Please DO NOT bank with RBFCU, let me tell you why. I have bank with RBFCU since September of 2015 and have not had a problem with them until October of 2017. I opened two additional accounts with them with my daughters; therefore I have three accounts with them since 2015. On each account I have request and specified that I DO NOT want them to pay anything I do not have in my account, meaning NO COURTESY PAY. Tell me why for some strange reason one of my accounts did not have what I requested on it? Plus, I never had an overdraft fee with this account because it was supposed to have NO COURTESY PAY on it; and it was set up to help me save money. Anyways, last year 2017 when my daughter lost her wallet and I gave her my debt card so that she can transfer money from her account to my account and use it while she was away at college until she gets her new card. My daughter knew that I had NO COURTESY PAY on my account so off course she is just swiping away and me on the other hand I know that I have NO COURTESY PAY on my account so I am not checking the account. Here it is in October of 2017 after she received her card; I went into my account to check about the deposit made. To my unexpected surprise my account is at a whopping negative( -$630) and as I examine the account it was obvious that she was swiping thinking it still had money because she had a lot of $1 NSF, $2 and $3 and $4 NSF and yes they would charge me the courtesy pay on these.
So, figured I would call and explain what happened by them not putting NO COURTESY PAY on one of my accounts as I had requested along with explaining what had transpired with my daughter; then they would logically, plainly, and sanely see that my account even from pass history has NEVER been overdraft and at least would refund me half of the overdraft fees as a form of courtesy for good customer service. But NO, they said they cannot do that and that I would have to pay the entire balance. I have spoken to countless people at RBFCU and they still say we are NOT REFUNDING ANY OF THE COURTESY PAY you will have to pay the ENTIRE BALANCE.
PLEASE AGAIN I PLEAD WITH YOU DO NOT BANK WITH THIS BANK; THEY WILL SCREW YOU OVER FORSURE!!!!… show more