Customer service has been top notch. Whether I'm in person or calling on the phone the staff are eager to help you.
Obtaining loans here are easy, two. After my second day at my job we needed a new vehicle. I went to the CU and talked to a loan officer. We discussed what I was going to spend and what I was going to put down, which allowed her to pre-qualify me. After finding a vehicle I wanted I called the loan officer and she started on the paperwork. Within the hour all of my paperwork was at the dealer and I was on my way with a new car. No pressure to buy options, no games and no hassles.
I did have a credit card number stolen from an online vendor once. I called the SECU toll free number and they immediately took action. Once the error was revealed to be the fault of the vendor my monies were restored. Once I had a company run my CC twice, when I called the credit union they reversed payment.
Their rates are the most competitive but they're easy to work with, which means a lot to me.… show more