With several full-service branch locations in six counties, Rogue Credit Union serves a variety of financial needs from basic financial services to mortgage loans, investment services, and business loans. Today Rogue celebrates over 60 years of serving Southern Oregon, with over 125,000 members and assets in excess of $1.4 billion - all due to... show more
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Rogue Credit Union Reviews
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Rogue Credit Union
5 Star Rating
These folks at Rouge Credit union will bend over backwards to help you and especially in your time of need! Thank You Rouge Credit Union!!!
I called and asked on TWO OCCASIONS about the charges to use my ATM card at non-affiliated ATMs and was told that there was no fee. I was then charged. When I disputed, they basically told me that it is in the member's agreement. TRAIN YOUR EMPLOYEES. A horrible bank. Don't use them.
During Covid-19 I notified them that I would be struggling to pay my vehicle payments. They STILL reported me to collections and my credit has dropped even more. This is the ONLY place that has been extremely unhelpful and has dug my hole deeper than it already is. I wouldn’t recommend them.
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Product: Rogue Credit Union Personal Loans
Rogue Credit Union
4 Star Rating
I recently had a problem with an online retailer, which had advertised free shipping and free returns. I purchased an expensive pair of boots that didn't fit me and had to be returned. The retailer informed me that, sure, you can have free return shipping, but only if we issue a store credit! It turns out that somewhere in the fine print, you had to pay the return shipping if you wanted a full refund. Very deceptive. Now the Rogue Credit Union part of this. I called Rogue CU to initiate a disputed transaction, since the purchase was made using my Rogue CU VISA card. They informed me they would not be able to help me, since the merchant offered a store credit . . even though the merchant advertised FREE RETURNS without qualifying conditions. The individual at the CU didn't even go online to look at the retailer's website, which would have clearly established the deceptive advertising. Fortunately, I was able to work it out with the merchant, but no help from Rogue CU. I will say that in most financial matters, such as car loans and lines of credit, I have no issues. That is why I'm giving them four stars.