Simmons Bank

Have had four accounts with Southwest Bank for years and never a problem. Now since the merger with Simmons it's been nothing but inconvenience after inconvenience. Freezing cards for $32 purchases? Seriously? Making purchases for thousands of dollars and freeze for a $32 purchase? That looked really good while taking a client out to lunch. Will be moving elsewhere. The call to customer service gave me no other choice due to their couldn't care less attitude and unprofessional behavior.

Easy to use app and great customer service in the branches. I’ve been banking with Simmons Bank for years and have nothing but good feedback. I also have their credit card and it’s been one of the best credit cards for years.

I had a car loan with them that was negotiated through the selling dealer. About a year later I sold the car and wired (ACH) the payoff to Simmons per their instructions. 10 days later I hadn't received title so called asking "what gives". Was told that THEIR POLICY was the title wouldn't be mailed for 10 business days. Now they had my money via wire, so there was no risk, etc. no check to clear. But no, it was "their policy" that they would not mail the title for 10 business days. No exceptions to such a one dimensional policy. Certainly not a customer friendly bank and one I could not recommend.

They offer a great rate, but their customer service is lacking.

I Love the 7.5% rate.

I opened a checking account at Simmons First National Bank about 7 years ago in Monticello, AR. The first thing I noticed about Simmons was the small, local bank feel as opposed to the feel of a mega bank, which I have also been a customer of. The customer service at Simmons has been wonderful. I truly feel like I am valued as a customer, and any question I have asked has been graciously answered. Simmons offers online banking for customer convenience. Also, I have taken out an auto loan with Simmons, which was a quick and simple process. Unlike most larger banks, Simmons allows customers to take out an auto loan for older cars. During my time banking with Simmons, I have opened up a checking, savings, and money market account. I would highly recommend Simmons to anyone looking for a bank that cares about its customers.

Although I did not choose Simmons as my bank, I am pleased they have an account type that fit my needs. Simmons bought the bank where I had a senior status checking account that did not charge a fee for a limited number of transactions per month and the eChecking style account at Simmons suits me fine.
I am having to deal with there not being a branch within 10 miles and stricter ATM card requirements, but I have only automatic debits for the Simmons account and I rarely carry cash anymore. I would still like to have those options though.

I have had this card for 8 years now and i love it! my APR is a great rate (7.99%) and they are very communicative! i think that this card is better than average because it is tied to a small bank where customer service is important to them, rather than the big banks that bounce you from one rep to the next. the late fee is only $10 for the few times i have forgotten, and i have never had a problem paying my bill online from my bank account.

I had an account with Simmons First National Bank for a couple of years when I was younger. I have had accounts with many different banks since then and still have several open accounts with others. Simmons was by far the worst bank I have ever used. They were very unfriendly any time I needed to have them check on something with my account, and their loan officers made you feel very bad about yourself. The bank overall felt like they wanted business accounts and could care less about individuals that didn’t have a lot of money because it wasn’t worth their time. I’d recommend finding a bank that appreciates personal accounts instead of just being treated like a hassle to deal with.

The Simmons First Platinum is the best credit card I have. It doesn't have points or gimmicks like some of my other cards it's just a credit card. The interest rate is by far the best I've seen in a credit card, at 7 percent it's awesome. Even the cash advance is really low. My second best card is a USAA with a cash advance rate of 25 percent but my Simmons beats that by over half at 12 percent. Altogether I think this is one of the simplest and cheapest credit cards anyone can get. You don't usually see rates like these on cards without a membership fee but Simmons doesn't even have fees.