I’m so sorry for all of us that have this lender I bought my home in April of 2018 and without knowing my loan was sold to this lender. Right from the beginning they increase my monthly payment by $200 dollars a month. I then had my sewerage pipes collapsed May of 2018. My home was covered with sewage waste. I made a claim and my insurance were very helpful and payed the claim but when I send the check to this lender ( due to their policies stating that any claim payment’s under $20,000 would be signed and returns to property owner for repairs ) they stated that I was in default (lie) on my loan and they will not be endorsing the check. So I was told that I have to endorse the check and send it back to them, but they never sent back the check? And I requested a new check I will not! send it to them (planet Home lending) to keep my money. Here I am 4years later with a makeshift sink in the kitchen, that I made out of broken wood and still my attorney is in litigation with them. This company should be investigated by the Fl Banking department. I FEEL SO TRAPPED AND HELPLESS I DONT KNOW WHAT TO DO ANYMORE
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Product: Planet Home Lending FHA
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Planet Home Lending
heru33 @heru33
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1 Star Rating
I can't tell you how horribly lame they are. They don't know their right hand from their left. I always love hearing chickens or babies in the background. Their customer service does nothing to help. They are just there to answer phones and not solve real issues. THANKS for ruining my escrow account. Thanks for just adding taking what you think and getting the numbers wrong. IF I could leave I would.. this is what you get when you never asked for this company you just get bought and forced to deal with them. RUN!
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Product: Planet Home Lending FHA
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Planet Home Lending @PHomeLending
Thank you for taking the time to share your experience. We strive to provide excellent customer service, and it sounds like we failed to live up to that. We would welcome the opportunity to have a supervisor call you to resolve the issue. Would you please send your name, phone number, and property address to [email protected]?
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Planet Home Lending
Todd @toddj_22
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5 Star Rating
Verified Customer
Great customer service. Great rates. We have had nothing but great experiences with them. Refinancing was a breeze. We highly reccommend.
Thank you for sharing your experience! Planet Home Lending strives to provide excellent customer service and we're happy to hear we succeeded with you. Thanks for being a Planet customer!
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Planet Home Lending
Christopher @dial_christopher
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5 Star Rating
Verified Customer
Great company. Very friendly and very courteous in regards to situations. Communication is amazing and never left in the dark. Solid team
Thank you so much! Planet Home Lending strives to provide excellent customer service and is happy to hear we have met your expectations. Your recommendation to others is the best compliment we could receive.
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Planet Home Lending
Melody @melodyk_7
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5 Star Rating
Verified Customer
I love The payment app! It is very user friendly and is packed with great info on how to lower my over all debt ratio. They also give you the option to apply payments directly toward your principal. Awesome.
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
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Planet Home Lending
David Pina @twentyandoutlt
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4 Star Rating
What started to be a nightmare was resolved by a competent representative (Kali), so thankful for her in getting things resolved. I hoping for smooth sailing from here forward. A special thanks to you Kali.
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Product: Planet Home Lending Conventional
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Planet Home Lending @PHomeLending
Thank you for taking the time to share the kind words about our staff. We look forward to serving you in the future.
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Planet Home Lending
Gabriel @gwells998_gw
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5 Star Rating
Verified Customer
So far so good. Planet home has been very informative and responsive to any matter we've encountered. We believe it will continue going forward
We appreciate the review, Gabriel. Thanks for taking the time. We will share this with the team!
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Kimberly Marek @Kimberly.Mac
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1 Star Rating
WARNING: If your broker sells your loan to these people, stop the process immediately and find another lender or broker. This is a predatory lending company and frankly, I don’t understand how their actions are legal. Some highlights and background: -We are well qualified buyers looking to put 20% down on an 800k home purchase. Our credit score is above 800. This loan was sold to Home Planet. We did not chose this lender. -Associated fees kept changing. This was a red flag for us. They tacked on more fees than were originally in our loan docs. -Appraisal was ordered and came in nearly 200k under purchase price. We were shocked and asked for a second appraisal or at least for the appraiser to revise. Planet Home offered no solution or recourse. They told us, ‘it is what it is’ and did nothing. This was our second red flag. We immediately started the loan process with another lender and don’t you know, the home appraised for the purchase price (and we got the loan at a lower interest rate with another company). -Total and complete disregard for our business and time. Save yourself the hassle and avoid this company at all costs. Oh and Planet Home, you can add your little rebuttal comment and encourage us to reach out via email for resolution. We’ve been approved and are working with another lender and we aren’t wasting any more time with your predatory organization. Our resolution is to NEVER work with you again and to share our experience with everyone who is seeking a mortgage. I don’t know what we would do if we didn’t have the financial resources to change companies in the final hour. Shame on you for taking advantage of hardworking Americans.
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Product: Planet Home Lending Conventional
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Planet Home Lending @PHomeLending
Thank you for taking the time to share your experience. Planet Home Lending strives to provide excellent customer service and we're sorry to hear we were unable to live up to your expectations. We will share your experience with sales leadership so that we can improve our lending process for future customers. Please note that appraisers are independent third parties and federal law prohibits lenders from attempting to influence the appraiser or the home valuation. The lender may request an appraisal review when there is conflicting information, however, the review and home valuation determination remain at the discretion of the appraiser.
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Planet Home Lending
lauren_roznowski @lauren_roznowski
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1 Star Rating
I could not be more disappointed with this company. Mortgage was sold to them and they did not escrow for insurance although closing documents stated they should. They told me this was my fault and the closing documents did not state escrow for insurance. When they finally admitted their error they paid my insurance bill late. 2 months later, countless hours on the phone with customer service and they still have not adjusted my monthly payment to escrow for insurance.
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Product: Planet Home Lending Conventional
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Planet Home Lending @PHomeLending
Thank you for taking the time to share your experience. We strive to provide excellent customer service, and it sounds like we failed to live up to that. We would welcome the opportunity to have a supervisor call you to resolve the issue. Would you please send your name, phone number, and property address to [email protected]?
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Planet Home Lending
noah0002 @noah0002
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1 Star Rating
Absolutely horrible. They mess up my mortgage multiple times per year. Some examples include dramatic increases to my monthly payment with no explanation, payments showing as late despite being made on time, and mismanaging my escrow account. Each time one of these things happen I must spend hours on the phone with foreign call-centers, often times being hung up on when I ask particularly difficult questions.
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Product: Planet Home Lending FHA
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Planet Home Lending @PHomeLending
Thank you for taking the time to share your experience. Planet Home Lending strives to provide great customer service and be a responsible partner for our borrowers, so we’d like a chance to make this right. Please send your contact information to [email protected] and we’ll follow up. To set the record straight, all of our call centers are right here in the U.S.
In general, if you make a payment on the 30th day, it will not be reported late to the credit bureaus. For a specific answer about your particular home loan, please reach out to our customer care center at Toll Free 866-882-8187. They're happy to walk you through the rules and are available Monday to Friday: 8:30 am – 9:00 pm ET.
Please contact Customer Service for assistance so we can give you a specific answer. You can reach us at 866-882-8187, Monday – Friday: 8:30 a.m. – 9:00 p.m. ET
Yes, we do! It would be best to talk to one of our knowledgeable mortgage professionals about your options. You can send your contact information to [email protected] or visit our website to apply: https://planethomelending.com/forms/free-quote/.
Area Sales Manager Derrick Strauss, NMLS #294753, knows a great deal about getting a home loan after completing bankruptcy. You can reach him at (720) 386-934 or [email protected] Read more about him here https://planethomelending.com/mortgage-loan-officers/colorado/lakewood/derrick-strauss/