Pen Air Federal Credit Union

The customer service rep named ***** told me if someone takes any amount of money out from your account without your permission because they have compromised your account and obtained your banking account number and your email that "it's your problem" and they are not insured to place the money back and said its "your responsibility" twice.. She said even with a police report... Wow...I said that's why I don't keep my $50,000.00 in a pen air account . She was very negative and kept saying sharply "No ma'am" No Ma'am. ". I asked to speak to a supervisor to double check on this and she said they were all on the phone and to wait, then she came back and told me to wait again, then she came back to me again and said they all went home.. When I called back another rep answered, and I just asked to speak to a supervisor kindly if one is available because I wasn't happy with a rep.. she wanted to be nosey and then asked me "do you know the reps name?" I said "yes... " I then asked her again kindly if I can just talk to a supervisor.., she goes "what's her name"? I find these reps very toxic . Extremely toxic . I will never keep my big money here, just turn check deposits and clear them out asap. I don't think they care . There's nothing like listening to someone happy to give you bad news and another toxic one after another . crazy

I have been with Pen Air all my life. They are a good company to build a financial relationship with. They have 24/7 phone and online support and the mobile app has saved the day with being able to send and transfer money.

Terrible staff at Nine Mile rd. maiden branch. They have one job and know nothing about their own wire policies . Rude greater with dark hair we found unfriendly and condescending . the tellers were talking personal life goofing off behind counter while we waited. The other female teller in an office couldn't answer basic wire time release periods or what PenAir's own deposit time release frames are. And rude unwelcoming vibes. There are banks in much higher gear and more professional smart staff. The tellers talking about their life and joking around were young looking and the rest seemed incompetent. Or couldn't care less. It's like they get off irritating you if you are upset they make it worse. I would avoid this branch . only deal with the managers here who are not like deer in headlights. The managers seem to have less mental health issues than the tellers and phone customer service phone reps. Sometimes you have to call until you get someone normal.