NetSpend

They refused to fix a clear fraud transaction. I called and wrore many times. In their broken English they found no errors on the transaction. It was Fraud

I would give them a -0 if it was on here, I have been a customer for almost 8 years and they caused me to lose over $18,000 I will never use them again ever

Had to go through 4 reps, they didn't know what to do so they send me back to the automated system. some people need refresher OJT

Fees, Fee,Fees. Did I say fees? They charge you for every purchase and they charge you you to close your account because if they have to refund a balance, they keep $5.95 as a refund fee. If there were a half or quarter star option, I would go either.

Waiting on dispute that transpired July 17 they say I have to wait until October 19th. Involving BBB at this time. I agree with everyone who writes bad reviews. Customer service definitely sucks. The calls are being received by agents from other companies. Most of them are rude.

I am so disappointed in agreeing to use NetSpend as a way that I would receive my funds. The fees or absolutely astronomical I really don't know how our government allows companies in the banking Institution to legally rip people like me off period sure if they don't charge you for every single transaction that's made come on they will set you up on a $5.99 program so you get eliminated amount of transactions without being charged at $1.50 per transaction period look I completely understand ATM fees and that's where they should make their money but to charge people these kind of fees is absolutely unbelievable and is an outrage. Not to mention the company that puts the funds on the card will no longer be doing business with me at my decision somebody needs to get this sort of thing under control. This kind of thing was happening 15 years ago or more.

This company is a fraud .
do not deal with them, they have no location , only P.O box.
their technical support is unreacheable and fake .
Be careful because Walmart sells their cards . AVOID !!!!!
i just lost $200 with them.

I had a NetSpend account/card and I reported it lost and stolen and at that time after following all the steps I assumed I would have another card since back out to me well unfortunately that was not the case at all after waiting 3 weeks I finally called them and asked them where is my debit card and that's when I found out all that time I was waiting was for nothing because there was no card coming that was their first mistake their second mistake was telling me that they were going to send me a new card and it would be here within 3 to 5 business days well unfortunately that didn't happen so I called back and then that's when I was informed that that card that was in the mail sent out on its way to me was stopped and sent back to them due to the fact that it was reported lost and stolen. I was Furious and mad and very upset because this whole process has been a three-month process and it's not that hard to report a card loss or stolen and get a replacement but for some reason this has to be the hardest thing for them to do because it's not getting done right and now the lady tells me don't worry ma'am I will send it out overnight mind you they don't have overnight shifting as she comes back on the line then tells me it'll be there by Tuesday mind you I called on Thursday well Tuesday came around so did Thursday never received a card it's one thing after another story after Story lie after lie finally I received my card but I can't link it to my account due to the fact how they're online account settings are set up I called customer service and once again guess what they're ordering me a new card and in this whole process the best that they can come up with is that they're going to reimburse me one monthly $5 fee then I get charged for their inconvenience well thank you but I'm sorry for all of this heartache and trouble these people have caused me that's not going to be enough not close enough.
I'm literally sitting here in tears crying on the phone with the woman I spoke with name Rosa and mind you she did try I will give her that much but when I have to buy my child diapers and I have no money except that money that's in that account that belongs to me all the sarees and my apologies and I know where you're coming from doesn't help any mother doesn't help anyone. So to those who use NetSpend good luck because if you ever report your card loss or stolen I pray that you never have to go through what I'm still going through

A bunch of crooks. They charge a lot of fees that a hidden and you don't know about them till you check your balance Run from netspend they are croocked

I got a card and waited over an hour to get customer service I put one thing wrong in my number and they denied me for a month so I can’t even get to my cash for a month I went to Walmart to return it they don’t take cards back so I would stay as far away from these people as you can everything is a nightmare I got customer service on the phone a Eastern Indian woman they walk me through it in the end she says I was denied for a month and hung up real quick