Planet Home Lending

Excellent service. I am totally satisfied.

It was a pleasure working with David and Robin. They both were pleasant and patient. David made himself available to answer all of my questions. Robin responded to my email inquiries timely. They made the home buying process very smooth, and I appreciate their hard work. I highly recommend working with them.

Thank you! Planet Home Lending. It was a great experience and the customer services were by far the best? If I had to ever! do it again I would search for Planet Home Lending.

I find it very unfortunate that my loan was transferred to this company. They have been very disorganized every time I have spoken with them. From getting them to work with me and my home insurance, to be transferred to them and their miscommunications in keeping my payment on track there, they never know what is going on. Today was just the icing on the cake. I get a call about my late payment today - we had a personal expense come up at the end of May and we were late paying June. This man barely introduces himself and has me on speakerphone and so far away that he is muffled and I can barely hear and understand his questions. Each time I ask him to repeat himself he gets increasingly more hateful. He finally asks me, "Do you know why we're calling today?" I said, "No, because honestly I can barely hear you." He huffs at me and then starts into me about "why haven't you made a payment yet?" I said, "I did. It was late, but I made it." He pauses and gets even angrier with me, "Oh really, now how did you do that?" Me: "Through your website." He pulls up my account and sees that I have in fact paid. Then tears into me again. "Well are you going to pay before the end of next month this time?" I have full intentions of paying my mortgage on time. Last month was the first time in the 6 years of owning a home that I have made a late mortgage payment. This was COMPLETELY rude and inappropriate. I work customer service and this is no way to treat someone. You guys should be ashamed of yourselves.