PARDA Federal Credit Union

I had an issue but they were kind enough to contact me in person and everything is now straightened out. PARDA provides very personalized service. My only problem is there is no longer a branch within easy access and the local community credit union service center has also closed.

Loan application process for a new car purchase was nothing short of terrible. Parda is understaffed, so it's impossible to speak with anyone in their E-Loan department. On top of that, it took them over a week to come back and say although we had 850 credit scores, full incomes as physicians, and lots of equity in the transaction from downpayment and a trade-in, Parda was unable to move forward without meeting in person. What type of e-commerce is that? In the midst of it, they asked for two forms of ID's, income tax statements, and pay stubs. They could have easily have said upfront that they require in-person meeting, but alas, when you are finally able to talk to anyone who reads notes of the application file, all they can say is sorry. Bad experience.

My family has been with Parda since I was a child. They have banks all over West Michigan. They have the friendliest representatives who remembered me whenever I did a face-to-face transactions! I was often surprised at how much they remembered about me from our previous conversations. I took out my first car loan with them. They were extremely helpful and friendly. The entire process was smooth and somewhat effortless. Compared with experiences later on at a larger national bank, I very much realized how unique Parda was in their personal interactions. We very much enjoyed working with this local bank until we moved away from the area. I wish there were more banks like Parda.