New American Funding

THIS is going to be a long one. I started with New American Funding on February 14th, 2023. We were selling our FL home and buying in KY. THIS WAS AN ABSOLUTE NIGHTMARE and NAF should be ashamed; ashamed because they left me, my husband, our son with autism, and our 6 dogs homeless for 5 days AFTER they reassured me they could close our KY home on time. Let's start with the promise: I reached out to C and said "Are you sure you can close by March 14th because I have another mortgage company (CARRINGTON) that will." She assured me they would. First lie. Then, I told them I would bring 100k TOTAL to the closing and we would back into the down payment after costs; they said that was fine. At the final close, they upped the closing money to over 107k DESPITE THE FACT THAT FHA DOES NOT REQUIRE THAT LARGE OF A DOWN ON A $299K home. As things didn't progress, I reached out to RA and he referred me back to customer service. During all of this, I was stipped, stipped, and stipped again. I was stipped to explain why I wanted to move to KY? Why I took money out of my checking account? THEN we were assigned to C in customer service. I kept reminding him (I have every email) that we would be homeless and he kept responding with more stips. When we closed on our house in FL on the 17th, we were officially homeless. To add insult to injury, he and the underwriter sent me an email STIPPING ME FOR MORE DOCUMENTATION because I refused to send ALL of my FL proceeds from the sale of our home to their title company and they would SO KINDLY send ME BACK the overage after we closed (with no closing date in my future). We needed that money to live on while we waited for New American Funding to decide they would close on our loan. This cost us and extra $1200 for the week AND an incredible amount of stress (for anyone that has a child with autism, you will understand this!!). This whole 2 month process was horrible.
A light at the end of the tunnel: I saved every email and text from this company and their representatives. I reached out to news channels in EVERY state they do business in and I was surprised to know that this is a newsworthy story. I have submitted all of the emails and texts and people want to hear my story!! I will reach out to every news agency I can find so this doesn't happen to anyone ever again. I also reached out to the Federal Housing Administration and they are very interested in the enhanced stipping I was given when I refused to send the proceeds to their title company and was told I would "get the overage refunded to me at closing." Again, I DID NOT HAVE A CLOSING DATE. When I again reminded Cindy and Christian I would be homeless, their response was "make other arrangements."
PLEASE, PLEASE do not get your mortgage with New American Funding; they are heartless and will leave you in peril as we were. My son has a history of bolting when he is stressed; this was the ultimate stressor for him (and us!!). There are better options!! I waited so long to post because I have already seen what they do when you don't do what they demand. I will be refinancing as quickly as I can. I have every document/email/text and, if you'd like to see them, respond and we can connect.

They made doing a long distance purchase easy. With great. customer service. They were attentive to my needs and concerns. Got me locked
Into the best rate available at the time.

Great company, helped me get my first home loan at a great rate. Stayed in contact even after closing and I will go through this company again if we ever purchase another home in the future..

I wanted to take a moment to express my sincere gratitude to our loan officer, Tania Bravo for our recent refinance home loan approval.

Tania’s dedication, hard work, patience and expertise made our entire loan process run so smoothly.

Tania not only took the time to make our entire loan process easy to understand, she broke it all down line by line to make perfect sense, financially.

She was so kind and compassionate and displayed such patience while explaining every detail to my husband and I throughout the entire process, literally from day one to the very end of closing day and then some.

We were so impressed with Tania’s honest communication and her willingness to answer any type of question or concern I had, even if It really wasn’t her area of focus. She took the time to make us feel completely secure with our decisions to continue moving forward and always helped us to “trust the process” whenever in doubt.

Our family truly needed this refinance for much needed home renovations and will forever be indebted to Tania and her staff for their continuous efforts to make this financial blessing happen.

Thank you again Tania, for a superb experience and can’t wait to work with you again in the future. You are most definitely a “one-of-a-kind” loan officer, keep shining bright!!!

Sincerely,

Amanda and Jeffrey Barber

Great service and they always stay in contact. We still (after 2 years) have the same contact. Arranging the refinancing was very easy, done electronically and quick

The people at American funding are on point and well detailed. Couldn’t ask for a better experience in obtaining a mortgage. I didn’t think I could obtain one until American Funding step in . Thanks Guys !!!

Wasted my time. These people got me approved for a house that doesn't even exist. They pulled my credit for nothing. My agent was stupid.

New American Funding has made my experience so easy. Would definitely use again, Approval was fast and higher than expected. Low interest rate and the payment app is very very very easy to use.

Awful process. Took months with awful communications and when they managed my credit card payoffs they made a royal mess of my accounts.

Great experience the team dust a great job in helping me become a homeowner. If I had to do it all over again i would used NAF??