Selene Finance

Selene is the worst. They purchased my mortgage about 10 years ago and have been a nightmare to deal with since. I closed on a new home and finally paid them off! I pray they don't purchase this one. Almost all of the complaints you can read happened to me, in one way or another. The worst was when I allowed them to auto-draft my account. They literally did not draft one month and claimed that they tried and were denied. My bank showed no hit on the account by Selene AND I EMAILED THE DOCUMENTATION from said bank. They added late fees anyway, which I attempted to refuse, but ultimately had to pay. Selene rarely sent a statement and has no online access.

There is so much more, but you can read about similar things in other reviews. If you are considering this company for a mortgage, stop what you're doing and run. If they have purchased your loan, try to refi with someone else. I feel your pain! Their goal seems to be foreclosure, or at least the threat of it.

The other reviews don't lie. My mortgage was recently sold to Selene and it's been a nightmare ever since. Their customer service call team lacks training and was never able to provide any real help. I thought I might have better luck with emails but no, they never respond to emails. I have yet to interact with someone competent in this company. I have had more than 5 mortgages over my life and I've yet to worked with a company that is so poorly run.

I really wish my loan would get sold from them. Every single month I have an automatic bank draft from Navy Federal being sent to Selene. Navy Federal sends the payment 5 days prior to the due date, the 1st of each month. As soon as the 2nd hits and my payment has not been received I am charged late fees. Every single month my payment is late when Navy Federal does their part. When you call customer service they say "it could just be lost in the mail". No its not. Stop charging me late fees! Sick of this company!

They suddenly foreclosed my house. I was negotiating with them to lower the interest rate which I have is 5.375%.
Also, I was trying to solve about $1371 which they charged for insurance.
I faxed the insurance policy a few times but they told me they haven't received anything.
In end of March, they sent me to provide the insurance information.
In April, I was trying to tell them that I faxed the insurance policy and I was also asking them to lower the interest rate.
I also asked them not to foreclose the house.
All the representatives I talked told me they won't foreclose.
Then, they suddenly foreclosed my house in May and going to auction in the middle of June.
I called and asked them why???
All the representatives I talked told me they are not going to foreclose. I was just negotiating to lower the interest rate.
They gave me the last chance. Make two months payments by May31st. They told me to moneygram the money from Walmart. I made sure if they accept the payment even last day. They said they will.
I went to Walmart (19340 Hawthorne Blvd Torrance ) to money gram the money but I was told that they only can do up to $500.
I called Selene Finance and asked what to do. That was before 3pm. I was told there'a no supervisor, call back tomorrow morning. I kept asking if there's any other way to make payment. She said wiring takes 24-48hours. ( I was never told about wiring before. All I was told was to send by money gram from Walmart)
I was on the phone for 40minutes. The young lady just kept telling me to call back next morning.
I called next morning and asked a way to make payment.
But I was told they won't take that payment anymore and they won't stop the foreclosure process. Yesterday, they emailed me a reinstatement quote. But this is for someone else in NewYork. Elizabeth in NewYork they sent me the quote.
Today they emailed me a new reinstatement quote which is over $90000.
I could have stopped foreclosure last month if I was able to pay $4480 by May 31st.
I took buses to Walmart, tried to make payment but I was told that they can send only up to $500.
Its not my fault. They are the one who told me to go to Walmart to do money gram. They are the one who told me to call back next morning. How can they foreclose my house like this??? My house is going to auction next Wednesday.
I have an old cat who's sick. She was born here. I have lot of memories with her. I planted many trees here. How can they sell my house like this???
I'm in my 50s. Foreclosure damage my credit fatally. Where am I going to go with my sick cat???
Can anyone help me to stop foreclosure somehow?
This is too cruel. I can't believe they suddenly foreclosed my house while I was negotiating to lower the interest rate.
I was also trying to ask them to give me $1371 back for the insurance they wrongfully charged.
I faxed to them for a few times. I can prove I faxed to them. They never waived that fee and they foreclosed my house.
Please help!!!!!

If I could give 0 stars I would I can’t get them to answer their phone , they do t return messages and said our loan is conv when it’s really fha how do you get answers

Their servicing of your is second rate customer service and you are treated like a prisoner not a customer of your own account . You can not access most info without customer service or email a separate dept for your own information.

The worst mortgage company! I've had several mortgage companies in my 61 years on this planet, and Selene is by far the worst experience I've ever had servicing my mortgage. Their customer service line is filled with incompetent & unhelpful people who will do everything in their power to make your life a living nightmare. Any and all correspondence with these people is a waste of time (via email, voice or regular mail). I would rate them with negative stars if possible. Absolutely avoid these fraudsters at all cost.

Beginning to feel like I was scammed into this company. Cust service doesn't answer any questions. They put u on hold for a long time. No one can answer why I'm paying almost double on a 2.49% mortgaged loan. Can't even get out of it as they won't send me a payoff statement

Selene has lost 2 of our payments. Payments that have cleared the bank and that have been withdrawn from our bank accounts. We are now in pre-foreclosure because of this. We have called them on many occasions and have written them providing them the date the checks cleared, the check numbers, and even sent them copies of the date stamped and endorsed checks proving that they have our funds. They are the worst.

My sister and her husband both died this year, both without wills. It took some time to get a court date to be certified as administrator on the estate. Selene Finance moved to foreclosure during the time when I was not yet administrator. They would not talk to me but told me to email death certificates and the administrator certification to loan resolution. They never responded to my email. I sent the email again, asking to stop the foreclosure and give us time to repair and sell the house and hopefully collect enough to pay off the loan. I called several times – was on hold for more than 30 minutes, then their system dropped my call. This happened several times. Finally I did speak to someone in loan resolution who told me (1) the email was received but should have been sent to customer service, so no action had been taken, and (2) a lawyer whose name we do not know is talking with Selene and said he represents our family, and they will not talk to me. Today, on my sister’s birthday, Selene auctioned off my sister’s house that she loved so much. This company is nothing but a SCAM.