Santander Consumer USA

Not accurate in fixing info regarding account payments and dues Constantly calls asking them
To fix info based on my credit report

I need to lower my payment , I am paying way to much for this vehicle , so please let us see what can be done, I just want to pay less then 489.00 a month, if I can get this lower then that

Santander is for people with bad credit or like me no credit history. But you MUST have stable income.
All the low scores are from people who defaulted on their obligation, could not make the payments and only have themselves to blame.
Do not want your car repossessed then make the payments !
I had lost everything in late 2018. My Employer closed, my wife left me for a woMAN, She got everything in the divorce. I was homeless and then COVID hit. Nobody would help me. I was living in a homeless shelter. I got a lousey job for $14.00 an hour part time. But I saved my pennies and sold my blood plasma.
I needed a vehicle to keep the job. The busses were down to 10 riders a bus.
A car dealer tried hard to get me a loan and as a last ditch effort reluctantly recommended Santander. He told me they were not very kind and very expensive. I used the COVID stimulus checks and some money I saved for the down payment.
I was with Santander for nearly a year. I knew they are a expensive high risk finance company. You pay extra to establish good credit and plan long term.
To establish credit I did these things.
1st I got a surge prepaid CREDIT CARD. Not A Debit Card. Needed a $1000.00 Security deposit (refundable after a year. )
2nd I set up my paychecks to be direct deposited into my bank checking account.
3rd I setup the Surge card to auto withdrawal from my checking account.
4th I took out a new auto loan with Santander. A loan I knew I could easily pay the monthly payments. (never more than half your income) It was not the car I wanted but I needed to restart somewhere. This was to establish CREDIT with the Three credit agencies.
5th I signed up for Experian Credit boost for free. Worth up to 100 credit points. It monitors your score via email. COOL!
6th I used the surge card to make the payments automatically to Santander.
So what this did is double report the same monthly transaction to the credit bureaus.
To the credit bureaus it looked like I was making double the payments.
Within 6 months I went from no credit history to a fair 680 credit score.
In 9 months my score is now a very good 770 and climbing.
7th When you score gets over 720 its Time to refinance: I shopped around. I was able to lower Santander's ridiculous $870.00 payment @21.90% interest to 508.00 @ 4.99%
So now I have a car to trade in for more than I paid. Had the full use of the car.
Reestablished my great credit rating and am nor paying. almost half.
Plus I have everyone mailing me credit card offers. Which I ignore.
but it means I am back on top of the credit game.
So Santander cost me about $370.00 x 9 = $3330.00 to accomplish this and did it in less than a year. Now I can buy a house.
Expensive YES but in the long run it was worth every penny.
So thank you you blood sucking parasite vampires. I told you so. I used you. Now I am rid of you.
You can do the same. Take control of your money.

They are a joke here in kern county They do not follow the laws they think they can do what they want I am getting ready to go to court with them my car was almost paid off fully and somehow they took it

They have given me the opportunity to have a vehicle that I really enjoy having. They’re only thing I regret is that they can get me a lower finance charge or let me do a refinancing

This loan was a last chance for me to get a car for commuting to work. The rate is waaaay too high so I would not recommend it for anyone who can go somewhere else or will get into a debt spiral.

The staff are very helpful. So far I haven't had any issues or problems with the company. I am continuing to keep my business with them.

Thank you Lord! I’ve been waiting for this to be off of my credit for a while and I’m glad it is now. I have just a little more breathing room.

They are a very reliable and have greatest customer service when you call for anything they always have the answer for you .. I really recommend this institution

Terrible customer service they will not work with you in any way shape or form. I highly recommend walking over taking a loan with them. They do not help they only profit. Males sense, if they don't help you they get the car back and can sell it to the next victim and keep the cycle rolling. I called with a solution to me falling behind due to unexpected unemployment issues and the person I was speaking with offered me deferment with $110 to catch up and then the account qould be current then the next person told me I had no options other then to come current today. Disgraceful. I understand my obligation to pay but what the heck happened to being human, I can't get to work without transporting I can't pay for transportation without getting to work..... you want paid then help your people out no wonder you're the lowest rated auto finance in the business. I will be finding a way MYSELF to get current then refinancing with literally ANYONE ELSE