Planet Home Lending

I’m so sorry for all of us that have this lender I bought my home in April of 2018 and without knowing my loan was sold to this lender. Right from the beginning they increase my monthly payment by $200 dollars a month. I then had my sewerage pipes collapsed May of 2018. My home was covered with sewage waste. I made a claim and my insurance were very helpful and payed the claim but when I send the check to this lender ( due to their policies stating that any claim payment’s under $20,000 would be signed and returns to property owner for repairs ) they stated that I was in default (lie) on my loan and they will not be endorsing the check. So I was told that I have to endorse the check and send it back to them, but they never sent back the check? And I requested a new check I will not! send it to them (planet Home lending) to keep my money. Here I am 4years later with a makeshift sink in the kitchen, that I made out of broken wood and still my attorney is in litigation with them. This company should be investigated by the Fl Banking department. I FEEL SO TRAPPED AND HELPLESS I DONT KNOW WHAT TO DO ANYMORE

I can't tell you how horribly lame they are. They don't know their right hand from their left. I always love hearing chickens or babies in the background. Their customer service does nothing to help. They are just there to answer phones and not solve real issues. THANKS for ruining my escrow account. Thanks for just adding taking what you think and getting the numbers wrong. IF I could leave I would.. this is what you get when you never asked for this company you just get bought and forced to deal with them. RUN!

Great customer service. Great rates. We have had nothing but great experiences with them. Refinancing was a breeze. We highly reccommend.

Great company. Very friendly and very courteous in regards to situations. Communication is amazing and never left in the dark. Solid team

I love The payment app! It is very user friendly and is packed with great info on how to lower my over all debt ratio. They also give you the option to apply payments directly toward your principal. Awesome.

What started to be a nightmare was resolved by a competent representative (Kali), so thankful for her in getting things resolved. I hoping for smooth sailing from here forward. A special thanks to you Kali.

So far so good. Planet home has been very informative and responsive to any matter we've encountered. We believe it will continue going forward

WARNING: If your broker sells your loan to these people, stop the process immediately and find another lender or broker. This is a predatory lending company and frankly, I don’t understand how their actions are legal. Some highlights and background:
-We are well qualified buyers looking to put 20% down on an 800k home purchase. Our credit
score is above 800. This loan was sold to Home Planet. We did not chose this lender.
-Associated fees kept changing. This was a red flag for us. They tacked on more fees than were originally in our loan docs.
-Appraisal was ordered and came in nearly 200k under purchase price. We were shocked and asked for a second appraisal or at least for the appraiser to revise. Planet Home offered no solution or recourse. They told us, ‘it is what it is’ and did nothing. This was our second red flag. We immediately started the loan process with another lender and don’t you know, the home appraised for the purchase price (and we got the loan at a lower interest rate with another company).
-Total and complete disregard for our business and time.
Save yourself the hassle and avoid this company at all costs. Oh and Planet Home, you can add your little rebuttal comment and encourage us to reach out via email for resolution. We’ve been approved and are working with another lender and we aren’t wasting any more time with your predatory organization. Our resolution is to NEVER work with you again and to share our experience with everyone who is seeking a mortgage. I don’t know what we would do if we didn’t have the financial resources to change companies in the final hour. Shame on you for taking advantage of hardworking Americans.

I could not be more disappointed with this company. Mortgage was sold to them and they did not escrow for insurance although closing documents stated they should. They told me this was my fault and the closing documents did not state escrow for insurance. When they finally admitted their error they paid my insurance bill late. 2 months later, countless hours on the phone with customer service and they still have not adjusted my monthly payment to escrow for insurance.

Absolutely horrible. They mess up my mortgage multiple times per year. Some examples include dramatic increases to my monthly payment with no explanation, payments showing as late despite being made on time, and mismanaging my escrow account. Each time one of these things happen I must spend hours on the phone with foreign call-centers, often times being hung up on when I ask particularly difficult questions.