Park Community Credit Union

1. Agents are condescending and if you ask questions they proceed by screaming at you (no exaggeration). Pitiful customer service

2. Wayyyyyy to conservative. I have a 700 plus credit score and they gave me a $500 credit card ….woo. Let it collect dust in my drawer for almost a year. Credit line increase? Nope denied ?

3. Louisville resident ? Choose another credit union and you’ll thank me later

Worst service imaginable for loans, checking accounts, web site, phone app, and safety deposit boxes.
It's been three years, and it has not improved.
We first went there for a loan. Weeks went by without any news; when we tried to call or email, we wouldn't get any response. Finally, after applying somewhere else, we got a letter stating our loan was approved.
Checking account - we stopped using because they put ten day holds on local checks! Can you believe?
Web site - parts work, some parts always throw errors. Not the sort of thing that inspires confidence in your bank.
Phone app - they never could get mobile deposit working for me for more than five days at a time. After several visits to the branch, I just gave up.
Safety deposit boxes - went to open one, and no one in the branch could find the keys. Can you believe?
On the plus side, they do have the lowest fees in town. You really get what you pay for.

Great card great credit union! Card is very low on fees. The rewards setup is a great program and the credit union has very friendly staff!!

Prior to the merger of LMFC with Park Community I have had a few small loans with the former and one current loan with Park Community credit union that has help me build a good credit score and gave approval for a 5k credit limit (Platinum Rewards Visa)

When my children wanted to open savings accounts, I looked at several banks near our home in Louisville. I decided on Park Community FCU because they have a great savings program for kids, called Parkies Pals. You get a deposit card, and when you make deposits you get a stamp on the card. You can then redeem for prizes, based on the amount you have deposited. It was a really good way for me to introduce my kids to the concept of savings! I can honestly say that I have never had any issues with Park - they are super easy to work with, and the tellers are always friendly!

I’ve been a Park Community customer for almost a year and it is one of the best banks I’ve ever worked with. Every staff member is incredibly friendly and helpful. The rate on the savings account is one of the best around, and they made the account process very simple. I’m especially impressed with their new branch opened in Louisville. It is very modern and state of the art with virtual tellers and a set up I’ve never seen. We recently opened a new account for our daughter as well and they’ve helped us plan the best way to save for her college fund.

I went to Park Community for a car loan. When I went to apply the guy who helped me was very friendly. He told me every detail about the loan and then some. Naturally I had tons of questions and he very patiently answered them all for me. I was actually very surprised how long it took to get a response. 3 days. I think it was the longest three days I had to wait for my first car though. When he called me back with my approval, I think he was just as excited as I was! All in all I don't think I will go to any other place for a loan. Next step - house.

For a short time my family and I lived in Louisville, Kentucky. While we were there we had to choose who to bank with. This was a hard choice since we knew it would be a somewhat short-term deal and we wanted to not be taken advantage of due to our situation. Fortunately we were told about this great credit union (Park Community Federal Credit Union) in the short time we were members we always felt that our funds were secure and that the credit union had our best interests in mind. They always were kind and prompt to any of our issues. I would recommend them to any who are looking for a great place to bank at in the Louisville area.

My experience with Park Community Federal Credit Union has been nothing but great. The employees are friendly and seem to genuinely want to help their customers save money and choose loan options wisely. I have an automobile loan with them and have used them for two different personal loans for home improvement projects. I gave them a four-star rating on the application process because it did seem to take longer than normal to get all the paperwork in order, but as far as explaining the terms and making sure I understood all the legal jargon, they have been wonderful. My payments have always been on time, so I've never really experienced any sort of problems with this credit union. Fair and friendly service and good advice all combine to make this a business I'd be happy to recommend.

I’ve been a member of Park for more than 6 years now and recommend them without hesitation to anybody in the Louisville area. They’ve added several (very convenient!) locations since I first joined as a member, but one thing that has never changed has been the exceptional service we have received with them. Their employees are always polite and friendly whenever we have dealt with them, and most importantly, they have always been prompt and proactive about resolving problems with our account. My husband’s debit card information has been stolen a number of times, and usually our first clue there is a problem is PFCU calling to let us know they’ve identified suspicious activity on our account. They’ve returned the fraudulent charges promptly and without any problems every single time, and they’ve kept an active fraud watch on our account due to the recurring (about annually; we’re not sure why) issue without any additional charges. Excellent credit union I wouldn’t go anywhere else!