NewRez

Horrible procedures. Signed up to refinance two mortgages with them and the process took 4+ months. Cancelled closing numerous times, including the night before (after hours). Stopped responding to requests to clear things up after closing. Send overage check to my tenants, not to me (luckily I have considerate tenants who held it for me). Wrong appraisal type was ordered. It was 100% not worth the good rate. Lost literally thousands waiting months for the refis to go through.

This incompetent company bought my loan one month after the house was built finished and financed. I get a letter one month after saying I had no hazard insurance. So, I call them we spend over an hour on the phone calling the company and she let me go after I gave the company to give her the information. Then 3 months later I get another letter saying the same threating to charge us 3 grand for some over priced hazard company. So, this time I call them send an email to and employee with out hazard plan she said she updated the information and all was good. One month later they send us a bill. We have only payed out mortgage ahead of time never late. This is the time I've had to waste being a work at home. I should be sending them a flipping bill for wasting my time over and over again. Oh this is still on going by the way. They still can get their acts together. They deserve zero stars. They also go by shellpoint mortgage. I'm going to check that out as well.

Each of the 4 months we've been with NewRez, they send a threatening letter claiming we have failed to provide insurance information and that they are now forced to find an insurance broker at many times the price we pay. Every month I call and have their customer service tell me that everything looks good on their end as far as hazard insurance. But they then ask me to call and speak directly with their insurance department. Another 30 minutes on hold. The insurance department tells me that they have the information needed, that it must be a computer glitch. I get a letter saying everything is OK. Until next month, when we start the process again. This is starting to have the appearance of fraud, not just incompetence.

Worst Mortgage company ever!! 4 months in and still unable to close the refinance application. Imagine if i asked a home seller to wait that long. Totally unprofessional.