Made multiple double payments in which they did double payments into my escrow when I told them to put it towards principal. In the process of refinancing to get away from these crooks. If they buy your mortgage, sell refinance or just walk away. Every time I've asked to speak with a supervisor the response I'm given is that my concern isn't important enough. Horrible place to do business. Don't know how they are even still in business.
I spoke with Daniel with Specialized Loan Service on 9/8/2022 @2:40 ish. He was very rude and mister know it all. I which companies stop hiring third parties. The loan service for your home is getting worse. They have no compassion. You never know when you are going to be on that opposite end. Be considered and know life happens and you don’t have control. I was laid off and would’ve never thought I would be in this situation. If I could’ve given you a zero I would’ve. Specialized Loan Service customer service sucks. The Texas Home owner assistance called them to inform them I do have an application that they are reviewing. Specialized Loan Service call me everyday. That’s a form of harassment and the company can be sued. Unfortunately, Daniel didn’t know that I am smarter than a 5th grader. I ask him to send me a survey and he said they don’t do that. Well I found one online. Wrong answer Daniel and next time be more considerate.
Specialized Loan Servicing
1 Star Rating
They are ok. Have had a couple of problems fi analy got resolved. Good rate so far so good. Don't know what else to say was not first choice
Some idiot at SLS decided to require hard copy checks for people who had filed bankruptcy. This just means they are trying to collect late fees or they are hoping your check will bounce and they can reposes your house. What jerks
Specialized loan services has repeatedly stated that I owe for unpaid late charges. Even if you catch up, they will keep charging you late fees in perpetuity. You can catch them as one person will contact you and say you balance is X and another in the same day will say it's Y which is several hundred dollars more. They always promise to get a supervisor to look over your account and get back to you; however never do. It's time for a class action suit.
B of A sold out loan to these idiots. They will do anything to get your home. They intentionally will NOT send home owners insurance patments to where they belong. Theves. They will intentionally lose your loan payment to grab your home. They doing business in Lakewood Calif.
Lost our home to Specialized Loan Servicing. Approved for short sale they ran out the clock my home was sold at auction. We were homeless we had our home for 27 yrs. Wells Fargo sold our mortgage to these theives. The absolute WORST
Bought my home equity loan & pushed through a balloon payment while also wasting my time with pointless paperwork. To describe them as the worst company you can imagine would be overkill, but if your loan gets bought out by them, it's really bad news. They suck.
They purchased my loan from Rocket Mortgage. The transition was ok and payment process was ok. What I didn't like is that they bought the loan to resell it within 3 months. It was a brand new loan and in less than 6 months it went through 3 lenders. They just "dumped" me to the next lender and the tax forms for last year were not completed. I was unable to verify where my escrow went and if my taxes were paid by them or the other lender.