
OneWest Bank
With more than 60 Southern California retail branches spanning from San Diego to Ventura County, OneWest Bank, a division of CIT Bank, N.A. (Member FDIC, Equal Housing Lender) offers local communities a full array of deposit and lending solutions for consumers and small businesses – both in-person and online. OneWest Bank’s parent, CIT Group... show more
OneWest Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 04/26/2022.
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It's no good bank claim service is the poor service and for transfer money it's hard we can use your own money it's not right I don't really like it's bad bad bank
The most annoying app, locks out every few months for no good reason!!! Customer service is the slowest ever, constantly repeating OVER AND OVER the same phrases, I know you want my business and are grateful to be talking with me. But enough is enough you don’t need to repeat every time you start a sentence, I’m busy, I need people to solve the issue right and quick. I don’t have time for nonsense!!! Stop disabling the password, ask for security questions instead. I have a chase account for 34 years, NEVER EVER have been locked out of my account. OneWest I’m giving you one more chance! I will take my business somewhere else.
First, they gave $200 from my account to someone else which they even not aware of until I went to bank and ask for manager. Someone named Brenda introduced me as manager and start treating me so poorly that it seemed my mistake that I came with a complain. After, fixing that she even not bothered to tell me sorry or anything. I didn't make a big fuss about it and still continued to business with them due it's close proximity from where I live.
Second time, when I bought my cousin to open an account. Again, Brenda, who told me I need to make an appointment with her in order to open an account. It was Feb 05, 2020 around 2.46 p.m. I called bank and made an appointment for Saturday at 9 a.m. with Brenda. On Saturday, l showed up with my cousin in bank. When I saw her I greeted "Good morning" and she completely ignore me and sat down to her chair without even bother us to request to sit. My cousin and myself both look each other and decided to sit by ourselves. We sat there for almost 40 mins when she was doing her work hoping some point she'll be kind enough to help us out. After that, I told her that I made an appointment at 9 a.m. and it's almost 9.40 a.m., what's happening? She simply told that she didn't see any appointment. I told I did and she simply react as if I am lying. I got very disappointed. I mentioned that to her and also remind her about how poorly she handled the last transaction related mistake. She simply throw the ID card given to her by my cousin and denied to open an account for my cousin even though he is a us citizen. She asked me why am I not going somewhere else if I am not happy with their service. She even handed me a account closing form and insisted to close my account as well.
Her attitude was so bad that anyone can tell that she has prejudice against people of color. She treated us like shit due to our ethnicity, and poor socio economic background. Brenda is a racist demagogue who deserve a place somewhere else.
So a guy is a 25 year customer of his friendly local neighborhood bank and tries to get a cash out refinance with an eye towards some remodeling. The bank calls up a loan officer from Pasadena and everything starts out ok. After personally handing most requisite paperwork to the loan officer, it is then required to re-upload these documents to their web system (by far not the best I’ve seen, by the way) and at this point the loan has been passed on to a processor and the loan officer goes incommunicado for a week — having failed to pass on the correct phone number for the appraiser to get in touch with the customer.
After much delay, the appraisal was finally done. (In the meantime of course there was an error on the 4506-T form.) Then — presumably instigated by the underwriter — they start prying into everything from divorce agreement to bank deposit statements to rental lease, repeatedly requesting letters and explanations for purpose of loan and intent to occupy; all the while the loan officer appears to be under the impression everything would be fine. The underwriter turns down the loan on closing day, having worked extremely hard to come to the conclusion that the property under consideration must have been unoccupied for 2 years (false) and that the applicant must have intention of continuing to reside in his current apartment and rent out the house.
In addition to everything else, the entire mess was designed to stretch out over 6 weeks (that’s not counting a couple more weeks of “escalation” to try to overturn the underwriter) when the national average for getting a mortgage is 3. Maybe all of this can be considered very funny, but it cannot bode well for an organization to have employees so dedicated to antagonizing the customer. I thought that even with all the mishaps, at the end of the day a bank advertising mortgages at least wants business — I was wrong. On the subject of funny, the bank loses a mortgage deal and a customer, the customer loses much time and money, but somebody did make a small profit from all of this: the appraiser.
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Do you get paid early with direct deposit at OneWest Bank?
You can get paid early with direct deposit at OneWest Bank, depending on when your employer makes the transfer. For more information, please call the bank at (800) 669-2300.
How do I get a Magic prepaid card?
You can no longer get a Magic prepaid card. The card has been discontinued as of 2014.