpend card that I received as a gift is nothing but trouble. My gift card was given to me as a gift for $50 and I was told to activate it before I could use it. Without even using the card, their website indicated that there was a problem with my card. I tried to call, four separate times actually, and the line has always been "busy", so I tried emailing the company about my issue. Four days later, and I still have not received a response or any contact with anything other than a robot who gives me nothing good in advice. I have to say I am very dissatisfied with NetSpend and how they have not reached out to me, I will not use their services again, and I will not recommend.
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Debra Keough @dlkeough
Out of my initial 25.00 deposit, I had to pay 4.00 (16%) in fees. That was enough for me. It seems like that should be illegal, but I believe that it makes their TV ads false advertising, if nothing else. I would encourage everyone here to find everywhere you can review this company and give them one star.
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+335 users submitted a rating without writing a full review
Unfortunately, you cannot reload this card at an ATM, but you can find a retail reload location by visiting https://www.loadnetspend.com . Please take into consideration that, depending on the location, a reload fee of up to $3.95 may apply.
Unfortunately not. You can use your card to withdraw cash at virtually any ATM, but NetSpend charges a fee of $2.50 per withdrawal on top of whatever ATM owner surcharge is assessed.
You can transfer funds from your PayPal account to your NetSpend Western Union Card, and the money will be available within 2 to 3 business days. But direct deposit can only be done with your paycheck, tax refund or government benefits.
