Spring Bank

I visited Spring Bank on Dec 16th, I requested to close my account. Account was not closed. My last digits of my ssn - ****
I contacted Spring Bank last Monday and requested to close the account again. Employee, I believe with the name Luis, promised to send me documents to sign, but I did not receive anything. I contacted him again, he apologized and said that document still in outgoing email.
I also requested to send my 1099 to my new address. I provided my new address.
I sent them email on Monday stating that it was my an official statement to close my account, and send my 1099 to my new address. They did not respond from Monday.
Spring Bank being B corp, leaves me with very bad feelings, this is why people don't want to leave Big Banks because we don't have to sacrifice our well being in order to support small community banks.

After being stuck with countless banks that have given me nothing but trouble, I found myself in the market for something different. I came across CheckSpring Bank via a suggestion from a trusted friend. This bank is fantastic. I have had no issues so far with their processes and their customer service is second to none. They are always kind and courteous and don't have any hidden fees attached. Their application process is so simple, just one form to fill out and you're good to go. If you do have a problem, they are more than happy to help you out. Excellent bank, highly recommended!